The Extended Warranty is the same under both plans for the same Product and selected duration.

Core = Extended Warranty + applicable SmartThings benefits.
Premium = the same Extended Warranty + applicable SmartThings benefits + Maintenance Services.

Premium does not provide broader Extended Warranty coverage than Core.

When purchasing an eligible Product through Samsung.com.ph, you may select the available Core or Premium Service Plan during your purchase.

If you have already purchased an eligible Product from Samsung.com.ph, you may also purchase Core separately through Samsung.com.ph within 30 days after your Product purchase, subject to eligibility.

Yes.

If you purchased an eligible Product from Samsung.com.ph, you may purchase standalone Core through Samsung.com.ph within 30 days after purchasing the Product, subject to Product and Service Plan eligibility.

Core is currently available through upfront payment only.

Not currently.

Standalone Core is currently available only for eligible Products purchased through Samsung.com.ph.

Samsung may expand eligible Product purchase channels in the future.

You can no longer newly purchase standalone Core under the current eligibility rules.

A separate Samsung Care+ On-Demand Service, which provides preventive Maintenance only and does not include Extended Warranty, may be available if your Product qualifies.

Samsung Care+ Extended Warranty follows Samsung’s applicable Product Warranty, including applicable covered defects, exclusions, repair requirements and service procedures.

It begins after the applicable standard one-year parts-and-labor manufacturer’s warranty expires.

No.

Samsung Care+ extends the standard one-year parts-and-labor warranty. It does not add Samsung Care+ years to separately stated longer manufacturer warranties for specific components.

For example, a separate ten-year manufacturer component warranty does not become twelve years because you purchased a 1+2 Samsung Care+ Service Plan.

Generally, no.

Routine or preventive Maintenance is separate from warranty repair. Samsung Care+ Premium separately includes the Maintenance Services described for your eligible Product.

Any effect on your Samsung manufacturer’s warranty or Samsung Care+ Extended Warranty will be determined under Samsung’s applicable Product Warranty.

Samsung Care+ Premium Maintenance is a separate benefit. A previous unauthorized repair does not automatically cancel an otherwise valid Maintenance entitlement, although Samsung or the Authorized Service Center may decline, delay or reschedule Maintenance if the Product cannot be safely or reasonably serviced.

Samsung Care+ is available only for eligible Products and models for which the applicable Service Plan is offered on Samsung.com.ph.

Premium Maintenance is available for eligible models within the following categories: Twin Tub Washing Machines, Top Load Washing Machines, Front Load Washing Machines, Washer-Dryer Combos, Dryers, Room Air Conditioners, Refrigerators, TVs and Microwaves.

Extended Warranty eligibility for Home Business or other business use follows Samsung’s applicable product warranty for that specific product.

Samsung Care+ does not expand warranty coverage to a business use that is not covered under the applicable product warranty.

Premium Maintenance eligibility is separate.

The Extended Warranty begins immediately after expiry of the applicable standard one-year parts-and-labor Samsung manufacturer’s warranty.

Applicable warranty dates may be shown in your proof of purchase, delivery record, Samsung Care+ warranty certificate or Samsung records.

Core, including standalone Core, is currently available through upfront payment only.

Premium may be available through upfront payment or a fixed-duration cancellable Monthly Subscription.

Available payment options and pricing will be shown before purchase.

No.

Premium Monthly is a fixed-duration cancellable monthly subscription.

If you cancel, future recurring charges stop and you do not owe the remaining unpaid balance of the originally selected subscription term.

No.

Your Monthly Subscription ends after the applicable number of monthly payments for the selected Service Plan and does not automatically renew.

1+1: 12 monthly payments
1+2: 24 monthly payments
1+3: 36 monthly payments
1+4: 48 monthly payments

No.

The monthly subscription price will not increase during your selected subscription term.

Your first Premium Monthly payment is charged when you purchase the plan.

Subsequent payments are normally charged on the same calendar day each month.

