How to back up or restore WhatsApp data

How to back up or restore WhatsApp data

Messages and media can be backed up using Google Drive, and restored to a new Android device. 

 

Please note that you can only back up data between devices if they are using the same Operating System.

 

To back up successfully, you will need to ensure the following are in place:

1 Your mobile device must be synced with Google Drive.
2 Google Play Services must be installed (only available for Android OS 2.3.4 and higher)
3 Your Google Drive account must have enough space for your all WhatsApp data.
4 Your mobile device must have enough free space to create the backup.

Follow the below steps to back up WhatsApp to Google Drive:

1 Open WhatsApp.
2 Tap More.
How to back up or restore WhatsApp data
3 Tap Settings.
How to back up or restore WhatsApp data
4 Tap Chats and calls.
How to back up or restore WhatsApp data
5 Tap Chat backup.
How to back up or restore WhatsApp data
6 Tap Back up to Google Drive and set up the backup frequency.
How to back up or restore WhatsApp data
7 Tap Back up. Your messages and media will be backed up to Google Drive.
How to back up or restore WhatsApp data

 

How to restore my WhatsApp data

1 You can restore your WhatsApp messages and media from Google Drive when you reinstall WhatsApp.

When you verify your phone number, WhatsApp will ask you to restore your messages and media from backup. Please note that If you don’t restore now, you won’t be able to restore later

2 Tap RESTORE when prompted to do so.
How to back up or restore WhatsApp data

Note that WhatsApp only allows the option to back up and restore for devices with the same Operating System. This is a function of the WhatsApp application.

Content Satisfaction Survey

  • Q1Is this content helpful?
  • Q2How satisfied were you with this content?
  • Q3

Not finding what you're looking for? We're here to help.

Online

Twitter

Tweet us, 9am-9pm, 7 days a week.

Facebook Messenger

We are here to chat, 9am-9pm, 7 days a week.

Monday to Friday : 9am-6:30pm Saturday : 10am-5:30pm SmartThings Monday to Friday : 9am-5:30pm

Email

We'll respond within 24 hours of your request.

Track my repair

Check the status of your repair with Samsung

SmartThings Support

Help with Hubs, Kits, Sensor and Outlets

Call

0330 726 7864General Support

Monday to Friday : 8am-8pm Saturday : 9am-6pm

B2B Support

Monday to Friday : 9am-6pm

Calls to 0330 numbers cost no more than calls to geographic numbers (01 or 02).
Calls from landlines and mobiles are included in free call packages.
Call charges are subject to change and this information is provided as a reference only.
Calls maybe recorded for training and quality purposes.
For information on how we collect and use your details, please refer to our Privacy policy.

* For any printer related enquiries please visit the HP website.

Face-to-face support

Samsung Support Centres

Find out more about how you can get face to face help.

Contact Us