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Instant savings on storage upgrades, bundles,
and trade-in perks — ends March 17
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Frequently Asked Questions
More questions? Check out the FAQs below.
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How do I place an order online?To place an order, visit our website or download Samsung shop app and navigate to the product buy page. Click the "Buy now" button and follow the checkout process to complete your order.
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How do I get a Samsung Care+ Plan?You can buy Samsung Care+ with your new Galaxy device or within 30 days of your device activation.
For more information, please refer to https://www.samsung.com/ph/offer/samsung-care-plus/mobile/#purchase -
How do I trade-in my old device and save on my new Galaxy?There are two ways where you can apply for trade-in:
1. On the product buy page, choose trade-in ""Yes, please"" before proceeding to cart.
2. Add to cart the item you wish to purchase, you can avail the trade-in option in the checkout page.
It will both prompt a questionnaire to declare the condition of the device you want to trade-in. For more information, go to https://www.samsung.com/ph/shop-faq/trade-in/ -
How can I enjoy the Samsung Rewards benefit?If you have an existing Rewards points, log in using your Samsung Account and apply it on the Payment page upon checkout to save more on your order. At the same time, you can also earn Rewards points on your account upon successful delivery of your order.
Visit for more info https://www.samsung.com/ph/rewards/ -
Can I cancel my order and still keep the promotional benefits?If your order has not yet been prepared for dispatch, you can cancel it through the self-service ""Cancel Order"" button available in your Orders page. But if it has already reached ""Awaiting dispatch"" status, cancellation will no longer be possible.
Upon cancelling your order, you relinquish the item you ordered, including all discounts, perks, and promos that have been applied to it.
*Promo valid until 17 March 2026.