Why are some Android apps crashing

Following a recent Google update to the Android System WebView application, Samsung have received reports that a number of Android apps crash when they were opened. This has been resolved by Google in the latest application update for Google Chrome, Android System WebView and Android System WebView Beta.

The easiest way to resolve this, is to update all applications in the Play Store. Alternatively, you can update the impacted applications individually – Google Chrome, Android System WebView and Android System WebView Beta. 

How to update all apps in the Play Store
1 Open the Play Store app
2 Tap the menu icon
3 Tap My apps & games
4 Tap Updates
5 Tap Update All
6 Restart your phone

How to Update Google Chrome, Android System Webview and Android System Webview Beta individually
1 Open the Play Store app
2 Tap the search bar and search for Google Chrome
3 Tap Google Chrome: Fast and Secure by Google LLC
4 Tap Update
5 Repeat steps 2-4 for Android System WebView by Google LLC and Android System WebView Beta by Google LLC
6 Once these apps have been updated, restart your phone

If you do not see the option to update in the app store, tap the more options icon, it will appear as three dots in the top right corner, and activate Enable auto-update.

Once you have completed these steps, please restart your device.

With older smartphones, these steps may not work. If this is the case, please try the following:

1 Open the Play Store app
2 Search for Android System Webview
3 Select Android System Webview in the Play Store and tap Update. If there is no way for you to update the app, this means the app has been disabled, and you will have to complete these steps:

a.      Open Settings

b.      Tap Apps

c.       Tap Chrome

d.      Tap Disable

e.      Open the Play Store and repeat steps 2 and 3. You should now be able to update the Android System Webview app.

f.        Once it has been updated, open Settings

g.      Tap Apps

h.      Search for Chrome

i.        Tap Enable

4 Open the Play Store app
5 Search for Chrome
6 Select the app in the Play Store and tap Update. If the option to update does not appear, you already have the latest version
7 Restart your smartphone
Play Store is stuck searching for updates or not finding any updates. How do I resolve this?
1 Open the Settings app
2 Tap Apps
3 Tap Google Play Store
4 Tap Storage
5 Tap Clear data and Clear cache
6 Tap the back icon
7 Tap Force Stop to shut down this app. This won't affect any information on the device. Tap Force stop on the prompt to confirm
8 Open the Play Store again
9 Follow the steps above to update your applications

If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.

This allows us to take a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.

 

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