I'm having difficulty connecting to or using Android Auto

I'm having difficulty connecting to or using Android Auto

Android Auto allows you to take control of your car's display, placing all the information you need in front of you. Android Auto can be used to interact with a wide range of apps, whether you need navigation assistance, to make or receive phone calls or to listen to music, podcasts or audiobooks. Google Assistant is also supported, meaning that you never have to take your hands off the wheel.


Android Auto only works with certain devices, vehicles and USB cables. If you're having difficulty connecting to Android Auto, try checking your phone, car and cable to troubleshoot the issue.

Check your phoneClick to Expand


  • If your phone isn't charging when connected to your car via a USB cable, check that there is no dust or debris in the USB port as this can prevent data transfer.



  • Your phone connection must allow data transfers for Android Auto to function. When your device is connected via a USB cable, swipe down from the top of the screen and tap the notification from the Android system. Select the option that allows for file transfer.
Check your carClick to Expand
  • Not all cars are compatible for use with Android Auto. Android Auto was released in 2016 and only functions on vehicles and aftermarket receivers produced after this. See the full list of compatible vehicles.


  • Make sure that Android Auto is switched on in your vehicle's settings. Consult your vehicle's manual or contact the manufacturer if you need further assistance with this.


  • On some vehicles, Android Auto support was added in an update. If your car is listed as a supported model but Android Auto isn't working, try updating your infotainment system or visit your local dealer. Consult your vehicle's manual or contact the manufacturer if you need further assistance with this.
Check your cableClick to Expand
  • While most USB cables look similar, there can be huge differences in terms of their quality and charging speeds. Android Auto requires a high quality USB cable that is capable of supporting data transfers. If possible, use the original cable that came with your device.


  • The USB cable should be under 1.8m in length.
How to set up Android AutoClick to Expand

When setting up Android Auto for the first time it is recommended to have a strong and fast Wi-Fi connection. Even if you intend to use Android Auto wirelessly, it must be initially connected with a USB cable.


Before setting up Android Auto, make sure that your car is parked in a safe place and that you have adequate time to complete the set up.

1 Download the Android Auto app from the Play Store
2 Turn on your car's electrics, or put your car into park
3 Unlock your phone
4 Connect your phone to your car with a USB cable

Please note: Android Auto should open automatically when connected to a supported vehicle

5 If prompted, update or download the apps required for Android Auto
6 Accept the Safety Notice and Terms & Conditions
7 Android Auto requires permission to access your phone. Accept all permission requests
8 Select Android Auto on your display and follow the instructions
Which countries support Android Auto?Click to Expand

Unfortunately Android Auto is not yet supported worldwide. If your country is not listed below, you will be unable to use Android Auto at this time.


  • Argentina
  • Australia
  • Austria
  • Bolivia
  • Brazil
  • Canada
  • Chile
  • Colombia
  • Costa Rica
  • Dominican Republic
  • Ecuador
  • Germany
  • Guatemala
  • France
  • India
  • Ireland
  • Italy
  • Japan
  • Mexico
  • New Zealand
  • Panama
  • Paraguay
  • Peru
  • Philippines
  • Puerto Rico
  • Russia
  • Singaore
  • South Africa
  • South Korea
  • Spain
  • Switzerland
  • Taiwan
  • United Kingdom
  • United States
  • Uruguay
  • Venezuela

If you have tried all of the suggestions above and are still having difficulty connecting, try reporting the issue to your car manufacturer. They may be aware of any existing issues and may be able to assist you further.

If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.


This allows us to take a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.

Thank you. Glad we were able to help. Your feedback helps us provide better support

Not finding what you're looking for? We're here to help.


There are a number of different ways of contacting us via Live Chat, Email, Twitter, Facebook Messenger and more.



Speak to one of our dedicated team of experts.


Need a repair?

Whether your product is in warranty or out of warranty, we're here to help.



Contact Us