Air Conditioner Support
Get help, find answers, and know more about your Samsung air conditioner
Cool. No Wind. WindFreeTM
GET TO KNOW YOUR AIR CONDITIONER
Premium AR9500M Wind-Free Plus
Basic AR9500M (Wind-Free)
Premium Inverter WindFree™ Plus
HP Basic Inverter WindFree
Basic S-Inverter
FREQUENTLY ASKED QUESTIONS
Answer to the most common questions on your Samsung air conditioner.
1. What to do if my air conditioner's temperature is not cool enough
2. What should I do when water drops fall from my air conditioner
3. Check out the displayed error codes on the indoor unit air conditioner
4. What to do if my air conditioner won't turn on
5. What causes an AC compressor to stop working
Find out more
Samsung.com has a range of online help, including FAQ content topics and how to video guides.
Check out quick-fix solutions to help with your Samsung products.
Book an installation appointment
We have over 100 authorized installers nationwide to help you install your brand new Samsung air conditioner.
Book your appointment today by calling our hotline:
PLDT Toll-free : 1-800-10-726-7864
Globe Toll-Free: 1-800-8-726-7864
Standard Landline : (02)8-422-2111
Daily (8:00 AM to 8:00 PM)
Additional Information
WARRANTY
What is covered in my warranty?
Warranty Service
In-Home
Warranty Period ¹
One (1) year for parts & labor
Compressor Motor part only
Five (5) years for non-inverter
Ten(10) years for digital inverter
We recommend registering your product with us so that we can help you
more quickly and efficiently should you ever need to contact us.
Note: Freon gas is chargeable to the customer after a year
1 Plastic panels, cabinets, batteries, antennae, cables & speaker wires, plastic parts & dust cover.
External parts such as levers, plugs, sockets, control knobs or adapters, accessories as batteries, etc.
CONTACT US
We are here for you. There are a number of different ways of contacting us should you need support.
Live Chat
Available daily from 8:00 AM - 8:00 PM
Call
PLDT Toll free: 1-800-10-726-7864
Globe Toll Free: 1-800-8-726-7864
Standard Landline: (02)8-422-2111
Daily (8:00 AM to 8:00 PM)
Face-to-face Support
Search for the nearest Samsung Service Centers in your area.
Need help with your air conditioner?
Get the right care, right now from Samsung Customer Service.
