How do I manage notifications on my device?

PLEASE NOTE: that the options may differ depending on your device and operating system.

You can manage most of your app notifications by going into Settings and then selecting Notifications. This will allow you to block notifications by app, show badges (the number at the top right of the app icon), or customise your notifications for each app.  

 

If you have a notification on your screen, you can also press and hold it to see the notification options or tap Notification Settings underneath to go straight to the relevant settings.

 

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Turn app notifications on or offClick to Expand

PLEASE NOTE: that if your phone is turned to silent or vibrate only for notifications, your notifications will not make a sound. The quickest way to check this, is to hold the Volume up or Volume down button on the side of your phone, then press the downward arrow on the top right corner to see all options. Move the slider for notifications left or right to change the setting.

 To turn all notifications on or off, go to:

Settings > Notifications > Use the All apps or App icon badge toggle to turn the notifications on or off

 

Alternatively, if you want to turn notifications for a particular app on or off, turn the toggle off to All apps, and select the toggle next to the specific app you want to see notifications for, on or off.

 

How do I manage notifications on my device
Change what notifications can be seen on the lock screenClick to Expand

You can change what notifications appear on your lock screen. This can show just the notification icon or part of the message, depending on your privacy preferences.

 

You can find these settings at Settings > Lock screen > Notifications

 

The toggle right at the top turns notifications on or off on your lock screen. You can also choose Hide content or show only the icon by tapping Notification icons only.

 

If you wish to customise these settings just for that app,  go to Settings > Lock screen > Notifications > Show notifications from (you may need to scroll down to see this) > toggle the icon next to the relevant app to turn it on or off. 

lockscreen notifications
Customise notifications for a particular appClick to Expand

You can turn notifications on or off for a particular app  (Settings > Notifications > turn the toggle on or off for that app), but you can also customise how those notifications show for that app.

 

The notification options for the app will depend on the app itself.  For example, a messaging app will offer you different notification options to a gaming app.

 

You can find the customisation options for a particular app by going to: Settings > Notifications > Advanced (top right corner) > tap the app you wish to customise.  

 

The options you will see will depend on the app itself. In the example for Messages below, you will be able to customise new message sounds or notifications by clicking on the relevant option to see more options, but can also tap More settings in app to go to the app settings directly within that app.  

advanced options
I can't see my notificationsClick to Expand

If you aren't receiving notifications, try each of the below options in turn to try solve the issue. 

1 Check that you have notifications turned on by going to Settings > Notifications > toggle All Apps or App icon badges on
2 Are your apps sleeping? To save battery power, some apps can be put to sleep in the background. They may not be able to receive updates or send you notifications.
Check your sleeping apps by going to Settings > Device Maintenance > Battery > Always sleeping apps (You may need to scroll down a little to see this)
3 Check for software updates. You can do this by going to Settings > Software update
4 Turn it off and on again. We know it's the old IT standby but restarting your device clears out temporary files and can often solve the problem.
5 Have you recently had a software update? The notifications options have changed with each iteration of Android, and may be different to what you're used to. Check Settings > Notifications to check your current settings and customise them to suit you.

If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.

 

This allows us to a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.

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