Air Conditioner Support

Get help, find answers, and know more about your Samsung air conditioner

Cool. No Wind. WindFreeTM

Find out more has a range of online help, including FAQ content topics and how to video guides.
Check out quick-fix solutions to help with your Samsung products.

We have over 100 authorized installers nationwide to help you install your brand new Samsung air conditioner.

Book your appointment today by calling our hotline:

PLDT Toll-free : 1-800-10-726-7864
Globe Toll-Free: 1-800-8-726-7864
Standard Landline : (02)8-422-2111
Daily (8:00 AM to 8:00 PM)

Additional Information

What is covered in my warranty?

Warranty Service

Warranty Period ¹
One (1) year for parts & labor

Compressor Motor part only
Five (5) years for non-inverter
Ten(10) years for digital inverter

We recommend registering your product with us so that we can help you
more quickly and efficiently should you ever need to contact us.

Note: Freon gas is chargeable to the customer after a year
1 Plastic panels, cabinets, batteries, antennae, cables & speaker wires, plastic parts & dust cover.
External parts such as levers, plugs, sockets, control knobs or adapters, accessories as batteries, etc.

We are here for you. There are a number of different ways of contacting us should you need support.

Live Chat
Available daily from 8:00 AM - 8:00 PM

PLDT Toll free: 1-800-10-726-7864
Globe Toll Free: 1-800-8-726-7864
Standard Landline: (02)8-422-2111
Daily (8:00 AM to 8:00 PM)

Face-to-face Support
Search for the nearest Samsung Service Centers in your area. 

Need help with your air conditioner?

Get the right care, right now from Samsung Customer Service.