Samsung Care+,
A worry-free total care service

Plan for the unexpected with enhanced coverage

A woman is sleeping in a bed as birds chirp outside. When her smartphone alarm goes off, she reaches for her phone and accidentally knocks it off the bedside table. The text “Mornings happen” appears. A young man in a suit is rushing out the door for work. He places his keys, a tumbler, and his smartphone on top of his car. When he gets inside the car, he forgets to take his phone and drives off. He suddenly remembers his phone and brakes as the phone slides off the roof of the car. The text “Commutes happen” appears. Two young men are sitting on a couch, intently watching a sports match on TV. One of the men is holding a smartphone. As the sound of the crowd's cheers grows louder, they jump up ecstatically and raise their arms up overhead. One of the men grabs the other man's wrist, causing him to release his smartphone into the air. The text “Goooals happen” appears. Two young women are outside in a cityscape taking a selfie with a smartphone, as a young man jumps into the shot in front of them and causes the phone to fly into the air. The text “Selfies happen” appears. One of the women from the previous scene is inside a Samsung store. She looks concerned and shows her smartphone to a friendly-looking young man who works at the service desk. The text “Plan for the unplanned with extended coverage” appears. The Samsung employee takes her phone, nods, and the woman looks relieved and smiles. The text “A worry-free total care service” appears, followed by the heart-shaped Samsung Care+ logo, followed by the text “Samsung Care+”. A woman is sleeping in a bed as birds chirp outside. When her smartphone alarm goes off, she reaches for her phone and accidentally knocks it off the bedside table. The text “Mornings happen” appears. A young man in a suit is rushing out the door for work. He places his keys, a tumbler, and his smartphone on top of his car. When he gets inside the car, he forgets to take his phone and drives off. He suddenly remembers his phone and brakes as the phone slides off the roof of the car. The text “Commutes happen” appears. Two young men are sitting on a couch, intently watching a sports match on TV. One of the men is holding a smartphone. As the sound of the crowd's cheers grows louder, they jump up ecstatically and raise their arms up overhead. One of the men grabs the other man's wrist, causing him to release his smartphone into the air. The text “Goooals happen” appears. Two young women are outside in a cityscape taking a selfie with a smartphone, as a young man jumps into the shot in front of them and causes the phone to fly into the air. The text “Selfies happen” appears. One of the women from the previous scene is inside a Samsung store. She looks concerned and shows her smartphone to a friendly-looking young man who works at the service desk. The text “Plan for the unplanned with extended coverage” appears. The Samsung employee takes her phone, nods, and the woman looks relieved and smiles. The text “A worry-free total care service” appears, followed by the heart-shaped Samsung Care+ logo, followed by the text “Samsung Care+”.
  • Samsung Care+

Accidents happen but Samsung Care+ has you covered

Enjoy peace of mind with Samsung Care+, a wide-ranging mobile care plan for your new Galaxy device. You’ll stay worry-free beyond the standard warranty, with complete protection for all accidental breakage and breakdown for up to 2 years. Whatever happens, our Galaxy experts will work to help get you back on track.

Here's what's covered

Smartphone is shown with its bottom left corner making contact with the ground. Screen is shown cracked and broken. After, the same smartphone is shown without a cracked and broken screen. Genuine parts, authorized SVC repairs, device repair, water damage and extensive cost savings icons encircle the smartphone. Smartphone is shown with its bottom left corner making contact with the ground. Screen is shown cracked and broken. After, the same smartphone is shown without a cracked and broken screen. Genuine parts, authorized SVC repairs, device repair, water damage and extensive cost savings icons encircle the smartphone.

Device repairs

Covers accidental breakage due to handling and damages that may be caused by liquids.

Device repair icon Device repair icon

Device replacement

Device replacement service when the device can no longer be repaired; additional service fees apply.

Device replacement Device replacement

Authentic parts and service

Get fast, convenient repairs using genuine Samsung parts, from our authorized technicians.

Authentic parts and service Authentic parts and service

Free pick up & delivery

Be where you need to be. We’ll pick up, repair and deliver your device back to you- absolutely FREE!

Free pickup Free pickup

Select your device to find out your coverage details

Galaxy smartphone models 24 months repair coverage
SRP w/ VAT		 12 months repair coverage
SRP w/ VAT		 Remarks
A03s, M12, M02, A02, A02s, M11, A12, A01 Core, A11, A01, A20s, A10s, A20, A10 ₱2,499.00 ₱1,299.00 Multiple service requests up to device purchase value.

