Samsung monitor display is blank

Last Update date : 2024-03-31

The most common reason for a blank monitor is that it has been turned off, is hibernating, or is on a screen saver and will wake up with input. Assuming that is not the case, troubleshooting entails determining whether the problem is with the monitor or with the device to which it is connected. In any case, there are some steps you can take to try to get it to work again.

Blank TV

Check the monitor's source and connections

1 Make sure the monitor turns on.

Check to see if the monitor is turned on. To access the on-screen menu, press any of the buttons on the monitor. If the menu does not appear, press and hold the Power button for a few seconds before trying again. If the menu still does not appear, follow the steps in our guide for a monitor that will not turn on.

Note : Only use one video cable to connect your monitor to your device. If you use two, the monitor may be looking for a video signal on the wrong one.

2 Disconnect and reconnect the video cable at both ends.

Even if the cable appears to be plugged in and was previously working, a loose or defective cable can easily cause a blank screen.

Replace the cable if the problem persists or if it is damaged.

3 Select the right source.

Most monitors will automatically select the source that is sending a video signal, but this is not always the case. At times, you'll have to manually select it. You can change the source using the monitor's buttons or the on-screen menu. If you need more information, consult your user manual.

Check that the source corresponds to the port on the back of the monitor to which your external device is connected.

Note: If you still need more assistance, please call our contact center and our helpful agents will help you.

* This feature is only available on specific models. Please refer to your user manual for more information

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