Samsung Care+

Samsung Care+,
A worry-free total care service

Plan for the unplanned with extended coverage

A young woman is holding a smartphone in front of her chest with both hands. Her eyes are closed and she has a contented smile. Superimposed on top of the image is a graphical image of a smartphone screen showing the heart-shaped Samsung Care+ logo. Below the logo, there are three lines of text: "Accidental damage coverage", "Samsung genuine parts", and "Samsung-certified repair service", with a ticked checkbox to the right of each line.
A woman is sleeping in a bed as birds chirp outside. When her smartphone alarm goes off, she reaches for her phone and accidentally knocks it off the bedside table. The text “Mornings happen” appears.   A young man in a suit is rushing out the door for work. He places his keys, a tumbler, and his smartphone on top of his car. When he gets inside the car, he forgets to take his phone and drives off. He suddenly remembers his phone and brakes as the phone slides off the roof of the car. The text “Commutes happen” appears.   Two young men are sitting on a couch, intently watching a sports match on TV. One of the men is holding a smartphone. As the sound of the crowd's cheers grows louder, they jump up ecstatically and raise their arms up overhead. One of the men grabs the other man's wrist, causing him to release his smartphone into the air. The text “Goooals happen” appears.   Two young women are outside in a cityscape taking a selfie with a smartphone, as a young man jumps into the shot in front of them and causes the phone to fly into the air. The text “Selfies happen” appears.   One of the women from the previous scene is inside a Samsung store. She looks concerned and shows her smartphone to a friendly-looking young man who works at the service desk. The text “Plan for the unplanned with extended coverage” appears. The Samsung employee takes her phone, nods, and the woman looks relieved and smiles. The text “A worry-free total care service” appears, followed by the heart-shaped Samsung Care+ logo, followed by the text “Samsung Care+”.

*Applicable only to 24-month plan.

A woman is sleeping in a bed as birds chirp outside. When her smartphone alarm goes off, she reaches for her phone and accidentally knocks it off the bedside table. The text “Mornings happen” appears. A young man in a suit is rushing out the door for work. He places his keys, a tumbler, and his smartphone on top of his car. When he gets inside the car, he forgets to take his phone and drives off. He suddenly remembers his phone and brakes as the phone slides off the roof of the car. The text “Commutes happen” appears. Two young men are sitting on a couch, intently watching a sports match on TV. One of the men is holding a smartphone. As the sound of the crowd's cheers grows louder, they jump up ecstatically and raise their arms up overhead. One of the men grabs the other man's wrist, causing him to release his smartphone into the air. The text “Goooals happen” appears. Two young women are outside in a cityscape taking a selfie with a smartphone, as a young man jumps into the shot in front of them and causes the phone to fly into the air. The text “Selfies happen” appears. One of the women from the previous scene is inside a Samsung store. She looks concerned and shows her smartphone to a friendly-looking young man who works at the service desk. The text “Plan for the unplanned with extended coverage” appears. The Samsung employee takes her phone, nods, and the woman looks relieved and smiles. The text “A worry-free total care service” appears, followed by the heart-shaped Samsung Care+ logo, followed by the text “Samsung Care+”.

Life happens but Samsung Care+ has you covered

Enjoy peace of mind with Samsung Care+, a wide-ranging mobile care plan for your new Galaxy phone. You’ll stay protected beyond the standard warranty, with coverage for all accidental damage for up to 2 years. Whatever happens, our Galaxy experts will work to help get you back on track.

A closeup view shows a person's feet standing precariously on a wobbly kitchen stool. The stool is tilting to the right, with only one of its three legs on the floor, and the person's smartphone is falling to the ground in mid-air.

Here's what's covered

Device Repair

DEVICE REPAIR

Repair service for unintentional breakage which may also be caused by Water/ Liquid

Extended Warranty

EXTENDED WARRANTY

Extended coverage for electrical and mechanical breakdowns or malfunctions for 24 months plan

Device Replacement

DEVICE REPLACEMENT

Phone replacement service when the device cant be fixed. Additional service fees apply.

Free Pickup

FREE PICKUP

Be where you need to be. We’ll pick-up, repair and deliver your phone back to you – absolutely FREE!

