Galaxy A16 5G

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We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! ^SK at Samsung Support

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We are over the moon to see you are loving your A16! It is great to read that you were able to transfer your data successfully! Thanks to the incredible 6.7" FHD+ Super AMOLED display, 5,000 mAh battery and incredible 50MP camera, you will be blown away for years to come! ^LB at Samsung Support

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Thank you for taking the time to review the Galaxy A16. We pride ourselves on creating devices that exceed our customers expectations, and we're disheartened to see this has not been the case for you on this occasion. We'd love to look into the unresponsive issue you mentioned. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support

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While it's great to see how much you are loving the awesome battery, camera, and display on your A16 5G, we're sorry to see that your data transfer has impacted your enjoyment of your phone. While it's good that you have found a resolution for this, we understand that it isn't ideal. Regarding sharing stories in the Gallery app, you can do this either by saving it as a video or sharing the story content. Please check out the following link from our US colleagues, specifically the 'Download or share your story' section: https://www.samsung.com/us/support/answer/ANS10004859/ To see if there are any other options for your data transfer, or if you need any further advice, please reach out to our Support Teams. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ You have a wonderful phone, and we're here to ensure that you can thoroughly enjoy it. ^SK at Samsung Support

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Thank you for sharing your thoughts on the Galaxy A16! We’re delighted to hear that it fits your needs and provides a seamless experience for calls, messaging, emails, music playback, and capturing reference images. It’s great to know that the storage capacity is more than sufficient for your usage, ensuring you have plenty of room for your essential files and apps. We understand that device size is an important factor when choosing a smartphone. Your feedback regarding dimensions is valuable, and we appreciate your insight on finding the perfect balance between functionality and portability. At Samsung, we strive to create smartphones that cater to a variety of lifestyles, and we’re pleased that the Galaxy A16 aligns with your requirements. If you have any further suggestions, we’d love to hear them! ^CH at Samsung Support

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While it's great to see that you are enjoying the camera and display on your A16 5G, we're disappointed that you are having issues with latency and the battery. With the powerful Octa-Core processor running this device, it is capable of operating at great speed. Please take a look at troubleshooting steps that will address the latency here: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ With the 5000 mAh battery in this phone, we certainly wouldn’t expect you to have any issues with battery life. During the initial usage period, the battery life will be lower than usual, due to the optimisation process. Please check out the following link to find out more about your device's battery: https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-the-battery-of-my-new-phone-seems-to-be-draining-faster/ If these issues persist, please reach out to our Support Teams, who will be happy to help. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ You have a great phone, and we're here to help make sure that you can thoroughly enjoy it. ^SK at Samsung Support

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While it's great to see that you are enjoying the sleek design of the A16 5G, along with the familiarity it brings, it's a shame that you are experiencing latency and freezing. With the Octa-Core processor running this device, it is capable of running at great speed. Please take a look at troubleshooting steps that will address the latency here: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ Please also check out the following guide which runs you through what to do when your phone freezes: https://www.samsung.com/uk/support/mobile-devices/my-galaxy-smartphone-has-frozen-how-do-i-restart-it/ If this issue persists, please reach out to our Support Teams, who will be happy to help. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ You have a great phone, and we're here to help make sure that you can thoroughly enjoy it. ^SK at Samsung Support

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Thank you for your feedback, although we do regret seeing that you are not getting the performance levels that you were hoping for with your A16. We recommend speaking to our Customer Support team so that they can look into the issues with apps running slow that you have described and look into all available solutions. You can find details for the different ways to contact them, plus their opening times, by following this link: https://spr.ly/6423vRrnd ^DB at Samsung Support

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We're disappointed that you are having issues with latency on your A16 5G, Paul. With the powerful Octa-Core processor running this device, it is capable of operating at great speed. Please take a look at troubleshooting steps that will address the latency here: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ If this issue persists, please reach out to our Support Teams, who will be happy to help. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ You have a great phone, and we're here to help make sure that you can thoroughly enjoy it. ^SK at Samsung Support

