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Bespoke AI Front-Load Washing Machine Series 8 AI Energy 11KG ‎ ‎

Black 11 kg
WW11DB8B95GBU1

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Dimensions

  • Width

    600 mm

  • Height

    850 mm

  • Depth

    600 mm

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Bespoke AI Front-Load Washing Machine Series 8 AI Energy 11KG ‎ ‎
Black 11 kg

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Features

Lovely bubbly

AI Ecobubble™

ecobubble™ technology is one of our brilliantly useful features designed to make laundry less of a chore. Mixing air, water and detergent it cleverly creates bubbles that wash your clothes at cooler temperatures, helping you to bring down your energy bills.

Bubbles are formed through the bubble holes within the washing machine’s drum. There are three type of textile. The enhanced bubble generation for each load* is formed in different amounts depending on the type of textile. AI Ecobubble™ helps up to 70% energy saving***, up to 24% better soil removal** and up to 45.5% better fabric care****. Bubbles are formed through the bubble holes within the washing machine’s drum. There are three type of textile. The enhanced bubble generation for each load* is formed in different amounts depending on the type of textile. AI Ecobubble™ helps up to 70% energy saving***, up to 24% better soil removal** and up to 45.5% better fabric care****.

Wash for less

A -40% Extra Energy Efficiency

Wash clothes using less energy. The Samsung washing machine is highly energy efficient and even exceeds the minimum energy efficiency requirements for the Class A rating by up to 40%*. Advanced technologies enhance the washing performance and reduce the wash time, which reduces its energy use.

* Based on Samsung internal testing. The WW8400D series 11kg models are 40% more efficient than required to achieve the Class A energy efficiency rating under Regulation (EU) No 2019/2014. Results may vary depending on the usage environment.

Smart energy savings

SmartThings Energy

Monitor and reduce your washing machine's energy use with SmartThings AI Energy mode*. For cycles using AI Energy mode you can reduce energy use by up to 70%**

AI ​​Energy Mode is activated by checking the mode button to 'On' and selecting the device you want to run on Smartphone. The cycle is complete with AI Energy Mode which saves 397 Wh (70%) of energy. ※Image shown are for illustration purpose. Results may vary depending on the actual usage conditions. AI ​​Energy Mode is activated by checking the mode button to 'On' and selecting the device you want to run on Smartphone. The cycle is complete with AI Energy Mode which saves 397 Wh (70%) of energy. ※Image shown are for illustration purpose. Results may vary depending on the actual usage conditions.
* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required. ** Based on internal testing on the WW11BB944AGB model on a Cotton 40 degrees wash with the AI Energy Mode turned on compared to not using AI Energy Mode.

Performance

A weight off your mind

AI Wash

Take the guesswork out of the perfect wash. Four sensors weigh your wash load and check the level of soiling to adjust the water, amount of detergent dispensed, rinse time and spin speed* for great results and minimal wear and tear with every wash.

*AI Wash cycle available on Series 6+ & Series 8.

Spotless in 39min

Super Speed

Bottomless laundry basket? Take the load off and power through your wash in just 39 minutes. Spend less time washing and more time wearing.

Go cleaner with the power of steam

Less Microfiber Cycle

When it comes to deep down cleaning, not all washing machines are up to the job. So it’s good to know that Hygiene Steam on your Samsung washing machine banishes the things you can see and those you can’t – bacteria, pollen, dust mites and more. The steam is released upwards to make sure every last item gets a deep and even clean. The results? 99.9% of bacteria are obliterated and allergens inactivated*. No pre-soaking, no hassle, no worries.

*Testing done by Intertek on Staphylococcus aureus and Escherichia coli and Dermatophagoides farinae Hughes, on 100% cotton, 3kg load, with standard powder detergent. Individual results may vary.

Same space outside, loads more inside

BESPOKE design with SpaceMax™

Thanks to a complete interior redesign, our washing machine now holds a large drum boasting a whopping 11kg capacity while the outside dimensions stays the same.

Stain solver.

Bubble Soak

Meal time mess or grass stains? Whether it's cotton, synthetics or baby clothes, add a 30-minute bubble soak to your wash. Then let our unique ecobubble™ technology go deep into the fabrics to loosen stubborn stains. You'll love how brilliant it gets your whites.

Convenience

The perfect dose

Auto Dose

No more guessing how much detergent to use in your washing machine. Auto Dose knows just the right amount for every load

*Based on the average of 4 loads per week / 5kg load / normal soil level.

Loads Smarter

SmartThings

Look after your clothes the smart way with the SmartThings app*. Receive helpful notifications, recommended cleaning cycles, remote engineer assistance and monitor your energy usage.