If device is beyond economic repair (BER) minimal service fees apply.
A23, A22, A22 5G, A32, A32 5G, A21s, A31, A51, A50s, A30s, A50, A30 ₱3,799.00 ₱1,999.00
A33 5G, A73 5G, A52s 5G, A72, A52, A52 5G, A42 5G, M51, Note 10 Lite, A71, A80, A70 ₱7,599.00 ₱2,999.00
S21 FE, S20 FE, S10e ₱9,299.00 ₱4,499.00
S22 Ultra, S22+, S22, S21, S21+, S21 Ultra, S20 Ultra, S20+, Note 20 Ultra 5G, Note 20 Ultra, Note 20, S20, S10+, S10, Note 10+ ₱11,399.00 ₱5,999.00
Z Flip3, Z Fold3, Z Flip4, Z Fold4 ₱19,999.00 ₱9,499.00
Galaxy tablet models 24 months repair coverage
SRP w/ VAT		 12 months repair coverage
SRP w/ VAT		 Remarks
Tab A7 Lite, Tab A 8.0 ₱2,499.00 ₱1,299.00 Multiple service requests up to device purchase value.

If device is beyond economic repair (BER) minimal service fees apply.
Tab A8, Tab A7, Tab A10.1, Tab A with S Pen ₱3,799.00 ₱1,999.00
Tab A8 LTE, Tab Active 3, Tab S6 Lite, Tab S5e ₱7,599.00 ₱2,999.00
Tab S7 FE ₱9,299.00 ₱4,499.00
Tab S8, Tab S7+, Tab S7, Tab S6 ₱11,399.00 ₱5,999.00
  • *Samsung Care+ prices are subject to change without notice.
  • **Samsung Care+ coverage may vary by country, model and deductibles may apply.
TERMS & CONDITIONS
PRIVACY POLICY

How is our service comparable to competitors and basic warranty?

  • Basic manufacturer warranty covers :

    One (1) year for parts, labor & battery
    Product hardware and original Samsung battery.

    Six (6) months for accessories
    Original Samsung charger and other accessories packaged with the product.

    • Repair service for unintentional breakage which may involve liquid/water damages.
    • Extended warranty (additional 1-year); applicable only for the 24-months Samsung Care+ coverage.
    • You may request for multiple repairs up to the worth of your device’s purchase price; for 24-months coverage, multiple repairs up to 2x of your device’s purchase price.
    • Like-for-like replacement of damaged phone if your device is already beyond economic repair (BER); Minimal fees apply.
    • Free door-to-door pick-up and delivery service nationwide.
    • Repairs are performed only by Samsung’s Authorized Service Centers (ASC).
    • Guarantees genuine Samsung parts are used for repair requests.

    *For more information, read on FAQs

  • We advise you to read the full terms and conditions of our service plans before purchasing. Some of the key exclusions to our service plans are:
    • Theft or loss of your device.
    • Malicious breaks.
    • Breakage caused by anyone else besides you or your immediate family members.
    • Wear-and-tear from daily use.
    • Cosmetic damage.

How and where to buy

Getting covered is easy. You can buy Samsung Care+ with your new Galaxy device within 30 days of your device activation.
Just choose one of the online or offline options below.

1. Buy Samsung Care+ with your new Galaxy device

From our samsung.com, select the Samsung Care+ plan for your new Galaxy device and add it to your cart. Head to the checkout to buy your device and Samsung Care+ plan at the same time.

Buy now

2. Visit a Samsung Experience Store near you to buy Samsung Care+

A Samsung professional will help you find out your device status and purchase Samsung Care+ at your nearest Samsung Experience Store. Head to checkout to purchase your Samsung Care+ plan. Our sales expert will register your device through our retail portal.

Search nearby

How to claim your benefits
with Samsung Care+

Connect with us online or offline through Authorized Samsung Service Centers to request device repairs.

1

ACCIDENTS HAPPEN

Oops! You’ve dropped your phone on your way to work – and to your dismay, the screen seems to be shattered. What should you do?

2

WE HAVE YOU COVERED

If you are already a Samsung Care+ member, rest easy. We can restore your device quick and easy.

3

NO HASSLE, NO WORRIES

File a request online, call the Samsung Care+ Hotline or visit your nearest Samsung service center within 14 days of occurrence for authorized and convenient repair service.

4

RELAX

Have your device picked up and delivered to your doorstep for free.

Contact us here.

Website: https://careplus.co
Hotline: +63 (2) 8-464-3434
Mon. - Fri. 8:00 - 19:00 and Sat 10:00 - 15:00

Make a claim or check your coverage.
For more information, go to samsung.com/support

It’s easy to find your IMEI number

To make a claim or check your coverage, you'll need your 15-digit IMEI number ready. Here’s how to find it:

Method 1

Dial *#06# from your phone. Your IMEI number will appear on your screen.

