Galaxy Grand Prime Pro
Common Topics
Galaxy Grand Prime Pro
SM-J250F/DSSolutions & Tips
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Settings
The proximity sensor is not working properly
The proximity sensor is not working properly
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Others
How to transfer data from an iPhone or iPad to a new Galaxy device with Smart Switch
How to transfer data from an iPhone or iPad to a new Galaxy device with Smart Switch
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Others
Galaxy eSIM and supported network carriers
Galaxy eSIM and supported network carriers
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Camera
How to display the watermark and the date and time on the picture captured by Galaxy camera
How to display the watermark and the date and time on the picture captured by Galaxy camera
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Others
How to check the battery status on your Samsung Galaxy phone
How to check the battery status on your Samsung Galaxy phone
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Others
How to set a picture or video as the ‘call background’ on your Samsung Galaxy smartphone
How to set a picture or video as the ‘call background’ on your Samsung Galaxy smartphone
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Others
How to update software
How to update software
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Others
How to view, edit and save contacts on your Samsung Galaxy smartphone
How to view, edit and save contacts on your Samsung Galaxy smartphone
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Settings
Useful audio settings on the Galaxy phone including Separate app sound
Useful audio settings on the Galaxy phone including Separate app sound
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Network & WiFi
How to troubleshoot a Galaxy phone that won't connect to a Wi-Fi network
How to troubleshoot a Galaxy phone that won't connect to a Wi-Fi network
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Power
How to set up fast charging on your Galaxy device
How to set up fast charging on your Galaxy device
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Others
How to set up Call settings on Android phone
How to set up Call settings on Android phone
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Others
How to find phones model number, serial number or IMEI number
How to find phones model number, serial number or IMEI number
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Settings
Remove accounts from your Galaxy phone or tablet
Remove accounts from your Galaxy phone or tablet
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Settings
My device displays a water drop icon and will not charge
My device displays a water drop icon and will not charge
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Network & WiFi
How to troubleshoot Mobile data issues
How to troubleshoot Mobile data issues
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Battery
Issues with wired charging
Issues with wired charging
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Others
How to install a nano-SIM card and eSIM on the Galaxy S22 Series
How to install a nano-SIM card and eSIM on the Galaxy S22 Series
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Others
What are the new features and upgrades of One UI 4.1?
What are the new features and upgrades of One UI 4.1?
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Others
How to fast charge the Galaxy S22 Series wired or wirelessly
How to fast charge the Galaxy S22 Series wired or wirelessly
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Others
How to use the S22 Ultra S Pen and check its compatibility
How to use the S22 Ultra S Pen and check its compatibility
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Others
What to do if your microphone or speaker is not working properly
What to do if your microphone or speaker is not working properly
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Others
How do I change the display name of my Galaxy Buds?
How do I change the display name of my Galaxy Buds?
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Others
How can I make a payment with my Galaxy Watch?
How can I make a payment with my Galaxy Watch?
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Others
How can I see the navigation bar on my Galaxy device?
How can I see the navigation bar on my Galaxy device?
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Others
What is the Device care feature in Galaxy smartphones?
What is the Device care feature in Galaxy smartphones?
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Others
How can I find my watch and Buds using Galaxy Wearable?
How can I find my watch and Buds using Galaxy Wearable?
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Others
How to solve S Pen connection issues
How to solve S Pen connection issues
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Others
How to use Always On Display
How to use Always On Display
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Others
How to use Samsung DeX on the Galaxy S22
How to use Samsung DeX on the Galaxy S22
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Others
What is Power saving mode on my Galaxy phone?
What is Power saving mode on my Galaxy phone?