*Requires SmartThings App available on Android and iOS devices. An internet connection is required.

Do the SmartThings at Home

Loads Smarter

Wi-Fi Embedded

Get a smarter washing experience with an intelligent, easy-to-use control panel that remembers your laundry habits and suggests your favourite cycles. While the SmartThings app* lets you schedule your wash from anywhere.

*Available on Android and iOS. An internet connection is required.

Every cycle sorted

Laundry Recipe

Is it a delicate, a dark, or both? It's tricky knowing the right wash for every load these days. But not when you have our handy Laundry Recipe* app taking care of it all. It recommends the best wash cycle based on the garment, colour and how dirty it is. All you need to do is select the ideal setting from your smartphone.

*Requires SmartThings App available on Android and iOS devices. An internet connection is required

SmartThings Energy

Efficient energy use. Smart savings.

Monitor your washing machine's energy use in real time and change settings from your smartphone with SmartThings AI Energy mode*. Check your daily, weekly and monthly energy consumption to take control. If you choose a cycle using AI Energy mode, you can reduce energy use by up to 70%**.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required. ** Based on internal testing on the WW11BB944AGB model on a Cotton 40 degrees wash with the AI Energy Mode turned on compared to not using AI Energy Mode.

SmartThings Home care

Smart maintenance. Easy upkeep.

Our Washing Machines and Tumble Dryers are packed with innovations that are made to last. But for added peace of mind, there's Smart Check on the Samsung SmartThings app*. If an error pops up, it helps you work out any issues using your phone. So you can take care of the troubleshooting yourself, without paying for an engineer.

*Available on Android and iOS. An internet connection is required.

Hygiene

Go cleaner with the power of steam

Hygiene Steam

When it comes to deep down cleaning, not all washing machines are up to the job. So it’s good to know that Hygiene Steam on your Samsung washing machine banishes the things you can see and those you can’t – bacteria, pollen, dust mites and more. The steam is released upwards to make sure every last item gets a deep and even clean. The results? 99.9% of bacteria are obliterated and allergens inactivated*. No pre-soaking, no hassle, no worries.

*Testing done by Intertek on Staphylococcus aureus and Escherichia coli and Dermatophagoides farinae Hughes, on 100% cotton, 3kg load, with standard powder detergent. Individual results may vary.

Clean machine, spotless clothes

Drum Clean+

Clean clothes start with a clean washing machine. Drum Clean+ removes 99.9% of odour-causing bacteria* from the drum and helps get rid of dirt from the door rubber seal, without using any detergents. And after 40 cycles the machine reminds you to run it, so you’ll get the most out of every single wash.

Clean clothes start with a clean washing machine. Drum Clean+ removes 99.9% of odour-causing bacteria* from the drum and helps get rid of dirt from the door rubber seal, without using any detergents. And after 40 cycles the machine reminds you to run it, so you’ll get the most out of every single wash.

Clean drawer, cleaner clothes

StayClean Drawer

Keep your detergent flowing freely through your washing machine and get cleaner clothes with the StayClean Drawer. Targeted jets of water rinse away build-up in the drawer so you don’t have to. And because it keeps your washing machine in great shape, your clothes get thoroughly and hygienically cleaned every time.

Durability

Durable & efficient

Digital Inverter Motor with 10-year warranty

*10-year warranty is limited to the motor only

How to measure

Specifications

  • Washing Capacity (kg)

    11.0 kg

  • Bubble technology

    Bubble technology

  • Energy Efficiency Class

    A

  • Net Dimension (WxHxD)

    600 x 850 x 600 mm

  • Net Weight

    75 kg

  • Washing Capacity (kg)

    11.0 kg

  • Body colour

    Black

  • Door

    Tempered Glass Door

  • Panel Display

    AI Control

  • Energy Efficiency Class

    A

  • Energy Consumption (100 cycles)

    32 kWh

  • Water Consumption (cycle)

    54 L

  • Duration of the Eco 40-60 (H:MM)

    4:00

  • Spin Efficiency

    B

  • Noise Emission Class

    A

  • Noise Level (Spin)

