Samsung Care+

Samsung Care+,

A worry-free total care service

Plan for the unplanned with extended coverage

A young woman is holding a smartphone in front of her chest with both hands. Her eyes are closed and she has a contented smile. Superimposed on top of the image is a graphical image of a smartphone screen showing the heart-shaped Samsung Care+ logo. Below the logo, there are three lines of text: "Accidental damage coverage", "Samsung genuine parts", and "Samsung-certified repair service", with a ticked checkbox to the right of each line.
Samsung Care Plus official introduction video

*Applicable only to 24-month plan.

Life happens but Samsung Care+ has you covered

Enjoy peace of mind with Samsung Care+, a wide-ranging mobile care plan for your new Galaxy phone. You’ll stay protected beyond the standard warranty, with coverage for all accidental damage for up to 2 years. Whatever happens, our Galaxy experts will work to help get you back on track.

A closeup view shows a person's feet standing precariously on a wobbly kitchen stool. The stool is tilting to the right, with only one of its three legs on the floor, and the person's smartphone is falling to the ground in mid-air.

Here's what's covered

Device Repair

Device Repair

Coverage for accidental and liquid breakage

Extended Warranty

Extended Warranty

For 24 months plan

Hassle-free claims

Hassle-free claims

Submit a report request thru SC+ Hotline +63 (2) 8-464-3434

Free pick up & delivery

Free pick up & delivery

We pick up your damaged device and deliver it back to you in mint condition for free

Coverage details

24 months Repair Coverage

12 months Repair Coverage 

Deductible for

Band 


Participating Smartphone Models


Participating Tablet Models

SRP w/ VAT

SRP w/ VAT 

All programs

1

A10, A20, A10s, A20s, A01

Tab A 8.0

2,499

1,299 

No additional fee(Insured amount deducted from Samsung Care+ Program price)

2

A30, A50, A30s, A50s 64GB, A51

Tab A w/ s pen, Tab A 10.1

3,799 

1,999 

3

A70, A80, A50s 128GB, A71, Note10 Lite

Tab S5e

7,599 

2,999 

4

S10e

9,299 

4,499 

5


S10, S10+, Note10, Note10+, S20, S20+, S20 Ultra

Tab S6

11,399 

5,999 

6

Fold

Free

*Samsung Care+ prices are subject to change without notice.
**Samsung Care+ coverage may vary by country, model and deductibles may apply.

How and where to buy

Getting covered is easy. You can buy Samsung Care+ with your new Galaxy phone or within 14 days of your purchase date. Just choose one of the online or offline options below.

Participating Samsung Experience Store

An icon for "Offline Retailers": a shopfront overlaid with a small shopping bag in the bottom right corner. The shopping bag has a smartphone icon and the heart-shaped Samsung Care+ logo on it.

Samsung Experience Stores

  • Samsung Experience Stores

Samsung Experience Stores

An overhead view of a young man holding a tablet and a young woman holding a notepad and pen. The man appears to be explaining something to the woman.

Visit your nearest Samsung Experience Store

A Samsung professional will help you find out your device status and purchase Samsung Care+ at your nearest Samsung Experience Store.
VIEW PARTICIPATING STORES

Complete your purchase

Head to the checkout to buy Samsung Care+ plan.

An icon for Step 3 of the Samsung.com purchase process: a shiny new smartphone with the heart-shaped Samsung Care+ logo on the screen.

Relax. You're covered

Once you are activated, you can enjoy your new Galaxy phone to the fullest. Plus, check your coverage status anytime on the Samsung Members app.

Start here.
Discover the right Galaxy for you

Galaxy S20

Galaxy S20 in Cosmic Grey, front and back views. Galaxy S20 in Cloud Pink, front and back views.
Select the Colors
Cosmic Gray
Capacity

128GB

Capacity

128GB

Galaxy Note 10+

Galaxy Note10+ in Aura Glow, front and back views, with S Pen alongside. Galaxy Note10+ in Aura Black, front and back views, with S Pen alongside. Galaxy Note10+ in Aura White, front and back views, with S Pen alongside. Galaxy Note10+ in Aura Glow, front and back views, with S Pen alongside.
Aura Glow
Capacity

256GB

Capacity

256GB

Capacity

256GB

Capacity

512GB

Two women are sitting inside together behind a laptop computer. One of the women smiles and indicates something on the screen to the other woman.