If that date does not exist in a particular month, payment is charged on the last valid day of that month. The original billing-day reference resumes where available.

An eligible payment card is required to process recurring Premium Monthly payments.

Samsung does not store your actual card details for recurring-payment processing. Samsung may receive and store a payment token representing your enrolled card.

The ₱1.00 transaction is a card-validation transaction and is not part of your Samsung Care+ price.

The payment provider automatically voids it on the same day, ordinarily within approximately four hours.

How the void appears and when it becomes visible may depend on your bank or card issuer.

Your Premium Monthly Service Plan is suspended from the date the scheduled payment fails.

Samsung or its payment provider will make the initial payment attempt on the due date and up to three retries approximately seven (7), thirteen (13) and fifteen (15) days after the original due date.

While suspended, Samsung Care+ Extended Warranty and Premium Maintenance benefits cannot be used. Any separate Samsung manufacturer’s warranty that remains valid continues according to its own terms.

If payment is successfully recovered during the retry period, Samsung Care+ coverage resumes.

If the final retry fails, the Monthly Subscription is cancelled.

Yes.

A payment successfully collected during the permitted retry period counts as continuous payment for Premium Maintenance eligibility.

For Premium Upfront, all Maintenance Services included in the selected plan become available immediately while the plan remains valid.

For Premium Monthly, Maintenance is not available immediately.

For products other than Room Air Conditioners, one Maintenance Service becomes available after each completed 12 months of successful subscription payments.

For Room Air Conditioners, two Maintenance Services become available after each completed 12 months.

For products other than Room Air Conditioners:
1+1: 1 Maintenance Service
1+2: 2 Maintenance Services
1+3: 3 Maintenance Services
1+4 4 Maintenance Services

For Room Air Conditioners:
1+1: 2 Maintenance Services
1+2: 4 Maintenance Services
1+3: 6 Maintenance Services
1+4: 8 Maintenance Services

For Premium Monthly, these become available according to completed successful subscription payments.

Yes, while your Premium plan remains active.

If you have more than one available Maintenance Service, you may request them within a shorter period, subject to appointment availability.

Samsung’s annual recommendation for products other than Room Air Conditioners and six-month recommendation for Room Air Conditioners are recommendations only, not mandatory minimum intervals.

Unused Maintenance Services are forfeited when the plan expires or is cancelled.

If you validly requested an available Maintenance Service while your plan was active and Samsung or its service network could not perform it before natural expiry for a reason attributable to Samsung, Samsung will honor that specific Maintenance Service after expiry.

This does not extend your Extended Warranty or create an additional Maintenance entitlement.

No. Maintenance and repair are different.

If Maintenance identifies a repair, the technician will explain the finding.

If the repair is covered under Samsung’s manufacturer’s warranty or Samsung Care+ Extended Warranty, it will be processed separately under that warranty.

Otherwise, a chargeable repair may be quoted and will proceed only if you approve it.

Yes.

Maintenance may continue if the product remains safe and suitable for Maintenance.

No.

Transportation for in-home Maintenance is separately payable.

The applicable or estimated Transportation Fee will be disclosed before appointment confirmation.

Remote locations may require higher transportation charges and, where same-day return travel is not reasonably possible, technician accommodation. Estimated transportation and accommodation costs must be disclosed and accepted before technician dispatch.

If Maintenance cannot proceed because of a Customer-caused issue after technician arrival, the Transportation Fee remains payable.

Your Maintenance Service is not consumed unless Maintenance is successfully completed.

If Maintenance cannot proceed solely because of Samsung, the Authorized Service Center or technician, you will not be charged a Transportation Fee for that failed visit.

A Maintenance Service is consumed only after successful completion of the applicable Maintenance Scope.

Booking an appointment or technician arrival alone does not consume the Maintenance Service.

Yes.

You may cancel through Samsung My Orders, where available, or Samsung Customer Service.

Cancellation is immediate.