    72 dB

  • AI Control

    Yes

  • AI Wash

    Yes

  • AI EcoBubble

    Yes

  • QuickDrive

    Yes

  • Add Garments

    Yes

  • Auto Dispense

    Yes

  • Bubble Soak

    Yes

  • Bubble technology

    Yes

  • Child Lock

    Yes

  • Delay End

    Yes

  • Drum Clean+

    Yes

  • Drum type

    Swirl

  • Intensive

    Yes

  • Language Setting

    Yes

  • Motor

    DIT

  • My Cycle

    Yes

  • Pre Wash

    Yes

  • Quick Wash

    Yes

  • Smart Things

    Yes

  • Spin Speed

    1400 rpm

  • StayClean Drawer

    Yes

  • Steam

    Yes

  • Super Speed

    Yes

  • Eco 40-60

    Yes

  • AI Wash

    Yes

  • Super Speed

    Yes

  • 15' Quick Wash

    Yes

  • Active Wear

    Yes

  • Baby Care

    Yes

  • Bedding

    Yes

  • Cloudy Day

    Yes

  • Cotton

    Yes

  • Colours

    Yes

  • Delicates

    Yes

  • Denim

    Yes

  • Drain/Spin

    Yes

  • Drum Clean+

    Yes

  • Hygiene Steam

    Yes

  • Intense Cold

    Yes

  • Less Microfiber

    Yes

  • Outdoor

    Yes

  • Rinse + Spin

    Yes

  • Shirts

    Yes

  • Silent Wash

    Yes

  • Synthetics

    Yes

  • Towels

    Yes

  • Wool

    Yes

  • Net Dimension (WxHxD)

    600 x 850 x 600 mm

  • Net Weight

    75 kg

  • Gross Dimension (WxHxD)

    670 x 890 x 688 mm

  • Gross Weight

    77 kg

  • Full Depth Including Protruding Part

    630 mm

  • WiFi Embedded

    Yes

  • SmartThings App Support

    Yes

  • Security Update Period (At least 5 years from launch of product)

    31 December 2029

Reviews

Bespoke AI Front-Load Washing Machine Series 8 AI Energy 11KG ‎ ‎

4.6

Recommended by 91% of customers.

Write a review

The Overall Rating and the average star scores are made up of incentivised and non-incentivised reviews; as well as in store product demonstrations.

5.0 83%
4.0 5%
3.0 5%
2.0 0%
1.0 7%
Features 4.6
Performance 4.6
Design 4.7
Value 4.2
Noise 4.0
Ease of Use 4.1
AI review summary
  • Customers praise the exceptionally quiet operation and fast 35-40 minute rapid wash cycles
  • Most appreciate the AI Wash system that automatically adjusts water, detergent, and settings
  • Reviewers highlight the SmartThings app for remote cycle monitoring and control
  • Many commend the 11kg capacity and modern sleek design enhancing laundry spaces
  • Some report minor issues with auto-dose reliability and occasional mold or seal concerns
AI-generated from customer ratings & reviews, and may include incentivized reviews.

Reviews with images & videos

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Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.

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49 Reviews

ALHeaton
4 (9,999)

2025-01-31

Capacity : 11 kg | Colour : Black
4 (9,999)
Quick delivery Excellent installation Sleek and has plenty of options
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I recommended this product.
Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Response from Samsung:
2025-01-31

CX

It's superb to see that your new Series 8 A Energy Washing Machine is already proving to be a significant update to your previous model, and managed to get it up and going swiftly. You'll find all the options that you need to take provide a comprehensive clean to any item that requires it. ^DB at Samsung Support

Not Happy Customers
1 (9,999)

2025-10-20

Capacity : 11 kg | Colour : Black
1 (9,999)
Samsung - What a load of rubbish - Never purchase anything from them again. I brought their most expensive washing machine thinking it would be well built and last for a long time. Under 6 months and its broken, they will not replace it and the repair engineers keep on replacing the same parts which do not fix the issue at all. They Sales support people are EXTREMELY rude and you can hear from their voices that they dont care from as soon as they answer the call. I will never touch Samsung again !!!!!
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Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)

Noise

1 (9,999)

Ease of Use

1 (9,999)
Response from Samsung:
2025-10-22

Samsung

We’re sorry to hear that your 6-month-old Series 8 Front-Load Washing Machine isn’t working, and that you’ve been unable to use it. We appreciate that our engineers are currently working to repair your product by replacing some of its parts. While we understand that the process is taking longer than expected, please be assured that our team is doing everything possible to get your appliance back up and running as soon as they can. We also want to reassure you that treating our customers with the utmost respect and professionalism is extremely important to us. Your feedback will certainly be passed on to help us improve in this area. ^CL at Samsung Support

Barkermum
5 (9,999)