Contact us here.

Tel. +63 (2) 8-464-3434
Mon. - Fri. 8:00 - 19:00 and Sat 10:00 - 15:00

Make a claim or check your coverage.
For more information, go to samsung.com/support

It’s easy to find your IMEI number

To make a claim or check your coverage, you’ll need your 15-digit IMEI number ready. Here’s how to find it.

An icon for Method 1: a smartphone screen overlaid with a speech bubble containting the text "*#06#"

Method 1

Dial *#06# from your phone. Your IMEI number will appear on your screen.

An icon for Method 2: a smartphone screen with a lowercase letter "i" on it.

Method 2

On your phone, go to Settings and then tap About phone. Look for your IMEI number on the screen.

Find out more

Frequently Asked Questions

Answer to the most common questions about Samsung Care+

  • What is Samsung Care+?

    Samsung Care+ is a repair service exclusively for Samsung customers who has purchased a new Samsung smartphone.
    There are 2 service plans available for you to choose from: 12-months or 24-months period.
  • What is the difference between Samsung Care+ and Samsung Manufacturer’s Warranty?

    Samsung Care+ plan provides repair services for unintentional breaks as well as Electrical and Mechanical breakdowns or malfunctions.
    The breakdown repair service is an extension of Samsung Manufacturer’s Warranty and is only available for the 24-month service plan.
  • What are the benefits of Samsung Care+?

    • Repair service for unintentional breakage which may involve Water/Liquid
    • Repair service for Mechanical and Electrical breakdowns or malfunctions after Samsung Manufacturer’s Warranty expires (for 24-Month service plan only)
    • You’re able to request for more than one repair work to be done until the total cost of repair reaches your phone’s purchase price
    • Like-for-like replacement of damaged phone if your phone is Beyond Economic Repair (BER)
    • Free Door-to-door pick-up and delivery service nationwide
    • Repairs performed only by Samsung’s Authorized Service Centers (ASC)
    • Use of original parts for repair
  • What is not covered by Samsung Care+?

    We advise you to read the full terms and conditions of our service plans before purchasing. Some of the key exclusions to our Service Plans are:
    • Theft or loss of your smartphone
    • Malicious breaks
    • Breakage caused by anyone else besides you or your immediate family members
    • Wear-and-tear from daily use
    • Cosmetic damage
  • How do I request for a repair?

    1. Call +63 (2) 8-464-3434 within 14 days of when the incident happened to request a repair.
    2. You can choose to either go to any Authorized Service Centers to deliver your damaged phone or have it picked up from your location.
    3. We will get your Samsung phone repaired through our nationwide network of Samsung Authorized Service Centers
    Repair time:
    Deliver to an Authorized Service Center
    • Metro Manila: 3 Working Days
    • Other Areas: 5 Working Days
    Pick-up & Delivery
    • Metro Manila: 5 Working Days
    • Other Areas: 8 Working Days
  • How can I track the status of my repair request?

    You can call our hotline +63 (2) 8-464-3434 to track the status of your repair.
    Otherwise, our Samsung Care+ service team will contact you via email, sms or phone call to:
    1. Inform you that your repair request has been received
    2. Confirm pick-up / self-delivery location and time of your damaged phone
    3. Inform you when your phone has been repaired
    4. Inform when your phone will be delivered to you or picked up from one of our service centers
  • When will my Samsung Care+ service plan expires?

    Your Samsung Care+ repair plan will expire at the end of the service plan term that you have chosen, either 12 or 24 months from the date of purchase; or when you have exhausted the repair limit.
    Repair Limit: 12 Months Service Plan
    When the cost of repair work done for physical and liquid breakage has reached your phone’s purchase price or when one replacement phone has been given to you; in the event that your phone is beyond economic repair.
    Repair Limit: 24 Months Service Plan
    1. When the cost of repair work done for physical and liquid breakage has reached your phone’s purchase price or when one replacement phone has been given to you; in the event that your phone is beyond economic repair.
    2. When the cost of repair work done for mechanical and electrical malfunction has reached your phone’s purchase price or when one replacement phone has been given to you; in the event that your phone is beyond economic repair.
    Samsung will terminate your service plan if:
    1. We detect fraud or attempted fraud
    2. Your phone’s IMEI number has been removed or altered
    3. Your phone has been repaired by a service center that is not a Samsung’s Authorized Service Center