Future recurring charges stop, no remaining future subscription balance is owed, Samsung Care+ Extended Warranty ends, unused Maintenance Services are forfeited and no future Maintenance entitlement accrues.

Cancellation takes effect immediately even if you have already paid for the current monthly subscription period. Your Samsung Care+ benefits do not continue until the next scheduled billing date.

No pro-rated refund is provided for the current paid subscription period.

Except where a refund is required by applicable law or otherwise expressly provided under the Samsung Care+ Terms, voluntary cancellation does not provide a refund of monthly subscription payments already paid.

A Maintenance Service that has become available but has not been successfully completed before cancellation is forfeited.

Merely booking it does not preserve it after voluntary cancellation unless Samsung expressly confirms otherwise.

If you want to use an available Maintenance Service, complete it before cancelling.

No.

Once cancelled, that Monthly Subscription cannot be reactivated.

Another Samsung Care+ Extended Warranty Service Plan may be purchased only if the product still satisfies the applicable purchase and eligibility requirements, including any applicable purchase window.

If the product is no longer eligible, Samsung Care+ On-Demand Maintenance may be available if the product qualifies.

Upfront Service Plans are generally non-refundable for change of mind or personal cancellation after purchase.

Other refund circumstances, including where Samsung refunds the registered product, are governed by the Samsung Care+ Terms and Conditions.

If Samsung replaces your registered product with the same model under an approved Samsung process, your Samsung Care+ Service Plan will transfer to the replacement product.

The replacement product continues under the remaining period of the existing Service Plan. The transfer does not restart or extend the original Service Plan period.

For Premium, Maintenance Services already used remain used, and any remaining eligible Maintenance entitlement transfers with the Service Plan.

For Premium Monthly, the existing Monthly Subscription continues under its original subscription term and payment schedule.

No.

Samsung Care+ is assigned to the registered product and cannot be voluntarily transferred to another product of your choosing.

Contact Samsung Customer Service through Samsung’s official support channels.

Samsung will verify your Service Plan, registered product and available Maintenance entitlement where applicable.

For Premium Maintenance, the assigned Samsung Authorized Service Center will generally contact you within approximately 24–48 hours to coordinate scheduling. This is a service target, not a guaranteed appointment time.

For current contact options, visit:
www.samsung.com/ph/support/contact/

Premium Upfront
All Maintenance Services included in your selected Premium plan are available immediately while the Service Plan remains valid.

For Room Air Conditioners:
1+1: 2 Maintenance Services
1+2: 4 Maintenance Services
1+3: 6 Maintenance Services
1+4: 8 Maintenance Services

For Products other than Room Air Conditioners:
1+1: 1 Maintenance Service
1+2: 2 Maintenance Services
1+3: 3 Maintenance Services
1+4: 4 Maintenance Services

Premium Monthly
• Maintenance is not available immediately.
• For Products other than Room Air Conditioners, one Maintenance Service becomes available after each completed 12 months of successful subscription payments.
• For Room Air Conditioners, two Maintenance Services become available after each completed 12 months of successful subscription payments.
• The maximum entitlement remains limited to your selected Service Plan.
• Unused available Maintenance Services may accumulate while your plan remains active.
• Samsung recommends Maintenance approximately annually for Products other than Room Air Conditioners and approximately every six months for Room
• Air Conditioners. These are recommendations only, not minimum intervals.

Transportation Fee Notice
• Transportation for in-home Premium Maintenance is not included in the Samsung Care+ Premium price and is payable separately.
• The servicing Samsung Authorized Service Center determines the applicable.
• Transportation Fee based on its standard charges, travel distance, location and reasonable travel requirements.
• The applicable or estimated Transportation Fee will be disclosed before appointment confirmation.
• Remote locations may require higher transportation charges and, where same-day return travel is not reasonably possible, technician accommodation.
• Estimated transportation and accommodation costs must be disclosed and accepted before technician dispatch.