2024-05-18

North east lincolnshire

Capacity : 11 kg | Colour : Black
5 (9,999)
I've been needing a washing machine upgrade for a while now and so glad I waited and got this one. First off I love the sleek design, it fits in well in my laundry room and would be a great feature in any space as it just looks so cool. This was very easy to install and get started. There are so many different cycles to choose from that there is sure to he something for every type of clothes or wash needed. It's easy to choose thecycle on the machine or you can do it via the app. I love how you can tweet the cycles to suit what your washing too. It clearly tells you how long is left on the cycle and if using the app it tells you what stage its on and notify you when the washing is done. I live being able to fill up the detergent and softener dispenser and then just leave it. I've not run out yet but I should be notified when it's running low so that I can be ready to add the next lot. Over all a really good purchase.
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I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Response from Samsung:
2024-05-21

Samsung UK Reviews Team

Thank you for taking the time to write an in-depth review of your brand-new washing machine! From its sleek design and huge load capacity, to its powerful performance and cycle options, this machine can do it all! Plus, with a plethora of useful smart features, It's such a joy to use, you'll be finding a reason to do the laundry! ^CR at Samsung Support

Denis82
1 (9,999)

2025-05-13

Bilston

Capacity : 11 kg | Colour : Black
1 (9,999)
I read a lot of reviews about how "good" this machine is. It came in a plastic bag. I got the feeling somebody returned the machine, especially after I tried to register the product and the message was that it was already registered. For such a pricey machine, it washes very badly. You will need a very good iron because all the clothes are getting out of creased. It takes a lot of time to wash, which is not convenient. It lacks options that I would like to add to the washing cycles, like sanitise, steam, and easy ironing. The hygiene cycle is just not good enough and it takes ages. Overall, a huge disappointment, avoid at all costs. And you need to pay £50 if you want to return this terrible product.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)

Noise

3 (9,999)

Ease of Use

1 (9,999)
Response from Samsung:
2025-05-14

CX

We are disappointed to see you are not enjoying your Samsung Series 8 AI Energy Smart Washing Machine, Denis. With the Super Speed function where you can have spotless clothes in only 39 minutes. From Bubble Soak Cycle to the Less Microfibre Cycle, we know you will have plenty of options to get the ultimate wash! Along with Hygiene Steam, it will banish things you can't see from bacteria, pollen, dust mites and more, giving you a cleaner wash! We'd recommend contacting our Home Appliances Team who will get you up and running properly. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

Lawrencium
5 (9,999)

2025-06-22

Capacity : 11 kg | Colour : Black
5 (9,999)
Super quiet, AI is amazing, no sound at all, WiFi via app control & smart device integration e.g. Alexa & Google control which super efficient & fast. Love the bespoke design and black is black. Nothing I don't like about this machine, love tune it plays at end of cycle. Definitely recommend this Samsung Washing Machine Series 8 AI.. Love you Samsung!
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I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Response from Samsung:
2025-06-24

CX

Wow, we're thrilled to see how much you are enjoying your Series 8 Washing Machine! The Digital Inverter ensures that this machine can run at whisper quiet levels, with the only sound you hear being the delightful tune that signifies your fresh laundry is ready. SmartThings opens up a whole new level of convenience along with smart device integration, allowing you to control every aspect of each cycle remotely. You'll be loving this stylish and efficient machine for years to come! ^SK at Samsung Support

_James_
5 (9,999)

2025-08-27

Reading, UK

Capacity : 11 kg | Colour : Black
5 (9,999)
Large capacity, cleans clothes well, sleek, useful automatic (AI) setting with auto-dosing makes things simple, very useful child lock setting to prevent my 1yo pressing buttons, although this could be easier to apply to prevent going through a menu each wash. Being able to assign a setting of your choice to a quick access button would be a nice feature on future machines. Regardless, this is a significant upgrade from my old 5.5kg machine that I had to retire. Great value on student store.
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I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

4 (9,999)

Ease of Use

4 (9,999)
Response from Samsung:
2025-08-28

CX

Thank you for your five-star review, James! We are thrilled to hear you are enjoying your new Samsung Bespoke washing machine Series 8, and especially its large capacity, sleek design, and the convenience of AI-powered automatic settings with auto-dosing. It’s great to know these features are making laundry day simpler and more efficient for you. We are also glad the child lock is helping keep your little one safe, and we appreciate your feedback on making it even easier to apply. Suggestions like yours help us improve future models, and we love your idea about assigning custom settings to a quick access button. We’ll be sure to pass that along to our product team. Upgrading from a 5.5kg machine is a big leap, and we’re delighted that you’re finding great value, especially through the Samsung Student Store. Thank you again for choosing Samsung! ^CL at Samsung Support

Charlie1234
5 (9,999)

