What to do if the microphone or speaker is not working on your Samsung Galaxy phone

Last Update date : Apr 27. 2026

If your Samsung phone has no sound during calls or the microphone is not working, it is usually caused by volume settings, apps, or network issues. Follow the steps below to fix it.

Tips for call quality assurance. Tips for call quality assurance.

Look for any obstructions to your microphone or speaker

Device showing the location of the smartphone speaker.

Step 1: Check that nothing is covering the microphone or speaker
Step 2: Remove any case or screen protector and test again

Please note: The location of the microphone and speaker may vary depending on the device.

Step 1. Press the volume key, located on the right side of the device. Step 1. Press the volume key, located on the right side of the device.

Step 1. Press the volume key in the side of the device.

Step 2. Screenshot of the increased volume icon, effect of pressing the upper button. Step 2. Screenshot of the increased volume icon, effect of pressing the upper button.

Step 2. The upper button increases the volume.

Step 3. Screenshot of the decreased volume icon, effect of pressing the lower button. Step 3. Screenshot of the decreased volume icon, effect of pressing the lower button.

Step 3. The lower button decreases the volume.

Please note: The in-call volume can be adjusted only during a call. If you are in your Home screen your ringtone volume will be adjusted.

1 Swipe down from the top of your phone’s screen to open the “Quick Settings” panel.
2 Tap the “Power icon”, and then select “Restart”.

If the issue persists, please proceed to the next step, below.

1 Swipe down from the top of the screen to open “Quick Settings” and tap the “Power icon”.
2 Touch and hold “Power off” until the Safe mode icon is displayed.
3 Tap Safe mode and start your device. If you've entered Safe mode successfully, you'll see Safe mode displayed at the bottom of the screen.
4 Check if the phone is still having the same problem.

If the issues do not appear while in Safe mode, the problem is caused by a downloaded app, and that app should be uninstalled.

Please note: If the issue no longer appears in Safe mode: One of your recently downloaded apps was likely the cause of the problem. Proceed to uninstall the app you downloaded just before your phone or tablet began having the issue.

If the issue still exists: Downloaded apps may not be the cause of the problem. You may need to reset the phone to its factory settings.

1 Open the Phone app.
2 Tap More Options (three vertical dots) and then tap “Settings”.
3 Tap “Wi-Fi Calling”, and then tap the switch to turn it off.

Please Note: The Wi-Fi Calling feature may not be available on all carriers or devices.

If you can’t hear anything when making a call, “Mute all sounds” might be on. Follow these steps to disable the feature:

1 Open your “Quick Settings” and tap “Settings”.
2 Tap “Accessibility”.
3 Tap “Hearing enhancements”.
4 Taggle on the switch next to “Mute all sounds” to turn it off.
Step 1. Select Power off your device. Step 1. Select Power off your device.

Step 1. Tap "Power off" your device.

Step 2. Remove the SIM card from the tray to inspect it for damage. Step 2. Remove the SIM card from the tray to inspect it for damage.

Step 2. Remove the SIM card from the tray to inspect it for damage or corrosion.

Step 3. If it is defective or faulty, get a replacement SIM card from your carrier. Step 3. If it is defective or faulty, get a replacement SIM card from your carrier.

Step 3. If it is defective or faulty, get a replacement SIM card from your carrier.

Step 4. Make sure your SIM card is lined up with the smaller cut-out on the tray. Step 4. Make sure your SIM card is lined up with the smaller cut-out on the tray.

Step 4. Make sure your SIM card is lined up with the smaller cut-out on the tray.

Step 5. Restart the device and test again. Step 5. Restart the device and test again.

Step 5. After inserting it carefully, restart the device and test again.

1 Go to “Settings”, then tap “General management”.
2 Tap on “Reset”.
3 Tap on “Factory data reset”.
4 Scroll down the page and select "Reset".
5 Select “Delete all”.

Notes:

  • Make sure to back up your data before performing a factory reset.
  • If the issue continues after all steps, your device may require professional repair.

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