Environmental care
Eco-Conscious Service
Stay longer with Samsung Customer Service
Meet our new badge
Exclusively used in customer service area where our environmentally conscious service projects have been applied.
● The badge expresses our will to provide Customer Services with a mind set of environmental care.
● The blue spanner of the logo icon represents Samsung Customer Service and the green leaf which completes the spanner implies our care for the natural environment.
● We are using the logo to specific areas of our service where our unique “Eco Service” projects are implemented.
Exclusively used in customer service area where our environmentally conscious service projects have been applied.
● The badge expresses our will to provide Customer Services with a mind set of environmental care.
● The blue spanner of the logo icon represents Samsung Customer Service and the green leaf which completes the spanner implies our care for the natural environment.
● We are using the logo to specific areas of our service where our unique “Eco Service” projects are implemented.
Eco-Conscious Repair
Reduce electronic waste by replacing only
the parts that are required.
● Where possible, we try to repair TVs and smartphones
in an eco-conscious way using components instead of
entire assembly modules.
● By replacing only the defective part, we save components
and contribute to reducing the carbon footprint and the
amount of e-waste discarded.
● We are dedicated to offering various options for you
to repair your products and extend their life.
Please note: This is available for specific models and
defect types of TVs and smartphones. Please contact
our customer support channels for more information.
Reduce electronic waste by replacing only
the parts that are required.
● Where possible, we try to repair TVs and smartphones
in an eco-conscious way using components instead of
entire assembly modules.
● By replacing only the defective part, we save components
and contribute to reducing the carbon footprint and the
amount of e-waste discarded.
● We are dedicated to offering various options for you
to repair your products and extend their life.
Please note: This is available for specific models and
defect types of TVs and smartphones. Please contact
our customer support channels for more information.
Eco-Conscious Paper-free
When getting a repair service, request our service center to send you information via electronic document.
● We’re trying to make a “Paper-free” environment in our service centers. Our service centers will give you an option to get service information through email, SMS,
or SNS messengers.
● Why is this related to environmental care? By replacing paper documents with electronic documents, we can save trees from being cut down to make paper.
● We’ve opened this solution to our service centers but
some that use their own system may not offer you this option.
When getting a repair service, request our service center to send you information via electronic document.
● We’re trying to make a “Paper-free” environment in our service centers. Our service centers will give you an option to get service information through email, SMS,
or SNS messengers.
● Why is this related to environmental care? By replacing paper documents with electronic documents, we can save trees from being cut down to make paper.
● We’ve opened this solution to our service centers but
some that use their own system may not offer you this option.
Eco Box
Drop-off your old mobile devices to our collection points. We will take care of them for recycling.
● At our main service locations, we have placed e-waste collection boxes. Any customer who wants to dispose broken or used mobile products can simply drop them off to collection boxes.
● We will deliver them to recycling companies so that we can take care of the last step of product lifecycle in a proper way for our environment.
● Subject for this program: Small products such as mobile phone or wearable devices.
Drop-off your old mobile devices to our collection points. We will take care of them for recycling.
● At our main service locations, we have placed e-waste collection boxes. Any customer who wants to dispose broken or used mobile products can simply drop them off to collection boxes.
● We will deliver them to recycling companies so that we can take care of the last step of product lifecycle in a proper way for our environment.
● Subject for this program: Small products such as mobile phone or wearable devices.
Samsung Recycling
Drop-off your old mobile devices to our collection points. We will take care of them for recycling.
● At our main service locations, we have placed e-waste collection boxes. Any customer who wants to dispose broken or used mobile products can simply drop them off at the collection boxes.
● We will deliver them to recycling companies so that we can take care of the last step in the product lifecycle in a proper way for our environment.
Please note: This is available for small products such as smartphones and wearable devices.
Eco-Conscious Packaging
We’re making efforts to use better
packing materials of service parts for our
environment.
● Our factories that produce service parts
continuously seek better ways for our environment
to pack and deliver service parts to global subsidiaries.
We’re making efforts to use better
packing materials of service parts for our
environment.
● Our factories that produce service parts
continuously seek better ways for our environment
to pack and deliver service parts to global subsidiaries.
Eco-Conscious Delivery
In some crowded central cities, we pick up and deliver your products in more sustainable ways.
● Depending on the situation, we collaborate with bicycle courier companies to deliver repaired products from service centres to customers. Or delivery could be on foot in some cases.
● This way, we not only deliver products efficiently in congested areas, but also can participate in reducing greenhouse gas emissions generated from automobile deliveries.
Contact Samsung Support
Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