Coverage details

24 Months Repair Coverage

12 Months Repair Coverage

Deductible for

Band 


Participating Smartphone Models

Participating Tablet
Models

 SRP w/ VAT 

 SRP w/ VAT 

all programs

1

A10,A20,A10s,A20s, A01, A01 Core, A11, A02s, A12

Tab A 8.0

₱2,499.00

₱1,299.00

No additional fee (Multiple service requests up to device value)

2

A30, A50, A30s, A50s 64GB, A31, A51, A21s

Tab A w Spen, Tab A 10.1, Tab A7

₱3,799.00

₱1,999.00

3

A70, A80, A50s 128GB,  A71, Note Lite, M51

Tab S5e, Tab S6 Lite

₱7,599.00

₱2,999.00

4

S10e, S20FE

₱9,299.00 

₱4,499.00

5

S10, S10+, Note10, Note10+, S20, S20+, S20 Ultra, Note20, Note20 Ultra, S21, S21+, S21 Ultra

Tab S6, Tab S7, Tab S7+

₱11,399.00

₱5,999.00

6

Z Flip

₱29,099.00

₱14,199.00

Fold, Z Fold2



FREE

₱7,450.00

*Samsung Care+ prices are subject to change without notice.
**Samsung Care+ coverage may vary by country, model and deductibles may apply.

Samsung Care+

Samsung

1 Year Accidental & Liquid Damage 

2 Years Accidental & Liquid Damage

Basic Warranty

Coverage

Breakdown Coverage

O (1Y)


Accidental & Liquid Damage

O – 1 Year

O – 2 Year


(Service requests up to device purchase price)

(Service requests up to twice the value of the device purchase price over the duration of cover )

Competitive services

Easy service request process



Samsung genuine parts

Easily status check

Pick-up & delivery


How and where to buy

Getting covered is easy. You can buy Samsung Care+ with your new Galaxy phone or within 14 days of your purchase date. Just choose one of the online or offline options below.

SAMSUNG CARE+ ONLINE STORE

A closeup view from the side shows a seated woman holding a smartphone with both hands. She wears a backpack and there is a suitcase beside her.
An icon for Step 1 of the Samsung Care+ Online Store purchase process: a shopping bag with the heart-shaped Samsung Care+ logo on it.

1. Register in our Samsung Care+ Online Store

Log in and fill-out personal information, select the Samsung Care+ plan for your phone.

QR Code to visit the buy page for SC+.
An icon for Step 2 of the Samsung Care+ Online Store purchase process: a hand holding a credit card.

2. Complete your purchase

Head to checkout to purchase your Samsung Care+ plan and enter valid IMEI*

*Only devices activated within 14 days are valid to purchase Samsung Care+

An icon for Step 3 of the Samsung Care+ Online Store purchase process: a shiny new smartphone with the heart-shaped Samsung Care+ logo on the screen.

3. Relax. You're covered.

Once you are activated, you can enjoy your new Galaxy phone to the fullest. Plus, check your coverage status anytime on the Samsung Members app.

How to claim your benefits
with Samsung Care+

A Samsung prefessional will help you find out your device status and purchase Samsung Care+ at your nearest Samsung service centre.

image

1

ACCIDENTS HAPPEN

Oops! You’ve dropped your phone on your way to work – and to your dismay, the screen seems to be shattered. What should you do?

image

2

WE HAVE YOU COVERED

If you are already a Samsung Care+ member, rest easy. We can restore your device quick and easy.

image

3

NO HASSLE, NO WORRIES

Call the Samsung Care+ Hotline or visit your nearest Samsung service center within 14 days of occurrence for authorized, convenient repair services provided by our trained professionals.

image

4

RELAX

Have your device picked up and delivered to your doorstep for free.

*Samsung Care+ prices are subject to change without notice.

Participating Samsung Experience Store

An icon for "Offline Retailers": a shopfront overlaid with a small shopping bag in the bottom right corner. The shopping bag has a smartphone icon and the heart-shaped Samsung Care+ logo on it.

Samsung Experience Stores

  • Samsung Experience Stores

Samsung Experience Stores

An overhead view of a young man holding a tablet and a young woman holding a notepad and pen. The man appears to be explaining something to the woman.

Visit your nearest Samsung Experience Store

A Samsung professional will help you find out your device status and purchase Samsung Care+ at your nearest Samsung Experience Store.
VIEW PARTICIPATING STORES

Complete your purchase

Head to the checkout to buy Samsung Care+ plan.

An icon for Step 3 of the Samsung.com purchase process: a shiny new smartphone with the heart-shaped Samsung Care+ logo on the screen.

Relax. You're covered

Once you are activated, you can enjoy your new Galaxy phone to the fullest. Plus, check your coverage status anytime on the Samsung Members app.

Start here.
Discover the right Galaxy for you

Galaxy S20

Galaxy S20 in Cosmic Grey, front and back views. Galaxy S20 in Cloud Pink, front and back views.
Select the Colors
Cosmic Gray
Capacity

128GB

Capacity

128GB

Galaxy Note 10+

Galaxy Note10+ in Aura Glow, front and back views, with S Pen alongside. Galaxy Note10+ in Aura Black, front and back views, with S Pen alongside. Galaxy Note10+ in Aura White, front and back views, with S Pen alongside. Galaxy Note10+ in Aura Glow, front and back views, with S Pen alongside.
Aura Glow
Capacity

256GB

Capacity

256GB

Capacity

256GB

Capacity

512GB

Two women are sitting inside together behind a laptop computer. One of the women smiles and indicates something on the screen to the other woman.