Method 2

On your phone, go to Settings and then tap "About phone". Look for your IMEI number on the screen. Press and hold your finger on the IMEI number to copy it to your clipboard.

Method 3 (tablets only)

Your IMEI, serial number and model number may be printed on the back of your tablet.

Start here.
Discover the right Galaxy for you

Galaxy Z Fold4

Buy now
Galaxy Z Fold4 Graygreen Galaxy Z Fold4 Graygreen

Galaxy Z Flip4

Buy now
Galaxy Z Flip4 Bora Purple Galaxy Z Flip4 Bora Purple

Galaxy S22 Ultra

Buy now
Galaxy S22 Ultra Light Blue Galaxy S22 Ultra Light Blue

*Device and screen images simulated for illustrative purposes.

Frequently Asked Questions

  • 1. What is Samsung Care+?

    Samsung Care+ is a repair service exclusively for Samsung customers who have purchased a new Samsung device. There are 2 service coverage plans available for you to choose from the 12-month or 24-month period.

    • Samsung Care+ provides enhanced coverage including accidental breakage due to handling as well as damages from liquid.
    • Samsung Manufacturer’s Warranty covers defective material and manufacturing faults.

    • Repair service for unintentional breakage which may involve liquid/water damages.
    • Extended warranty (additional 1-year); applicable only for the 24-months Samsung Care+ coverage.
    • You may request for multiple repairs up to the worth of your device’s purchase price; for 24-months coverage, multiple repairs up to 2x of your device’s purchase price.
    • Like-for-like replacement of damaged phone if your device is already beyond economic repair (BER); Minimal fees apply.
    • Free door-to-door pick-up and delivery service nationwide.
    • Repairs are performed only by Samsung’s Authorized Service Centers (ASC).
    • Guarantees genuine Samsung parts are used for repair requests.

  • We advise you to read the full terms and conditions of our service plans before purchasing. Some of the key exclusions to our service plans are:
    • Theft or loss of your device.
    • Malicious breaks.
    • Breakage caused by anyone else besides you or your immediate family members.
    • Wear-and-tear from daily use.
    • Cosmetic damage.

  • Requesting for repair is easy and simple.
    1. There are 3 ways you can opt to file a repair request:
    a. Visit our website (https://careplus.co/)
    b. Call our hotline at +63 (2) 8-464-3434
    c. Walk-in at any Authorized Service Centers (appointment must be made before hand)
    2. All repair requests must be done within 14 days of when the incident happened.
    3. Once a repair request is filed, we will get your Samsung device repaired and deliver it back to you.

    Estimated repair duration (pick up & delivery)
    • Metro Manila: 5 working days
    • Other areas: 8 working days

  • You can check status of your repair via the Samsung Care+ website (https://careplus.co/) or call the hotline +63 (2) 8-464-3434.

    Otherwise, our Samsung Care+ service team will contact you via email, sms or phone call to:
    1. Inform you that your repair request has been received.
    2. Confirm pick-up / self-delivery location of your damaged phone.
    3. Inform you when your phone has been repaired.
    4. Inform when your phone will be delivered to you or picked up from one of our service centers.

  • Your Samsung Care+ repair plan will expire at the end of the service coverage term that you have chosen; either 12-months or 24-months from the date of purchase or when you have exhausted the repair limit.

    Repair Limit: 12 Months Service Plan
    When the cost of repair has already reached your plan’s coverage value (equivalent to your device’s purchase price) or when (1) replacement device has been issued to you, whichever comes first.

    Repair Limit: 24 Months Service Plan
    When the cost of repair has already reached your plan’s coverage value (equivalent to 2x of your device’s purchase price) or when replacement device has been issued to you (up to 2 replacement devices can be issued), whichever comes first.

    Samsung will terminate your service plan if:
    1. We detect fraud or attempted fraud.
    2. Your device’s IMEI number has been tampered with.
    3. Your phone has been repaired by a 3rd party service center (not by a Samsung Authorized Service Center).

  • No. Samsung Care+ will not be available for other Samsung Galaxy devices apart from the eligible devices mentioned.

  • Yes. You may purchase Samsung Care+ from select Samsung Experience Stores (SES) within a 30-day purchase window or within 30-days upon your device activation.

    Please note that your device must meet certain requirements to be eligible for Samsung Care+. This must be in good condition upon assessment by store personnel and must be purchased locally from authorized Samsung partners and/or dealers.

  • No. You may choose not to utilize any services offered under Samsung Care+; no refund will be provided.