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Others
How to use Samsung Members Diagnostics
How to use Samsung Members Diagnostics
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Others
How to use Scroll Capture on a Galaxy smartphone
How to use Scroll Capture on a Galaxy smartphone
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Others
How to change the language settings of each app in your Galaxy device
How to change the language settings of each app in your Galaxy device
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Others
How to use your Galaxy camera to add and edit a watermark for your photos
How to use your Galaxy camera to add and edit a watermark for your photos
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Others
Galaxy Phone Water Resistance
Galaxy Phone Water Resistance
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Others
How to record, edit and share videos in 8K with your Galaxy device
How to record, edit and share videos in 8K with your Galaxy device
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Network & WiFi
How to run eSIM self-diagnostics for the Galaxy Watch series
How to run eSIM self-diagnostics for the Galaxy Watch series
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Hardware
Frequently asked questions regarding the Galaxy Z Flip5 and Fold5 hinge technology
Frequently asked questions regarding the Galaxy Z Flip5 and Fold5 hinge technology
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Power
Causes and solutions for when your Samsung Galaxy device gets warm
Causes and solutions for when your Samsung Galaxy device gets warm
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Application
Galaxy device slows down, freezes, or displays ads after installing third-party apps
Galaxy device slows down, freezes, or displays ads after installing third-party apps
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Camera
How to take a selfie with the Samsung Galaxy Z Flip5 FlexCam
How to take a selfie with the Samsung Galaxy Z Flip5 FlexCam
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Others
Protect your Galaxy device with the Auto Blocker feature
Protect your Galaxy device with the Auto Blocker feature
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Samsung Apps
Use the Samsung Find app to share your location with your friends, child, family, and other contacts
Use the Samsung Find app to share your location with your friends, child, family, and other contacts
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Others
How to use Quick Share to share a file between phones
How to use Quick Share to share a file between phones
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Others
Galaxy AI languages & usage guide
Galaxy AI languages & usage guide
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Audio
How to use hearing aids with Samsung Galaxy devices
How to use hearing aids with Samsung Galaxy devices
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Lock
Unlock Your Samsung Galaxy with a previous screen lock method
Unlock Your Samsung Galaxy with a previous screen lock method
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Network & WiFi
What to do if you have a poor signal and cannot make calls on your Samsung Galaxy device
What to do if you have a poor signal and cannot make calls on your Samsung Galaxy device
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Software Upgrade
How to update your Samsung Galaxy phone or tablet
How to update your Samsung Galaxy phone or tablet
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Audio
Sounds, vibrations, and notifications on your Samsung Galaxy devices
Sounds, vibrations, and notifications on your Samsung Galaxy devices
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Battery
How to set the display of charging information on your Samsung Galaxy device
How to set the display of charging information on your Samsung Galaxy device
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Audio
Solutions for when your Galaxy phone won’t vibrate when receiving calls or notifications
Solutions for when your Galaxy phone won’t vibrate when receiving calls or notifications
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Settings
How to use your Galaxy phone or Watch to manage notifications on your wearable device
How to use your Galaxy phone or Watch to manage notifications on your wearable device
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Others
How to fix the “No SIM Card Detected” error on Samsung Galaxy devices
How to fix the “No SIM Card Detected” error on Samsung Galaxy devices
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Others
How to remove unwanted sound from videos using Audio eraser on your Galaxy
How to remove unwanted sound from videos using Audio eraser on your Galaxy
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Others
How to use Google Gemini on your Galaxy phone
How to use Google Gemini on your Galaxy phone
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Others
What to do when your Samsung Galaxy device battery drains faster
What to do when your Samsung Galaxy device battery drains faster
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Others
What to do when your Samsung Galaxy device heats up while in use
What to do when your Samsung Galaxy device heats up while in use
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Others
How to check, repair or replace a Samsung Galaxy device battery
How to check, repair or replace a Samsung Galaxy device battery
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Others
How to check when to replace your Samsung Galaxy phone battery
How to check when to replace your Samsung Galaxy phone battery
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Others
How to remove unnecessary files and close background apps on your Samsung Galaxy phone
