My MP3 Player Is Locked Up (Frozen).

Last Update Date : Apr 20. 2018

 If your MP3 player is locked up, try to reset it.  Players that have a removable battery require only that you remove the battery for several seconds and then reinsert it.  Other players have a reset hole on the device and pressing this with a paper clip or other small pointed object will reset the device.  The YP-T9 requires you to press and hold the Menu and A/B button at the same time until the device powers off.  If resetting the device does not resolve the problem, it may require service.

 

Reset Hole

Remove Battery

Button Combo

YP-55

 

X

 

YP-60

X

 

 

YP-C1

 

X

 

YP-F1

X (UNDER COVER)

 

 

YP-F2

X

 

 

YP-K5

X

 

 

YP-U1

X

 

 

YP-U2J

X

 

 

YP-T5

 

X

 

YP-T6

 

X

 

YP-T7

X

 

 

YP-T8

X

 

 

YP-T9

 

 

MENU + A/Bo

YP-MT6

 

X

 

YP-Z5

X

 

 

YP-820

X

 

 

YP-910

X

 

 

YH-920

X

 

 

YH-925

X

 

 

YH-999

X

 

 

Not finding what you're looking for? We're here to help.

Online

Email

We aim to respond within 24 hours for all enquiries.

Email CEO

Directly contact the CEO's Office for any suggestions on how Samsung can assist you better

Phone

East Africa

Kenya 0800 545 545
Tanzania 0800 780089
Sudan 1969
Uganda 0800 300 300
DRC 499 999
Rwanda 9999

West Africa

Burundi 200
Nigeria 0800 726 7864
Ghana 0800 100077
Senegal 80000-0077
Ivory Coast 8000-0077
Cameroon 67095 0077

South Africa

South Africa 0860 726 7864
Mozambique 847267864
Zambia 0211 350 370 / 3434
Namibia 08 197 267 864
Angola 917 267 864
Mauritius 800 2550
Reunion 02625088 80
Zimbabwe 0808 0204

* For any printer related enquiries please visit the HP website .

Face-to-face support

Service Location

Search the nearest Samsung Service Centres in your area

Contact Us