Contact us here.

Tel. +63 (2) 8-464-3434
Mon. - Fri. 8:00 - 19:00 and Sat 10:00 - 15:00

Make a claim or check your coverage.
For more information, go to samsung.com/support

It’s easy to find your IMEI number

To make a claim or check your coverage, you’ll need your 15-digit IMEI number ready. Here’s how to find it.

An icon for Method 1: a smartphone screen overlaid with a speech bubble containting the text "*#06#"

Method 1

Dial *#06# from your phone. Your IMEI number will appear on your screen.

An icon for Method 2: a smartphone screen with a lowercase letter "i" on it.

Method 2

On your phone, go to Settings and then tap About phone. Look for your IMEI number on the screen.

Find out more

Frequently Asked Questions

Answer to the most common questions about Samsung Care+

  • What is Samsung Care+?

    Samsung Care+ is a repair service exclusively for Samsung customers who has purchased a new Samsung smartphone.
    There are 2 service plans available for you to choose from: 12-months or 24-months period.
  • What is the difference between Samsung Care+ and Samsung Manufacturer’s Warranty?

    Samsung Care+ plan provides repair services for unintentional breaks as well as Electrical and Mechanical breakdowns or malfunctions.
    The breakdown repair service is an extension of Samsung Manufacturer’s Warranty and is only available for the 24-month service plan.
  • What are the benefits of Samsung Care+?

    • Repair service for unintentional breakage which may involve Water/Liquid
    • Repair service for Mechanical and Electrical breakdowns or malfunctions after Samsung Manufacturer’s Warranty expires (for 24-Month service plan only)
    • You’re able to request for more than one repair work to be done until the total cost of repair reaches your phone’s purchase price
    • Like-for-like replacement of damaged phone if your phone is Beyond Economic Repair (BER)
    • Free Door-to-door pick-up and delivery service nationwide
    • Repairs performed only by Samsung’s Authorized Service Centers (ASC)
    • Use of original parts for repair
  • What is not covered by Samsung Care+?

    We advise you to read the full terms and conditions of our service plans before purchasing. Some of the key exclusions to our Service Plans are:
    • Theft or loss of your smartphone
    • Malicious breaks
    • Breakage caused by anyone else besides you or your immediate family members
    • Wear-and-tear from daily use
    • Cosmetic damage
  • How do I request for a repair?

    1. Call +63 (2) 8-464-3434 within 14 days of when the incident happened to request a repair.
    2. You can choose to either go to any Authorized Service Centers to deliver your damaged phone or have it picked up from your location.
    3. We will get your Samsung phone repaired through our nationwide network of Samsung Authorized Service Centers
    Repair time:
    Deliver to an Authorized Service Center
    • Metro Manila: 3 Working Days
    • Other Areas: 5 Working Days
    Pick-up & Delivery
    • Metro Manila: 5 Working Days
    • Other Areas: 8 Working Days
  • How can I track the status of my repair request?

    You can call our hotline +63 (2) 8-464-3434 to track the status of your repair.
    Otherwise, our Samsung Care+ service team will contact you via email, sms or phone call to:
    1. Inform you that your repair request has been received
    2. Confirm pick-up / self-delivery location and time of your damaged phone
    3. Inform you when your phone has been repaired
    4. Inform when your phone will be delivered to you or picked up from one of our service centers
  • When will my Samsung Care+ service plan expires?

    Your Samsung Care+ repair plan will expire at the end of the service plan term that you have chosen, either 12 or 24 months from the date of purchase; or when you have exhausted the repair limit.
    Repair Limit: 12 Months Service Plan
    When the cost of repair work done for physical and liquid breakage has reached your phone’s purchase price or when one replacement phone has been given to you; in the event that your phone is beyond economic repair.
    Repair Limit: 24 Months Service Plan
    1. When the cost of repair work done for physical and liquid breakage has reached your phone’s purchase price or when one replacement phone has been given to you; in the event that your phone is beyond economic repair.
    2. When the cost of repair work done for mechanical and electrical malfunction has reached your phone’s purchase price or when one replacement phone has been given to you; in the event that your phone is beyond economic repair.
    Samsung will terminate your service plan if:
    1. We detect fraud or attempted fraud
    2. Your phone’s IMEI number has been removed or altered
    3. Your phone has been repaired by a service center that is not a Samsung’s Authorized Service Center