How to remove unnecessary files and close background apps on your Samsung Galaxy phone
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Others
What to do if your Samsung Galaxy device is not charging
What to do if your Samsung Galaxy device is not charging
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Others
How to find and manage files on your Samsung Galaxy device
How to find and manage files on your Samsung Galaxy device
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Others
How to record, play back, and share voice recordings on your Samsung Galaxy phone
How to record, play back, and share voice recordings on your Samsung Galaxy phone
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Others
How to use Routines on your Samsung Galaxy device
How to use Routines on your Samsung Galaxy device
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Others
How to add and manage events using the Calendar app on your Samsung Galaxy phone
How to add and manage events using the Calendar app on your Samsung Galaxy phone
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Others
What to do when your Samsung Galaxy phone screen appears in greyscale or shows inverted colours
What to do when your Samsung Galaxy phone screen appears in greyscale or shows inverted colours
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Others
How to find your Galaxy Watch when it is lost
How to find your Galaxy Watch when it is lost
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Others
How to use the Now bar on the lock screen of your Samsung Galaxy device
How to use the Now bar on the lock screen of your Samsung Galaxy device
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Others
How to use Creative studio (Drawing assist) on the Samsung Galaxy device
How to use Creative studio (Drawing assist) on the Samsung Galaxy device
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Others
How to set up and use Now brief on your Samsung Galaxy device
How to set up and use Now brief on your Samsung Galaxy device
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Others
How to reconnect your Samsung Galaxy Watch or Buds series to a new phone
How to reconnect your Samsung Galaxy Watch or Buds series to a new phone
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Others
What to do if notifications are not showing or there is no sound on your Samsung Galaxy device
What to do if notifications are not showing or there is no sound on your Samsung Galaxy device
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Others
How to use Do not disturb mode on your Samsung Galaxy Watch series
How to use Do not disturb mode on your Samsung Galaxy Watch series
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Others
How to delete pre-installed apps on your Samsung Galaxy device
How to delete pre-installed apps on your Samsung Galaxy device
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Others
How to unlock your Samsung Galaxy device using the previous screen lock method
How to unlock your Samsung Galaxy device using the previous screen lock method
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Others
How to record your screen on your Samsung Galaxy device
How to record your screen on your Samsung Galaxy device
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Others
What to do if the screen brightness changes automatically on your Samsung Galaxy device
What to do if the screen brightness changes automatically on your Samsung Galaxy device
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Others
How to sync your Google Calendar on your Samsung Galaxy device
How to sync your Google Calendar on your Samsung Galaxy device
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Others
How to use Sleep mode and Theatre mode on your Samsung Galaxy Watch series
How to use Sleep mode and Theatre mode on your Samsung Galaxy Watch series
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Call & Contacts
The person you are calling cannot hear you on your Samsung Galaxy phone
The person you are calling cannot hear you on your Samsung Galaxy phone
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Battery
Why your Samsung Galaxy device may appear to be charging slowly or not charging at all
Why your Samsung Galaxy device may appear to be charging slowly or not charging at all
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Call & Contacts
How to fix low or no sound during calls on your Samsung Galaxy device
How to fix low or no sound during calls on your Samsung Galaxy device
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Others
What to do when your Samsung Galaxy device appears to be slow or unresponsive
What to do when your Samsung Galaxy device appears to be slow or unresponsive
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Hardware
What to do when your Samsung Galaxy device screen is cracked or damaged
What to do when your Samsung Galaxy device screen is cracked or damaged
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Call & Contacts
What to do if your Samsung Galaxy device won’t turn on
What to do if your Samsung Galaxy device won’t turn on
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Lock
One UI 9.0 lockscreen security policy changes
Learn about the strengthened lock screen security policies in One UI 9.0, including reduced unlock retry limits, enhanced time-outs, and the Auto Factory Reset feature designed to protect your data.
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Audio
Why Is My Contact Ringtone Not Playing?
Why Is My Contact Ringtone Not Playing?
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Battery
What can I do if my new phone's battery is draining fast?
What can I do if my new phone's battery is draining fast?
Manuals & Downloads
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