Samsung Account

ABOUT YOUR SAMSUNG ACCOUNT

Q. What is Samsung Account?Click to Expand
A.

Samsung Account is a free integrated membership service that enables you to use Samsung service on Smartphones, tablets, website, TV and other devices. Enjoy various service through your Samsung Account, without sign up for each service separately.

Q. What are the benefits of me creating an account?Click to Expand
A.

If you have a Samsung Account you may enjoy:-

  • Exclusive Offers and Perks
  • Easy order tracking and delivery status
  • Enjoy exclusive offers/benefits via Samsung Members app
  • World-class Customer Support
Q. How do I sign up for a new Samsung Account?Click to Expand
A.

Step 1: Click "Create a New Samsung Account"
Step 2: Read the Terms and Conditions & special terms. Select the options to which you agree from the list and tap "Agree and Confirm"
Step 3: Fill out the prescribed fields accordingly. Once completed, click "Next" to proceed.
Step 4: Your Samsung Account is now active

Q. Do I Need a Samsung Account?Click to Expand
A.

You may purchase as a Guest without creating a Samsung Account. If you do this, it's important that you have a valid email address as you will be asked to enter in during the purchase process. We will use this to send you the details about your purchase: such as order confirmation, updates and progress of your order. 

LOGGING IN/OUT

Q. How do I sign in / out?Click to Expand
A.

Signing In You can sign in by clicking on the 'Log-in' link at the top of this page
Signing Out You can sign out by clicking on 'Log-out' shown at the top of the page

FIND AND RESET PASSWORD

Q. How do I change/reset my password?Click to Expand
A.

Step 1: Click the "Forget Password" on the Login page.
Step 2: An email will be sent to your registered email address for the instruction on how to change/reset password.  You may also call or email our Customer Service Support for assistance at #GALAXY (#425299) or ph_shop@samsung.com from Monday to Friday (excluding Public Holidays) 10:00 am - 7:00 pm.

Q. Trouble logging in?Click to Expand
A.

If you are having trouble logging into your account, please check the 'Caps Lock' key, all passwords are case sensitive. 
You may also call or email our Customer Service Support for assistance at #GALAXY (#425299) or ph_shop@samsung.com from Monday to Friday (excluding Public Holidays) 10:00 am - 7:00 pm.