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We're happy to see that you're a long time fan of our range, and that you're getting nearly everything that you needed from your A16. It fits comfortably in your hand but still gifts you with an impressive screen that is both ultra-responsive and vibrant. The user-interface has been designed to make searching through it easy and instinctive. We want it to be available to you at all times, which is why we've packed it with an intelligent battery that adapts itself to your usage. It's fantastic to know that you're loving the camera as much as you are, and getting the best photos and videos. If you do have some concerns with the connection then our Customer Support team would be happy to look into this with you. You can find details for the different ways to contact them, plus their opening times, by following this link: https://bit.ly/HelpandContact ^DB at Samsung Support

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We regret seeing that you're not a fan of your A16, but we do appreciate your feedback. The buttons were positioned to the same side due to feedback from our customers to do so, and the user-interface was designed to make navigating the phone easy. We are happy to take on board your feedback regarding the predictive text and ringtones, but unfortunately we have no control over the content of Google news. ^DB at Samsung Support

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Thank you for taking time to review your A16. We are glad to see that Smart Switch enabled you to transfer all your data smoothly! Certain features may not be compatible with our apps, however, we appreciate your feedback regarding the points you have mentioned, and we will take this on board to help improve our products. ^LB at Samsung Support

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Thank you for sharing your experience with the awesome Galaxy A16, Westy! It’s great to hear that you’re enjoying the superb performance, vibrant display and wide range of personalisation options on this brilliant smartphone. We also love the photo you shared of your healthy breakfast; it’s a great example of how capable and versatile the camera can be for capturing everyday moments. We appreciate the recommendation and hope you continue to enjoy discovering everything your Galaxy A16 has to offer! ^CL at Samsung Support

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Thank you for taking the time to review the Galaxy A16, Fran. We take pride in creating devices that exceed our customers expectations, and we regret to see this has not been the case for you on this occasion. We'd love to help you with your camera and app issue. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support

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Thank you so much for your wonderful review, we’re thrilled to see that your Galaxy A16 is proving to be a great upgrade, Molly! It’s fantastic to know you’re enjoying the camera and battery life, and that the security features like fingerprint and PIN login are giving you peace of mind. We designed the A16 to offer reliable performance and smart features at an accessible price, and it’s great to see it delivering on that promise for you. We’re so glad to have you with us, and we hope your new phone continues to bring you confidence and enjoyment every day! ^CH at Samsung Support

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We are sorry to see that you are not happy with your Galaxy A16 because you wished it to feature a headphone jack port, Joh. We can confirm that this port has been removed from all recent smartphones, to give more space for powerful components and an enhanced vapour chamber, as well as to make our devices thinner and lighter. As you mentioned, you can use a pair of wireless headphones with it, which give you the best freedom as well as an enhanced sound experience, or a pair of USB-C wired ones, which won't require an adapter. Still, we will make sure to take this feedback on board, so we can use it to make our future products even smarter and more useful. ^CL at Samsung Support

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We are sorry to see that you are not quite satisfied with your Galaxy A16 because you noticed it is slow when responding to tasks and delayed when switching between screens and apps, Sunny. We can certainly assist you with this, so you can enjoy the smooth performance of this phone as much and even more than its other awesome features and advantages. Please follow this link, where you can view a useful guide about how to keep your device as fast as possible for the smoothest experience when using it: How to stop phone from slowing down - https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ If you need more help with getting the most out of your Galaxy A16, please also don't hesitate to speak to our Support Teams. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support

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Thank you for the love and for sharing your superb experience with us! Your words have put a huge smile on our face! ^EW at Samsung Support

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Thanks for the great review and sharing your feedback with us! Should you ever need us, our friendly Support Team are on hand, you can find all our contact methods and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

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Thank you for taking the time to share with us this review about your experience with the Galaxy A16, Catrose. We are pleased to read that you think the display of this awesome device is brilliant, and that you are also happy with the quality and colour intensity of the pictures taken with it. Still, we also appreciate that you find it harder than expected to set up a nighttime routine, and that you also wished the battery to last longer and to see notifications for some apps without sound. Please don't hesitate to reach out to our knowledgeable and helpful Support Teams, who will be ready to share the best tips and advice about how to enjoy a great experience with this phone, perfectly tailored to your needs and preferences. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support