2025-08-02

Capacity : 11 kg | Colour : Black
5 (9,999)
This is the best washing machine I have ever owned. The large 11kg drum is fantastic for a large family of 6 and the technology and range of programs that don’t take hours to wash is amazing. The clothing comes out clean and smelling amazing. The auto dose function is so cleaver and you can pick how much softener you want the machine to add to your washThis machine is a little more expensive than some but it’s well worth spending that little bit more. I have had many machines over the years and I’ve tried most makes but this is the best one I’ve ever had and I would highly recommend it :)
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Response from Samsung:
2025-08-04

CX

Thank you for taking the time to share with us this stellar review about your experience with the incredible Bespoke AI Front-Load Washing Machine Series 8, Charlie! It is fantastic to hear that the massive capacity of this appliance is perfect for the daily needs of your happy family of 6, and that you are also impressed by its brilliant washing technology and great range of cycles. Additionally, we are glad that you are happy with its excellent washing results, as well as with its incredibly useful Auto Dose function. The Series 8 has already become a much-loved appliance in your happy household! ^CL at Samsung Support

GordonTGopher
5 (9,999)

2025-04-13

Anglesey

Capacity : 11 kg | Colour : Black
5 (9,999)
A fantastic washer/dryer and well worth the price. Energy efficient and stylistic, I removed an already existing washing machine, nothing wrong but didn't have a drying cycle. Sold ot and bought this. Never regretted the price, after 6 months use its great.
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I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Paty999
5 (9,999)

2026-06-25

London

Capacity : 11 kg | Colour : Black
5 (9,999)
I am so happy with my washing machine. I was able to wash my clothes also put bedding and also I use the apps if I am not at home to put the machine on my way back to home. Also not too loud and I am very happy with this machine.
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I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Response from Samsung:
2026-06-27

Samsung

It's great to hear that you're enjoying the wonderful features of your Bespoke AI Front-Load Washing Machine Series 8, Paty, from the huge 11 KG capacity allowing you to wash more at once, to the Samsung SmartThings app, which delivers a whole new world of convenience. The operation is quiet and efficient, and the overall performance is excellent! Thank you for sharing your five-star review, and keep enjoying. ^EW at Samsung Support

Elkin
5 (9,999)

2024-12-06

Cambourne, Cambridgeshire

Capacity : 11 kg | Colour : Black
5 (9,999)
Smart features helpful, a very functional rich and flexible device. I especially liked the automated detergent dispenser. Looks stylish, not out of place in Kitchen. Capacity a great bonus. A lot quieter than last washing machine.
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I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

4 (9,999)

Ease of Use

5 (9,999)
Response from Samsung:
2024-12-10

CX

Thanks for sharing your insight with us, Elkin! It is a pleasure to see how versatile you are finding your new washing machine! With a plethora of customisable cycles, intelligent features and a sleek, modern design, it's no wonder you're so impressed! Enjoy! ^CR at Samsung Support

Jilly95
5 (9,999)

2026-02-02

East Midlands

Capacity : 11 kg | Colour : Black
5 (9,999)
So looks wonderful in my kitchen, for the capacity of the drum11kg it’s no bigger than my old machine that was only 9 kg, I have noticed that my clothes seem cleaner than before and softer, I like that I can fill with detergent and leave it for the week, I can fill it and go to work and put the washing on while I’m out at night, great WiFi connectivity, price wise about the same as others of this quality on the market,it dose run on less energy I’ve not noticed yet only had the machine 2 weeks, but so far love it , I did lots of research as it’s a big spend but worth it,
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

4 (9,999)

Ease of Use

5 (9,999)
Response from Samsung:
2026-02-02

CX

Thank you for your in‑depth review of your Bespoke AI Front‑Load Washing Machine Series 8, Jilly! It’s great to know that the 11kg capacity fits seamlessly into your kitchen while delivering noticeably cleaner and softer results. As you mentioned, features like Auto Dose and remote control via Wi‑Fi and SmartThings offer fantastic flexibility, allowing you to run washes while you’re out and making everyday laundry that little bit easier. We also appreciate your comments on energy efficiency and value for money, as this appliance is designed with both environmental impact and lower running costs in mind. We hope your washing machine continues to impress for many years to come! ^CL at Samsung Support

Pras1011
5 (9,999)

2025-03-13

Gillingham Kent

Capacity : 11 kg | Colour : Black
5 (9,999)
Awesome device. Runs very quietly. And has 5 years warranty with £125 cashback.
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I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Response from Samsung:
2025-03-26

CX

We're delighted to see how much you are loving your Series 8 Washing Machine! The Digital Inverter allows it to run as quietly as possible, and AI features help you ensure your laundry gets the five-star treatment with ease. It's great that you were able to take advantage of extended warranty and cashback offers - we love spoiling our customers! ^SK at Samsung Support

