How do I manage my apps?

Your device allows you to download and uninstall apps, which can be managed either through Galaxy Apps or the Play Store on your device. Some apps may have already been pre-loaded on to your device.

Please note: You will need to set up a Google account before you can download or uninstall apps using the Play Store, or a Samsung account when downloading apps from Galaxy Apps. While the steps will be the same on each device, your icons and screen may differ slightly from the illustrations below depending on your deice, operating system and theme.

Only install known and trusted apps

 

For security reasons, we recommend that you download apps from a secure and trusted app store like Galaxy Apps or the Play Store on your Samsung device. Your Samsung device does not allow automatic download of apps from unknown sources. If you download an app that is from an unknown source, you will be prompted to allow unknown apps to be installed in your settings. If you do download an app from a third party site, ensure that it is only from a reputable and secure source.


App minimum requirements and specifications

 

Different apps have different minimum requirements to run. Bigger and more complex apps will usually need a higher level of operating system in order to run effectively.


If you have an older device, you will not be able to install apps that need a later operating system or other minimum specifications to work. If you try to install an app that requires a higher operating system than your device, you may not be able to install it or the app may not work effectively if you can.Note that larger developers may offer a 'lite' version of the app for older or lower-storage devices.


Other apps may require that you have a SIM-card installed e.g. Whatsapp.

Download appsClick to Expand
Video Alternative Text

To download an application to your device, you will need to:

1 From the home screen, choose Apps or swipe up to access your apps
Tap apps, or swipe up to access your apps.
2 Tap Play Store
Tap Play Store
3 Enter the name of the application you want to download, then select it from the pop-up auto-suggest list
Enter the name of the application, then select it from the pop-up auto-suggest
4 Tap the app you wish to download, if you don't see this screen, skip to step 5
Tap the app you wish to download. If you don't see this screen, skip to step 5
5 Tap Install
Tap Install
6 Agree to the access permissions by tapping Accept. If you don't see this screen, skip to step 7.
Tap Accept
7 Tap Open once the app has installed

If you are no longer in the Play Store, you can also open the app by tapping on the notification or by finding it by tapping apps from your home screen.

Tap Open once the app has installed.
To move an app to the home screenClick to Expand

PLEASE NOTE: that the images given below may differ depending on your device, operating system and theme being used. For this example, we have used the gallery application.


To move an app on your device, you will need to:

1 From the home screen, choose Apps or swipe up to access your apps
Tap apps, or swipe up to access your apps.
2 Press and hold the app you wish to move
Press and hold the app you wish to move
3 Tap Add to home or Add shortcut to home page

If you want to rearrange your apps, simply press and hold the app then drag it to your preferred location. 

Tap Add to home or Add shortcut to home page
To move an app to the Secure FolderClick to Expand

PLEASE NOTE: that you will need to set up and create the secure folder before you can use it.


The Secure Folder is currently available on devices running on Android Nougat 7.0 and above. More information on how to move an app to the secure folder can be found here.

Adding apps to foldersClick to Expand

To add an app to a folder, you will to:

1 From the home screen, choose Apps or swipe up to access your apps
Tap apps, or swipe up to access your apps.
2 Tap and hold an app, then drag it over another app
Tap and hold an app, then drag it over another app
3 Enter the desired name of the new folder, than tap Done
Enter the desired name of the folder, than tap done
4 The folder has now been created
5 To add more apps to your folder, tap Add apps
Tap add apps
6 Scroll down to the app you want to add to the folder
Select the app you want to add to the folder
7 Tap Add
Tap add
8 Your app has now been added to your folder

Depending on your device, you may need to tap outside the box to save your changes.

your app has now been added to the folder
To move an app to an SD cardClick to Expand

PLEASE NOTE: Most apps are developed to be run from internal storage and not from SD cards. Some developers still allow apps to be moved to an SD card, but this can result in usability issues. TIP: if you are trying to save storage space, try setting your photos and videos to save to the SD card first (or to automatically back up via Wi-Fi) before attempting to move apps.


To move an app to external storage:

1 From the home screen, choose Apps or swipe up to access your apps
Tap apps, or swipe up to access your apps.
2 Tap Settings
Tap settings
3 Tap Applications, Application manager or Apps
Tap apps, or swipe up to access your apps.
4 Select the app you want to move to the SD card. Some devices may need to select the Download tab before selecting the app
Moving an app to an SD card
5 Tap Storage. If you don't see this step, skip to step 7.
Tap Storage
6 Tap Change

PLEASE NOTE: that if the change option is greyed out or not available, then this app is not able to be moved.

Tap Change
7 Tap SD card
Tap SD card, move or move to SD card
8 Tap Move or Move to SD card
Tap Move or Move SD card
Updating appsClick to Expand

PLEASE NOTE: that it's a good idea to make sure you keep your apps updated. Developers frequently release updates to improve app performance, fix bugs or provide new features.

Video Alternative Text

To update your apps, you will need to:

1 From the home screen, choose Apps or swipe up to access your apps
Tap apps, or swipe up to access your apps.
2 Tap Play Store
Tap Play Store
3 Tap Menu
Tap Menu
4 Tap My apps & games
Tap My apps & games
5 All apps that need updating will appear at the top of this list

To update all the apps, tap Update all

To update individual apps, tap Update

Tao update or update all
Setting up Auto-update for appsClick to Expand

There are three options available to you when wanting to automatically update your applications: 

 

●    Do not auto-update apps

●    Auto-update apps at anytime. Data charges may apply

●    Auto-update apps over Wi-Fi only

 

To enable auto-updates, you will need to:

1 From the home screen, choose Apps or swipe up to access your apps
Tap apps, or swipe up to access your apps.
2 Tap Play Store
Tap Play Store
3 Tap menu
Tap Menu
4 Tap Settings, you may need to scroll down for this
Tap settings
5 Tap Auto-update apps
Tap auto update apps
6 Tap your preferred option, then tap Done

PLEASE NOTE: that data charges may apply if Over any network has been selected.


