What to do when the SmartThings app cannot be installed
Last Update date : Apr 22. 2026
If you cannot install the SmartThings app, it is usually due to device compatibility or operating system limitations. Checking the supported requirements helps resolve the issue.
Check device compatibility and OS version
1. Make sure your device is running Android OS 7.0 or later, or iOS 12.0 or later
2. Check that your device meets the minimum system requirements for the SmartThings app
Possible reasons SmartThings app cannot be installed
1. Ensure your device is not rooted (Android devices)
2. If the device is rooted, uninstall root access or use a standard device, as installation is not guaranteed on rooted devices
Notes:
- Supported OS versions may change over time.
- Installation and usage are not guaranteed on rooted devices.
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