Jlm2
5 (9,999)

2024-10-30

Capacity : 11 kg | Colour : Black
5 (9,999)
Very silent AI Wash is fantastic. Makes life easy for busy families.
[D] Alternative Text [D] Alternative Text
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2024-11-01

CX

We are delighted to read that you think the Samsung Series 8 AI Energy Smart Washing Machine is a great appliance, Jim! As you mentioned, not only is this product very quiet thanks to its Digital Inverter Technology; but it also boasts the innovative AI Wash, which washes your laundry thoroughly, but gently with less water and detergent. This fantastic appliance is designed to meet the needs of your family perfectly while also making your life easier. Enjoy! ^CL at Samsung Support

Lilda
3 (9,999)

2025-05-03

East anglia

Capacity : 11 kg | Colour : Black
3 (9,999)
I have used my new machine on various spin cycles but everything comes out badly creased, more than any other machine I've had in the past. I'm very disappointed in this, even clothes that need no ironing now need ironing. Any suggestions please.
Helpful?

Features

3 (9,999)

Performance

3 (9,999)

Design

5 (9,999)

Value

3 (9,999)

Noise

4 (9,999)

Ease of Use

4 (9,999)
Response from Samsung:
2025-05-03

CX

We'd like to help make sure that you're getting the best performance levels from your Series 8 AI Energy Washing Machine, Bett, so we'd recommend speaking to our Customer Support team so that they can look into this with you and go through all available solutions. You can find details for the different ways to contact them, plus their opening times, by following this link: https://bit.ly/HelpandContact ^DB at Samsung Support

Masha2025
5 (9,999)

2025-03-07

Capacity : 11 kg | Colour : Black
5 (9,999)
This model looks great and works very well. The connectivity features are really useful including the use of a mobile app and the ability to connect to my Samsung TV. Where it really matters, the quality of the washes is impressive and it is near silent in use except for the rinse cycle which you can hear but nowhere near as loud as previous washing machine. Overall this was an expensive purchase but for a large family like ours it makes sense and it also comes 5 years warranty.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Response from Samsung:
2025-03-22

CX

We are pleased to read that you are fully happy and satisfied with your incredible Samsung Series 8 AI Energy Smart Washing Machine, Masha! As you mentioned, not only is this top-quality appliance very quiet while it washes all your laundry gently, thoroughly and hygienically for the greatest results; but it also comes with a series of incredibly useful smart features, which give you full control over it directly from your phone, as well as full visibility over its energy consumption. Additionally, this superb product also comes with an extended 5-year warranty, so you and your family can make the most of it with full peace of mind and for a very long time to come. ^CL at Samsung Support

A Samsung Fan
5 (9,999)

2025-06-02

Capacity : 11 kg | Colour : Black
5 (9,999)
I got this washing machine to help my visually impaired mother do the laundry, the large display helps to see the program that is being selected and the auto dispenser for the detergent and softener means that she doesn't need to worry about adding it herself. The smart things app is a great help as well as it makes it super easy to select the cycle that is wanted and also let's you know how long is left on the cycle
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Response from Samsung:
2025-06-03

CX

We're thrilled to see that the Series 8 Smart Washing Machine is making laundry day easier for your mother! We designed our appliances with real-life needs in mind, and it's wonderful to know that features like the large display and auto dispenser are providing the accessibility and convenience your mother needs. It’s especially rewarding to learn how the SmartThings app integration has simplified cycle selection and monitoring, offering peace of mind about when the wash will be completed. Our goal is to empower our customers by blending innovative design with user-friendly features, and your feedback confirms we’re on the right path. Thank you again for choosing Samsung. We remain committed to enhancing everyday tasks through smart, accessible technology for everyone. ^CH at Samsung Support

SyDA
5 (9,999)

2025-02-03

Capacity : 11 kg | Colour : Black
5 (9,999)
This washing machine is great. Standard size with bigger drum capacity . I have 6 people in the house hold and this technology really helps. The other 11 kg size is bigger than the space available to fit in the washing machine. The AI technology also with automatic dosing really helps too - my 6 years old operate the washing machine herself and now really eager to helps with laundry
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Response from Samsung:
2025-02-06

CX

Thank you so much for writing a review for your new washing machine! The huge 11kg drum allows you to wash more at once, meaning less loads a week, and the large drum also makes washing bedding and other large items easier! With AI Energy and Auto-Dosing features your washing machine is more eco-friendly than ever before, and the incredible warranty provides peace of mind for the future! ^CR at Samsung Support

