Orders

ORDERING

Q. How do I place an order? Click to Expand
A.

Shopping at samsung.com/ph is easy and secure. Placing an online order requires just a few steps:

  • Select an item you would like to purchase, and then click the Add to Cart button from either the quick view or product detail page.
  • You can then choose to continue shopping or go directly to Checkout. 
  • Once you are finished shopping, click on Shopping Cart at the top right corner of page, and follow the Checkout steps (Shipping, Payments). 
  • You will receive an email confirming your order that includes your order number.
Q. How would I know if my order is successful? Click to Expand
A.

All successful order transactions will receive an order confirmation email within 30 minutes. If you have not received an order confirmation email, check your junk or spam folder. Alternatively, log in to your Samsung account to check your order summary. If not, please call or email Samsung Online Shop Customer Service at #GALAXY (#425299) or ph_shop@samsung.com from Monday to Friday (excluding Public Holidays) 10:00 am - 7:00 pm.

Q. How can I change my order? Click to Expand
A.

Unfortunately you cannot change your order after it was placed. You may create a second order for additional items. 
Please contact our Samsung Online Shop Customer Service hotline (02) 790 7028 to get help, Monday to Friday 09:00 am to 6:00 pm, and not including Saturdays, Sundays & public holidays.

Q. I would like to switch the model color or size of my order. Can I just pay the difference? Click to Expand
A.

Unfortunately you are unable to edit your orders once placed. You will need to contact our customer service team and request for cancellation of your created order and place a new one.

Q. Can I place an order over the phone? Click to Expand
A.

No, you cannot place order over the phone. Please create account or purchase via guest check out and place an order online at samsung.com/ph

Q. What should I do if I am having trouble placing an Order? Click to Expand
A.

For any technical difficulties you are experiencing with our website, please contact our Customer Support Team at #GALAXY (#425299) or ph_shop@samsung.com from Monday to Friday (excluding Public Holidays) 10:00 am - 7:00 pm.