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We are disappointed to read that you are facing issues with your A16. With the powerful Exynos 1330 processor and 4GB of RAM, we know you can get a smooth performance on the phone, and here is a guide to help you speed up your phone: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ We are confident that this will get your phone working to fast speeds, however, if you need further assistance, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

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Thank you for taking the time to share with us this positive review about your awesome Galaxy A16, which you have upgraded to from your previous Galaxy A12. We are glad to read that you are impressed by the fantastic camera system and excellent performance of this device, and we would certainly like you to make the most of its powerful battery as much and even more than the rest. Please follow this link, where you can find a useful guide about how to keep the battery of your phone always optimised to last longer even when playing high-spec games or using 5G: How to optimise smartphone battery - https://www.samsung.com/uk/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-my-samsung-galaxy-smartphone/ We are confident that the guidance available on the link above will help you enjoy a five-star experience with this brilliant product. ^CL at Samsung Support

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We are disappointed to see you are not enjoying your A16. We have a great guide to guide you to successfully connect to hearing aids, this can be found here: https://www.samsung.com/uk/support/mobile-devices/how-to-use-hearing-aids-with-samsung-galaxy-devices/ If you have any further questions, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

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We are thrilled to read that you have decided to upgrade from your previous and still amazing Galaxy A13 to the awesome Galaxy A16, Saxon! It is wonderful to know that you are happy with its user-friendly software and large storage, as well as with its excellent performance and feature-packed camera system. As a fan of our wonderful Galaxy products, you can enjoy all the advantages of our technology, to make your life easier and smarter! ^CL at Samsung Support

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While it's great to see that you're getting the performance levels that you were from expecting with your A16, we would like to help make sure that you're getting these levels across the board, Davie. We'd recommend speaking to our Customer Support team, so that they can look into what may be causing these latency issues. You can find details for the different ways to contact them, plus their opening times, by following this link: https://bit.ly/HelpandContact ^DB at Samsung Support

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Thank you for taking time to review your A16. With the powerful Exynos 1330 processor, we know you can get the ultimate performance! Here is a guide to help speed up your phone: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ ^LB at Samsung Support

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It is great to see you are loving your A16, Roy. From the powerful Exynos 1330 processor, impressive 50MP camera and striking 6.7” FHD+ Super AMOLED display, we can see why you love it! ^LB at Samsung Support

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We are thrilled to see you are enjoying your A16! Thanks to the massive 5,000 mAh battery, you'll get hours to enjoy the epic 50MP camera and striking 6.7” FHD+ Super AMOLED display! Along with the powerful Exynos 1330 processor, you'll get the ultimate performance! ^LB at Samsung Support

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We do aim to make all our smartphones to be as adaptable as possible to match any of our customers needs, and while we can understand your comment regarding certain apps, these are automatically linked to the Android system itself, so we have no control over their inclusion or exclusion. If you would like some assistance with setting up your A16 in a way that better suits your needs then our Customer Support team would be happy to help, Pete. You can find details for the different ways to contact them, plus their opening times, by following this link: https://bit.ly/HelpandContact. While it's great to see that you're a fan of the camera and display, we'd like to help make sure that you're getting the best with every part of it. If you follow this link then you'll find some handy tips for how to optimise the battery, so that you get the most from every charge: https://bit.ly/HowToResolveBatteryDrainSamsungPhone ^DB at Samsung Support

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We are sorry to read that you are not quite happy with your Galaxy A16 when compared to your Galaxy A12 as you wished for the battery to last longer and for the device to be faster, Suzie. Please follow this link, where you can find a useful guide about how to keep the battery of your phone always optimised to last longer than ever: https://spr.ly/6422vsUzn On this other link instead, you can see a series of steps that will help you keep the phone as fast as possible for a seamless experience when using it, including when interacting with the Samsung keyboard: https://spr.ly/6423vsUzX We are confident that the guidance on the links above will allow you to enjoy your current phone as much and even more than your previous one. Still, if you need more help with making the most of it, please don't hesitate to speak to our Support Teams. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6424vsUzk ^CL at Samsung Support

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Thanks for the positive review, Azadian! ^CL at Samsung Support

