Shipping and Delivery

DELIVERY METHOD

Q. How much do you charge for shipping and delivery? Click to Expand
A.

Currently, all shipping and deliveries are FREE.

Q. Do you ship nationwide? Click to Expand
A.

We do nationwide shipping for Galaxy Smartphones, Galaxy Tab units, Galaxy Watches, Galaxy Buds, and mobile accessories.



For non-mobile devices like TVs, Sound Devices, Microwave Ovens, AirDressers, Air Purifiers, Monitors, etc., we only ship within Metro Manila and (selected areas of) Luzon shipping addresses. 

Q. How long before I receive my order? Click to Expand
A.

Delivery turnaround time vary depending on the product category and delivery location.

 

Count starts from the day after you receive the email, "Your Order has been Shipped." This means that the order has been handed over to the courier .

 

Standard Delivery Lead Times are as follows:

  • Metro Manila: 4 - 5 working days
  • Luzon: 5 -8  working days
  • Visayas & Mindanao: 8 - 12 working days
  • Remote Areas: 12 - 16 working days

If more than 8 to 10 days passed from this date and you have still not received your delivery, please contact our Customer Service Team and we will willingly assist you with your concerns.

 

To track the status of your order you may refer on "how to track your order" for more information

 

COVID-19 Update: Due to travel restrictions effected during the ECQ, MECQ, GCQ, and MGCQ conditions, up to 5 days may be added to the standard deliveries. Please bear with us until we find a more expedient way to get our goods to you.

Q. May I request for a scheduled delivery of my orders? Click to Expand
A.

For delivery questions contact our Samsung Online Shop Customer Service at #GALAXY (#425299) or ph_shop@samsung.com from Monday to Friday (excluding Public Holidays) 10:00 am - 7:00 pm.

Q. How can I track the delivery of my order? Click to Expand
A.

We process all shipments through leading shipping service providers. After your order has been sent, you will receive a tracking number and the name of the partner of the shipping service that you can use to track shipments on the website of the logistics company concerned.For Guest check-out:

 

Select 'Track Your Order' at the top menu under Login Profile icon

 

Input the required details: Order Confirmation # - You will find this in the confirmation email sent to you after your order was made. Email Address, Shipping Postal Code or Phone Number

 

Click 'View Your Order'

 

The status of your order will be displayed on this page

If you made a purchase using Samsung account:

 

Sign-in into your Samsung account

 

At the top menu under Login Profile icon, click 'My Orders'

 

The status of your order(s) will be displayed on this page

Q. May I ship my order to an international address? Click to Expand
A.

We are currently only accepting orders and shipping within select locations of the Philippines. We will expand coverage at a later date. But this will not include international addresses.

Q. May I pick up my order, made within the Samsung Online Shop to any Samsung Store? Click to Expand
A.

Pick up of online orders at any Samsung Stores is currently not available.

Q. Do you offer a next day delivery service? Click to Expand
A.

Unfortunately, we do not yet offer next day delivery service

Q. What should I do if I don’t receive the item or the item is lost? Click to Expand
A.

For delivery concerns please contact us at #GALAXY (#425299) or ph_shop@samsung.com from Monday to Friday (excluding Public Holidays) 10:00 am - 7:00 pm.