What to do when App is not working after OS Upgrade in Samsung Mobile Device?
Last Update date : Sep 29. 2025
If the App installed on your Mobile Device is not working after OS upgrade, try the troubleshooting steps below:
1
Restart your device
2
The app might not be compatible after OS upgrade. Check with the App developer
3
Clear the App's cache and data
Select Settings > Apps > Select the App > Storage > Clear Data / Clear Cache
Select Settings > Apps > Select the App > Storage > Clear Data / Clear Cache
4
Uninstall the App and reinstall again
Tap and hold the App > Uninstall
Tap and hold the App > Uninstall
Thank you for your feedback!
Please answer all questions.
Samsung Members
![]()
![]()
Connect with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product.
Call Us
Speak to an expert for support
Mon-Fri: 9am-6pm
Mon-Fri: 9am-6pm
RC01_Static Content