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We are sorry to read that you are not quite satisfied with your Galaxy A16 because you noticed it lags when using it, Nate. Please follow this link, where you can find a useful guide about how to keep your device always optimised and as fast as possible for the best performance: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ We can also confirm that the Galaxy A16 can be used as a mobile hotspot to share its internet connection with other devices. This can be done by heading to: Settings > Connections > Mobile Hotspot and Tethering > Enable the relevant options you wish to use. We are confident that the guidance above will help you enjoy a five-star experience with this brilliant smartphone. ^CL at Samsung Support

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It's good to see that you're off to a great start with your new A16, Carol, and that you've had no issues transferring your data, or getting to grips with how to use it. If you do ever need any assistance with it, however, then our Customer Support team would always be happy to help however they can. You can find details for the different ways to contact them, plus their opening times, by following this link: https://bit.ly/HelpandContact ^DB at Samsung Support

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Thank you for sharing your feedback with us, Oscar. We are sorry to see that you are feeling disappointed with your new Galaxy A16. To ensure you are getting the best performance possible, we recommend checking out this optimisation guide: https://spr.ly/6421vXFXR To get the most time form a single charge and promote long term battery health, we have another very useful guide: https://spr.ly/6422vXFXr If you would like to discuss either of the above in more detail, please do not hesitate to contact our Technical Support Team directly, who will be happy to help! You can find all our contact methods and their operating hours here: https://spr.ly/6423vXFXT ^CR at Samsung Support

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Thanks for taking the time to leave us a great review of your Galaxy A16. We're sorry to hear that you are having issues with the devices battery and performance, this may be due to a third party app slowing the device down. Let's look into this. You can optimise the battery of the phone to make it last as long as possible by using this guide: https://www.samsung.com/uk/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-my-samsung-galaxy-smartphone You can try your phone in Safe Mode to see if a third party app is causing the device issues by following this guide: https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode If after trying this, these issues are still occurring, please get in touch, and we will be happy to help. ^KF at Samsung Support

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We are thrilled to see you are liking your A16, Phil! We have a great link which shows you how to use your phone, you can find that here: https://www.samsung.com/uk/support/mobile-devices/navigating-galaxy-smartphones/?srsltid=AfmBOor03u8Vrn5XZxC8HePK_onQIyUK_ujXHph7qXvcvU1YTzxsoGpM If you need any assistance, you can contact our Support Teams who are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

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Thanks for the great review and for sharing your feedback with us on your Galaxy A16! Should you ever need us, our friendly Support Team is on hand. You can find all our contact methods and opening hours here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support

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We are sorry to see you are not enjoying your A16. We would love for you to fall in love with your phone, as we know this can provide a stunning experience! We'd recommend contacting our Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

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We are over the moon to see you are loving your A16! Thanks to the incredible 50MP camera and the vibrant 6.7" Super AMOLED display, your pictures will be brought to life, and will wow you for years to come! Should you ever need us, our friendly Support Team are on hand, you can find all our contact methods and opening hours here: https://spr.ly/6428vIroE ^LB at Samsung Support

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Thank you for your lovely review of your A16! Thanks to the slim sleek design, you will love the look of this stellar device for years to come! In regard to your signal issue, we'd recommend contacting our Support Teams who will be on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

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We are glad to read that you think the Galaxy A16 is good all around, Den! From its top-quality design to its smooth connectivity, this device makes every day awesome! ^CL at Samsung Support

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We are pleased to see that you rated the amazing Galaxy A16 five full stars, especially thanks to its impressive camera system, long-lasting battery and brilliant picture editing tools! We also appreciate that you wished the phone to be slightly lighter, and we are confident that its powerful hardware and top-quality components will soon make up for it, as you can enjoy an awesome experience every time you use it! ^CL at Samsung Support

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We love reading that we’ve given you that five-star feeling. Keep enjoying! ^CH at Samsung Support

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We are delighted to read that you are so happy with your new and awesome Galaxy A16! It is wonderful to know that you like its comfortable and convenient design, and that you also love the way the buttons are located on the right-hand side for the most user-friendly experience. We are also pleased that your husband helped you get it all set up, and that you are impressed by the clarity of the sound with your calls and video calls, as well as by its vibrant display and fantastic camera system. Additionally, we are glad that you are making the most of its seamless performance to enjoy your favourite apps on it. We would also like to share with you this link, where you can find an easy guide about how to get the most out of the battery of your phone for the best results: https://spr.ly/6427Q0jvT The Galaxy A16 is a top-quality Samsung product, that comes with everything you need to make your life easier every day! ^CL at Samsung Support

