If your Samsung Galaxy device has no sound or speaker issues, you can usually fix it by adjusting settings, restarting, updating software, or checking connections.

Basic troubleshooting for Samsung Galaxy speaker and sound issues

1. Check your sound settings

Step 1. Go to Settings > Notifications > Do not disturb and make sure it is turned off.

Step 2. Go to Settings > Sounds and vibration > Separate app sound and disable it if not needed.

Step 3. Go to Settings > Accessibility > Hearing enhancements > Left/right sound balance and ensure balance is centered.

Step 4. Go to Settings > Accessibility > Hearing enhancements > Mute all sounds and make sure it is turned off.

Note: Menu paths may vary depending on device model.

2. Check for connected external devices

Step 1. Remove any connected accessories such as earphones or external devices.
Step 2. Turn off Bluetooth from the quick panel.
Step 3. Check that speaker openings are not blocked by covers or dirt.

3. Restart your device

Step 1. Press and hold the Power + Volume down buttons.
Step 2. Tap Power off and wait 30 seconds.
Step 3. Turn the device back on.

4. Dry your device if it is wet

Step 1. Turn off the device if it is wet.
Step 2. Dry it using a soft clean cloth.
Step 3. Carefully dry speaker, microphone, and USB port areas.

Note: Do not use heat or salt water to dry the device.

5. Test the speakers

Step 1. Play audio and increase volume using volume buttons.
Step 2. Check if sound works normally.

Update software to fix sound issues on Samsung Galaxy

1. Update your device software

Step 1. Go to Settings > Software update.
Step 2. Tap Download and install.
Step 3. Follow on-screen instructions.

2. Check storage space

Step 1. Go to Settings > Device care > Storage.
Step 2. Free up space if storage is full.

3. Test sound after update

Step 1. Press and hold Power + Volume down.
Step 2. Long press Power off, then tap Safe mode.

Use Safe mode to check for app-related sound issues

1. Turn on Safe mode

1. Press and hold the Power + Volume down buttons.
2. Long press Power off, then tap Safe mode.

2. Check the sound

1. Play audio on your device.
2. If sound works, a downloaded app may be causing the issue.

3. Remove recently installed apps

1. Delete recently installed apps one by one.
2. Restart your device after each removal and test the sound.

4. Restart normally

1. Turn off your device.
2. Turn it back on to exit Safe mode.

5. Check sound again

1. Play audio to confirm if the issue is resolved.

Perform a factory reset (last option)

1. Reset your device

1. Go to Settings > General management > Reset > Reset all settings.
2. Enter your password if required.

2. Set up and test

1. Complete the initial setup.
2. Play audio to check if the issue is fixed.

Need further help?

If the speaker or sound issue on your Samsung Galaxy device still persists after completing all steps, it is recommended to visit a Samsung Service Centre or book a repair for further assistance.