Tap your preferred option, then tap Done
Uninstall appsClick to Expand

PLEASE NOTE: that some apps cannot be uninstalled. For most of these, you will see an option to 'Disable' instead of uninstall. Take care when disabling apps. Some may be needed for the running of basic functions on your device. For example, if you disable the Play Store, you will no longer be able to download or update apps from the Play Store.

To uninstall an app from your device, you will need to:

1 From the home screen, choose Apps or swipe up to access your apps
Tap apps, or swipe up to access your apps.
2 Tap Play Store
Tap Play Store
3 Tap menu
Tap Menu
4 Tap My apps & games
Tap My apps & games
5 Tap Installed
Tap Installed
6 Tap the app you wish to uninstall
Tap the app you want to remove
7 Tap Uninstall
Tap Uninstall
8 Tap OK to confirm
Tap Ok to confirm
Using the Task Manager and Recent Application featureClick to Expand

PLEASE NOTE: that the Task Manager feature is available on older devices and may not be available on newer devices or operating systems.


Recent applications lets you quickly return to recently used apps. When you exit an app by pressing Home, the application is saved in its current state and will remain active in the background. When you touch Back, the application will close in its current state. Pressing either key will add the application to the list.

1 From the home screen, choose the windows icon, or the back icon
Tap the window icon or the back icon
2 Tap the app you want to close or tap close all. Some devices may need to tap and hold the application before choosing Remove from list.

Depending on your device, the last app used can be displayed first or at the bottom of the last. You can touch and swipe any app's to the left or right to dismiss it from the list.

Tap Close all or Remove from list

The Task manager is a simple application that offers quick memory management. You can view and exit applications running on your device. You can uninstall applications you have downloaded. You can even free up system resources and view the amount of free space available on your device. From the Recent applications screen, touch Task manager.

Tap the task manager icon
App notificationsClick to Expand

PLEASE NOTE: the way app notifications work on your device will depend on your operating system..


Video Alternative Text
Launching two apps at the same timeClick to Expand

PLEASE NOTE: that only apps that follow the Multi-Window format for Android Nougat and above can be used as part of an app pair for Galaxy Edge devices. You can also use the same app (e.g. Samsung Internet + Samsung Internet) to open to browser windows.


If you regularly use two apps at the same time, you can use the Apps edge panel to launch them together so that they show in a split screen view.

1 Use your finger to slide along the screen horizontally to bring up the Edge panel handle
Use your finger to slide along the screen horizontally to bring up the Edge panel handle
2 Ensure you are on the Apps Edge, then choose the + icon
Ensure you are on the Apps Edge, then choose the + icon
3 Choose CREATE APP PAIR
Choose create app pair
4 Choose two apps from the list
Choose create app pair
5 Choose Done
Choose Done
6 You will now see an icon combining the two apps on the Apps Edge
You will now see an icon combining the two apps on the Apps Edge
App settings and permissionsClick to Expand

This function is available on the Android 7.0 Nougat operating system and up.

Video Alternative Text
1 From the home screen, choose Apps or swipe up to access your apps
Tap apps, or swipe up to access your apps.
2 Tap Settings
Tap settings
3 Tap Applications, Application manager or Apps
Tap apps, or swipe up to access your apps.
4 Tap more or menu, this may appear as three dots
Tap more or menu
5 Tap Special access
Tap Special access
6 Choose which access you would like for each application
Choose which access you would like for each application

If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.


This allows us to a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.


Thank you. Glad we were able to help. Your feedback helps us provide better support

Not finding what you're looking for? We're here to help.

Online

Twitter

Tweet us | 9am - 9pm, 7 days a week

Facebook Messenger

We are here to chat | 9am - 9pm, 7 days a week

Live Chat

Smartphone support | 24 hours, 7 days a week
All product support | 8am - 10pm, 7 days a week
SmartThings | 9am - 5:30pm, Mon - Fri

Email

We'll respond within 24 hours of your request

Email Samsung Shop

For new and existing orders

Order Status & Tracking

Login to get an update on your Samsung Shop order

SmartThings Support

Help with Hubs, Kits, Sensor and Outlets

Track my repair

Check the status of your repair with Samsung

Call

0333 000 0333General Support

Smartphone support | 24 hours, 7 days a week
All product support | 8am - 10pm, 7 days a week

0330 726 2677B2B Support

For business support
8am - 6pm, Mon - Fri

0330 726 7467Samsung Shop

For new and existing orders:
8am - 10pm, 7 days a week

For Business Shop related enquiries:
8am - 6pm, Mon - Fri

support@samsunguk.zendesk.com

Calls to 0330 numbers cost no more than calls to geographic numbers (01 or 02).
Calls from landlines and mobiles are included in free call packages.
Call charges are subject to change and this information is provided as a reference only.
Calls maybe recorded for training and quality purposes.
For information on how we collect and use your details, please refer to our Privacy policy.

* For any printer related enquiries please visit the HP website.

Contact Us