How do I manage notifications on my device?

PLEASE NOTE: that the options may differ depending on your device and operating system.

You can manage most of your app notifications by going into Settings and then selecting Notifications. This will allow you to block notifications by app, show badges (the number at the top right of the app icon), or customise your notifications for each app.  


If you have a notification on your screen, you can also press and hold it to see the notification options or tap Notification Settings underneath to go straight to the relevant settings.


Video Alternative Text

Turn app notifications on or offClick to Expand

PLEASE NOTE: that if your phone is turned to silent or vibrate only for notifications, your notifications will not make a sound. The quickest way to check this, is to hold the Volume up or Volume down button on the side of your phone, then press the downward arrow on the top right corner to see all options. Move the slider for notifications left or right to change the setting.

 To turn all notifications on or off, go to: Settings > Notifications > Tap the All apps or App icon badges switch to turn the notifications on or off.


Alternatively, if you want to turn notifications for a particular app on or off, turn the toggle off to All apps, and select the toggle next to the specific app you want to see notifications for, on or off.


How do I manage notifications on my device
Change what notifications can be seen on the lock screenClick to Expand

You can change what notifications appear on your lock screen. This can show just the notification icon or part of the message, depending on your privacy preferences.


You can find these settings at Settings > Lock screen > Notifications


The toggle right at the top turns notifications on or off on your lock screen. You can also choose Hide content or show only the icon by tapping Notification icons only.


If you wish to customise these settings just for that app,  go to Settings > Lock screen > Notifications > Show notifications from (you may need to scroll down to see this) > toggle the icon next to the relevant app to turn it on or off. 

lockscreen notifications
Customise notifications for a particular appClick to Expand

You can turn notifications on or off for a particular app  (Settings > Notifications > turn the toggle on or off for that app), but you can also customise how those notifications show for that app.


The notification options for the app will depend on the app itself.  For example, a messaging app will offer you different notification options to a gaming app.


You can find the customisation options for a particular app by going to: Settings > Notifications > Advanced (top right corner) > tap the app you wish to customise.  


The options you will see will depend on the app itself. In the example for Messages below, you will be able to customise new message sounds or notifications by clicking on the relevant option to see more options, but can also tap More settings in app to go to the app settings directly within that app.  

advanced options
I can't see my notificationsClick to Expand

If you aren't receiving notifications, try each of the below options in turn to try solve the issue. 

1 Check that you have notifications turned on by going to Settings > Notifications > toggle All Apps or App icon badges
2 Are your apps sleeping? To save battery power, some apps can be put to sleep in the background. They may not be able to receive updates or send you notifications.

Check your sleeping apps by going to Settings > Device Maintenance or Device care > Battery > Always sleeping apps. If you can't see the always sleeping apps option, tap the options icon, it will appear as three dots in the top right
3 Check for software updates. You can do this by going to Settings > Software update
4 Turn it off and on again. Restarting your device clears out temporary files and can often solve the problem
5 Have you recently had a software update? The notifications options have changed with each iteration of Android, and may be different to what you're used to. Check Settings > Notifications to check your current settings and customise them to suit you.

If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.


This allows us to a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.

Thank you. Glad we were able to help. Your feedback helps us provide better support

Not finding what you're looking for? We're here to help.



Tweet us | 9am - 9pm, 7 days a week

Facebook Messenger

We are here to chat | 9am - 9pm, 7 days a week

Live Chat

Smartphone support | 24 hours, 7 days a week
All product support | 8am - 10pm, 7 days a week
SmartThings | 9am - 5:30pm, Mon - Fri


We'll respond within 24 hours of your request

Email Samsung Shop

For new and existing orders

Order Status & Tracking

Login to get an update on your Samsung Shop order

SmartThings Support

Help with Hubs, Kits, Sensor and Outlets

Track my repair

Check the status of your repair with Samsung


0333 000 0333General Support

Smartphone support | 24 hours, 7 days a week
All product support | 8am - 10pm, 7 days a week

0330 726 2677B2B Support

For business support
8am - 6pm, Mon - Fri

0330 726 7467Samsung Shop

For new and existing orders:
8am - 10pm, 7 days a week

Samsung Shop support closed on 20th October 2019

For Business Shop related enquiries:
8am - 6pm, Mon - Fri

Calls to 0330 numbers cost no more than calls to geographic numbers (01 or 02).
Calls from landlines and mobiles are included in free call packages.
Call charges are subject to change and this information is provided as a reference only.
Calls maybe recorded for training and quality purposes.
For information on how we collect and use your details, please refer to our Privacy policy.

* For any printer related enquiries please visit the HP website.

Contact Us