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We deliver to most areas in the Philippines for Mobile devices and Greater Luzon Area for other products, except when government and community restrictions are implemented. A notice will be prompted if an area is currently not covered by delivery.
Cancellation is treated on a case-to-case and is compliant with DTI rules. Change of mind does not qualify for a cancellation. With the situation on COVID-19, delivery delays within 25% of the standard delivery lead time will not qualify for a cancellation.
Funds are normally credited back to the consumer in around 4 weeks depending on the payment method used. The lead time for funds to be credited back starts when refund is initiated with the payment gateway.