Big David
5 (9,999)

2025-09-03

Capacity : 11 kg | Colour : Black
5 (9,999)
If you're tired of laundry being a chore, this machine might just be your new best mate. The Samsung Series 8 packs a massive 11kg drum, so you can chuck in a mountain of clothes and still have room to spare. and it doesn’t hog extra space either. What’s good is the AI Wash: It figures out how dirty your clothes are and adjusts everything, water, detergent, cycle, etc.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2025-09-09

CX

We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! ^EW at Samsung Support

Ruthybaby
5 (9,999)

2026-03-17

Capacity : 11 kg | Colour : Black
5 (9,999)
It is a massive drum whilst still looking like a normal size washing machine. It is silent whilst spinning, sings away to you when it's finished,like it's really pleased with itself. I'm really happy with it, my clothes smell delicious and AI works out exactly how much fabric conditioner and liquid soap it needs. All clothes coming out spotless.
I recommended this product.
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Ally365
4 (9,999)

2025-06-14

Capacity : 11 kg | Colour : Black
4 (9,999)
Display panel very flat, would be nice to have a slight tilt so you don’t have to bend down to see functions. We brought a big drum so we can do less washing by having a bigger load, but with AI feature a bigger load means hours of wash time, but I do love the fact i can track my washing machine progress and monitor it through the app
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

2 (9,999)

Value

2 (9,999)
Response from Samsung:
2025-06-14

CX

Thank you for taking time to review your Samsung Series 8 AI Energy Smart Washing Machine, Ally! Thanks to SmartThings, tracking your wash, along with the energy usage will help you bring down those bills! With AI Wash, your machine will use four sensors to weigh your wash load and check the level of soiling to adjust the water, amount of detergent dispensed, rinse time and spin speed to give you the ultimate wash. If you are putting heavy loads in your appliance, this can make the wash time longer. We recommend not to overload your machine to give you the best wash! We appreciate your feedback regarding the display, we will take this on board to help improve our products. ^LB at Samsung Support

Tj20002
5 (9,999)

2025-04-02

Capacity : 11 kg | Colour : Black
5 (9,999)
What can I say? It’s quiet, it’s smooth running, it’s easy to load up and adjusts dosing to weight and clothing types and it does a brilliant job of cleaning my clothes and looking after them. My 1 year olds clothes are coming out stain free too using the foam soak feature. Oh and it looks awesome too ! 5 stars
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2025-04-12

CX

It is great to see you are loving your Samsung Series 8 AI Energy Smart Washing Machine. Thanks to the Digital Inverter Motor, you will get peace and quiet whilst your machine works hard to give the first-class wash you deserve! With AI Wash, your machine cleverly detects the weight of your load and level of soiling to adjust the water, amount of detergent used, rinse time and spin speed! ^LB at Samsung Support

Bart418
5 (9,999)

2025-05-19

Swindon

Capacity : 11 kg | Colour : Black
5 (9,999)
So we’ve had this machine for 2 weeks now. And wow! It’s really quiet and loads of room to get everything in. Clothes come out lovely and clean and smells great. The only issue we had is that you can only set the water hardness if you are using the liquid detergent dispenser otherwise it will default to soft.
I recommended this product.
Originally posted on argos.co.uk

Design

4 (9,999)

Features

4 (9,999)

Performance

5 (9,999)
niallCneil
5 (9,999)

2025-08-12

Capacity : 11 kg | Colour : Black
5 (9,999)
Invested in new machine for family Samsung Series 8 being active there are great settings for sports gear, jerseys etc.Large 11kg drum means I can washa ll the teams sports gear together. Hygense steam really gets sweaty gear clean like no other. Auto dispense really handy too. Happy with purchase.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Response from Samsung:
2025-08-19

CX

We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! ^LB at Samsung Support

DDes
1 (9,999)

2026-04-26

Capacity : 11 kg | Colour : Black
1 (9,999)
Really poor as the door seal broke within fourth month of normal usage and Samsung will not over under warranty blaming customer. This is a known fault which Samsung will not accept or deal with. Please do not buy.
Helpful?

