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Frequently Asked Questions
More questions? Check out the FAQs below.
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How do I place an order online?To place an order, visit our website or download Samsung shop app and navigate to the product buy page. Click the "Buy now" button and follow the checkout process to complete your order.
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How do I get a Samsung Care+ Plan?Peace of mind for less - enjoy 25% off 2-year Samsung Care+, now only ₱5,324 (from original SRP ₱7,099) when you purchase the new Galaxy S26 Series.
You can buy Samsung Care+ with your new Galaxy device or within 30 days of your device activation.
For more information, please refer to https://www.samsung.com/ph/offer/samsung-care-plus/mobile/#purchase -
How do I trade-in my old device and save on my new Galaxy?There are two ways where you can apply for trade-in:
1. On the product buy page, choose trade-in "Yes, please" before proceeding to cart.
2. Add to cart the item you wish to purchase, you can avail the trade-in option in the checkout page.
It will both prompt a questionnaire to declare the condition of the device you want to trade-in. For more information, go to https://www.samsung.com/ph/shop-faq/trade-in/ -
How can I enjoy the Samsung Rewards benefit?If you have an existing Rewards points, log in using your Samsung Account and apply it on the Payment page upon checkout to save more on your order. At the same time, you can also earn Rewards points on your account upon successful delivery of your order.
Visit for more info https://www.samsung.com/ph/rewards/ -
Can I cancel my order and still keep the promotional benefits?If your order has not yet been prepared for dispatch, you can cancel it through the self-service "Cancel Order" button available in your Orders page. But if it has already reached ""Awaiting dispatch"" status, cancellation will no longer be possible.
Upon cancelling your order, you relinquish the item you ordered, including all discounts, perks, and promos that have been applied to it.
Promo Mechanics
Get 10% off Galaxy Watch Ultra, Watch8 Series, Buds3 FE, Buds Core when purchased together with Galaxy S26 Series.
1. Customers who purchase any Galaxy S26 Series device from the Samsung Online Store or Shop App during the prescribed promo duration will get 10% off any eligible Galaxy Wearables below:
• Galaxy Watch Ultra/ Watch8 series
• Galaxy Buds3 FE series/ Buds Core
2. The discount will be applied to 1 unit of same item per 1 main device only.
3. The customer must add any eligible Galaxy Wearables as mentioned together with any Galaxy S26 Series device/”main device” in cart to get the extra 10% off discount on the added on items.
4. The discount is automatically applied to the item when purchased with any Galaxy S26 Series device/”main device”; otherwise, the promotion will not apply.
5. Discounts are not convertible to cash or any other product.
6. The promo can be combined with Online purchase promotions unless otherwise specified.
7. The final purchase amount must be at least ₱1 after applying all discounts.
9. Promo valid until May 31, 2026.
Get 15% off Galaxy Buds4 Series when purchased together with Galaxy S26 Series.
1. Customers who purchase any Galaxy S26 Series device from the Samsung Online Store or Shop App during the prescribed promo duration will get 15% off any Galaxy Buds4 or Galaxy Buds4 Pro.
2. The discount will be applied to 1 unit of same item per 1 main device only.
3. The customer must add any eligible Galaxy Buds4 Series device as mentioned together with any Galaxy S26 Series device/”main device” in cart to get the extra 15% off discount on the added on items.
4. The discount is automatically applied to the item when purchased with any Galaxy S26 Series device/”main device”; otherwise, the promotion will not apply.
5. Discounts are not convertible to cash or any other product.
6. The promo can be combined with Online purchase promotions unless otherwise specified.
7. Customer may avail this together with 0% Installment and Trade in promotions.
8. The final purchase amount must be at least ₱1 after applying all discounts.
9. Promo valid until May 31, 2026.
Get 30% any Galaxy Accessories when purchased together with Galaxy S26 Series device or Galaxy Buds4 Series device.
• Galaxy S26 Series accessories
• Galaxy Buds4 Series accessories
1. Customers who purchase any Galaxy S26 Series device or Galaxy Buds4 Series from the Samsung Online Store or Shop App during the prescribed promo duration will get 30% off any eligible new Galaxy Accessories:
• Case & Cover
• Anti-reflecting film
• Power Adapter
• Battery pack
(See Annex 1 for more details of eligible Galaxy Accessories).
2. Customers who preorder two items of the mentioned new Galaxy Accessories together with new Galaxy S Series or new Galaxy Buds with get 30% off the Galaxy Accessories.
3. The customer must add any eligible Galaxy wearables together with any Galaxy S26 Series device or Galaxy Buds4 Series/”main device” in cart to get the 30% off on the added on items.
4. The discount is automatically applied to the item when purchased with any Galaxy S26 Series device or Galaxy Buds4 Series /”main device”; otherwise, the promotion will not apply.
5. Discounts are not convertible to cash or any other product.
6. The promo can be combined with Online purchase promotions unless otherwise specified.
7. Customer may avail this together with 0% Installment and Trade in promotions.
8. The final purchase amount must be at least ₱1 after applying all discounts.
9. Promo valid until May 31, 2026.
Exclusive bundle offers for Galaxy S26 Series Pink Gold and Galaxy Buds4 Pro Pink Gold, including:
• 40% off Galaxy Buds4 Pro Pink Gold
• Free random case for Galaxy S26 Series Pink Gold
• Free random case for Galaxy Buds4 Pro Pink Gold
• Free wireless battery pack
Exclusive bundle offers for Galaxy S26 Series Silver Shadow and Galaxy Buds4 Pro White, including:
• 40% off Galaxy Buds4 Pro White
• Free random case for Galaxy S26 Series Silver Shadow
• Free random case for Galaxy Buds4 Pro White
• Free wireless battery pack
1. Customers who purchase any Galaxy S26 Series in Pink Gold/ Silver Shadow together with Galaxy Buds4 Pro Pink Gold/ White on Samsung Online Store or Samsung Shop App will get 40% off the Galaxy Buds4 Pro Pink Gold/ White and 1 (one) random case for the Galaxy S26 Series and 1 (one) random case for the Galaxy Buds4 Pro and 1 (one) wireless battery pack.
2. The discount and freebies will be automatically applied at checkout page during the promo duration only when customers choose the product named ‘Galaxy S26 Special Edition’.
3. Promotion cannot be combined with any other promotions/ vouchers.
4. The final purchase amount must be at least ₱1 after applying all discounts.
5. If the freebies are not given outright with the product purchased, and will only be given a redemption code, the redemption code should be valid for use with 60 days from the time the customer received the code.
6. Promo valid until May 31, 2026.
Promo valid until 31 May 2026.
DTI Fair Trade Permit No. FTEB-255886, 253237 Series of 2026.