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Thank you for taking time to review your A16! From the massive 5,000 mAh battery to the powerful Exynos 1330 processor, you'll get the ultimate performance! We appreciate your feedback regarding the features of the new update, we value you this, and this will help us improve our products and services. ^LB at Samsung Support

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Thank you for taking the time to review the Galaxy A16, Scotty. We pride ourselves on creating devices that exceed our customers expectations, and we regret to see this has not been the case for you on this occasion. We'd love to look into the performance issue you mentioned. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support

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Brilliant to see that you're enjoying the FHD+ Super AMOLED display on your A16 5G, Del! You can see everything in rich detail with this incredibly high quality screen. However, we are disappointed to see that you have encountered issues with latency and freezing on your phone. With the Octa-Core processor running this device, it is capable of running at great speed. Please take a look at the troubleshooting steps that will address the latency here: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ Please also check out the following guide which runs you through what to do when your phone freezes: https://www.samsung.com/uk/support/mobile-devices/my-galaxy-smartphone-has-frozen-how-do-i-restart-it/ If this issue persists, please reach out to our Support Teams, who will be happy to help. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ You have a great phone, and we're here to help make sure that you can thoroughly enjoy it. ^SK at Samsung Support

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We wouldn't expect you to be having these issues with your A16, so we'd like to help make sure that it's providing you with flawless service at all times. If you have not done so already we'd recommend speaking to our Customer Support team so that they can look into this with you, and go through all available solutions. You can find details for the different ways to contact them, plus their opening times, by following this link: https://bit.ly/HelpandContact ^DB at Samsung Support

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Thank you for taking the time to review the Galaxy A16, Rob. We pride ourselves on creating devices that exceed our customers expectations, and we regret to see this has not been the case for you on this occasion. We'd love to look into the Bluetooth and performance issues you mentioned. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support

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We are sad to read that you are not enjoying your A16! Thanks to the Exynos 1330 processor and incredible 6.7" FHD+ Super AMOLED display, you will be fully immersed into your viewing experience! If you have any questions on how to get the most out of your phone, please contact our Support Teams who will be on hand to help. You can find their contact details and opening hours here: https://spr.ly/6427aGcHv ^LB at Samsung Support

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We are pleased to see that you are fully happy and satisfied with the Galaxy A16, Saekaran! This awesome device is packed with incredible features to make your everyday life easier and happier! ^CL at Samsung Support

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Thanks for taking the time to review your Galaxy A16. It looks like you are visiting a malicious website, designed to scare you into clicking a malicious link. These warnings are fake and do not come from your phone's operating system or a legitimate antivirus company. Please don't click any buttons which the website is asking you to click. Instead, close down the browser completely and clear your browser's data. You can do this by going to Settings > Apps > Select your browser > Clear cache and Clear data. You may wish to run a scan on your phone, and you can find instructions for doing so on the following link: https://www.samsung.com/uk/support/mobile-devices/how-do-i-use-the-smart-manager-application-to-check-for-malware-or-viruses/ Samsung takes your security seriously, and we recommend exercising caution when browsing the web on any device. You can find further information on how to keep safe here: https://www.samsung.com/uk/support/mobile-devices/how-to-protect-your-galaxy-device-from-malware/ We hope this information is helpful for you! ^EW at Samsung Support

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Thank you for sharing your experience, we're disheartened to see that your Galaxy A16 hasn’t lived up to your expectations in some key areas. We appreciate your decision to switch to us, and it’s disappointing to know that battery performance, predictive texting, and 4G connectivity have caused frustration. These features should enhance your day-to-day use, not slow you down, and we understand how important reliability is, especially when you're working on the go. We’re glad to see the camera has impressed you, and we hope that part of the experience continues to serve you well. Your feedback on the other issues has been shared with our product and support teams, as it helps us improve future updates and devices. If you haven’t already, we recommend checking for the latest software updates and adjusting battery settings in the Device Care section, which may help optimise performance. Our Samsung Support team is also available to assist with troubleshooting and connectivity tips. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support