Features

4 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)

Noise

4 (9,999)

Ease of Use

4 (9,999)
Response from Samsung:
2026-04-26

Samsung

We're sorry to hear that the door seal on your Bespoke AI Washing Machine Series 8 has broken, Des. We're on hand to assist, and our authorised engineers can repair the seal for you. The engineer will inspect the seal to determine if the failure was due to a manufacturing defect or external damage, and you can learn more about your warranty cover here: https://www.samsung.com/uk/support/warranty/ Our Support Teams can book your repair for you, and you can find our contact details and opening times here: https://www.samsung.com/uk/support/contact/ If you prefer, you can self-book your repair here: https://www.samsung.com/uk/support/repair/ We hope this information is helpful. ^EW at Samsung Support

JoeOriginal
5 (9,999)

2024-10-13

derby

Capacity : 11 kg | Colour : Black
5 (9,999)
not had it long but so far we love it! not only it looks amazing as black version in our black kitchen, it is super quiet and the AI program is super easy. And the App associated helps plan washes even when away.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Response from Samsung:
2024-10-17

CX

We're ecstatic to see how pleased you are with your new washing machine thanks to its quiet operation, sleek black design and incredible AI features! Thanks to SmartThings you can connect to your new washer and make doing the chores a whole lot easier! ^CR at Samsung Support

Alan88tall
5 (9,999)

2025-04-17

Capacity : 11 kg | Colour : Black
5 (9,999)
This washing machine is such an upgrade from my old one, it's so quiet I don't even know it's running. The drum can handle the biggest of loads and you can even change the tune that's played when it finishes.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
SJB555
3 (9,999)

2025-09-26

Capacity : 11 kg | Colour : Black
3 (9,999)
Considering Samsung are a massive tec giant ..the Smart things app and control system is pretty poor.. I though it would be seamless and be totaly controlabe via the app..but they are not..
Helpful?

Features

3 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

2 (9,999)

Noise

4 (9,999)

Ease of Use

2 (9,999)
Response from Samsung:
2025-09-26

CX

Thanks for taking the time to leave a review of your Bespoke AI Front-Load Washing Machine Series 8. We're sorry to hear that the SmartThings app has not met your expectations. We ask that you contact us so that we can look into this and assist you with the app. You can contact us here: https://www.samsung.com/uk/support/contact/ We hope to hear from you soon! ^KF at Samsung Support

Shady123
5 (9,999)

2025-08-19

Northamptonshire

Capacity : 11 kg | Colour : Black
5 (9,999)
Alway buybsamsung last machine gave up after 10 years so brought again favourite feature is setting timer at night so ready to hang on line when you get up in the morning easy to use
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)

Noise

4 (9,999)

Ease of Use

5 (9,999)
Response from Samsung:
2025-08-19

CX

Thank you for the love and sharing your superb experience with us, your words put a smile on our face. ^LB at Samsung Support

Ashj
5 (9,999)

2024-09-07

York, North Yorkshire

Capacity : 11 kg | Colour : Black
5 (9,999)
Good range of cycles, ability to customise is very useful. Auto dose is saving us on detergent. Cleans clothes very well. Seems to be very well built.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)

Noise

5 (9,999)

Ease of Use

4 (9,999)
Response from Samsung:
2024-09-19

CX

Your Series 8 AI washing machine has all the different cycles that you could need to clear any type of laundry pile, but the fact you can customise a cycle makes your machine even more versatile. The Auto Does feature is just one of the many ways in which it will save you money, so it will be just as kind to you energy bills as it is your clothing. It's great to see that you're loving it, Ash, so we appreciate your feedback. ^DB at Samsung Support

Ili
5 (9,999)

2025-09-12

Inverness

Capacity : 11 kg | Colour : Black
5 (9,999)
It’s good machine quiet big only one problem can switch the softener drawer for detergent says it’s possible but then doesn’t explain how to do it
I recommended this product.
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Lady Gords
5 (9,999)

2025-05-08

Capacity : 11 kg | Colour : Black
5 (9,999)
This machine has a huge 11kg capacity however has kept the compact size of the average machine, which is amazing considering it had to fit into a space previously occupied by an integrated machine. The design is so sleek, I am more than happy to have it on display and not behind a cupboard door! The larger capacity fits so much laundry in it that two previous washes can now be completed in one cycle. Some of the programmes are long, however, with the added delay feature, I simply set everything up the night before and the cycle has finished for the time I requested. It is so quiet!! I've actually had to go round and stand next to the machine to check that it is still moving, as I couldn't hear it at all. As for the features on the app I am blown away by the choices of programmes and the ease of setting everything from the comfort of my chair. The information regarding energy saving and water consumption is superb. The energy efficiency has meant I am saving on electricity costs. The automatic dispenser has eliminated the arduous chore of filling the drawer etc which is brilliant. So far I am more than happy with my Samsung washing machine.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2025-05-08

CX

Thank you for your fantastic review! We're thrilled to see the Series 8 Washing Machine has exceeded expectations with its impressive capacity, sleek design, and whisper-quiet operation. Creating appliances that seamlessly blend efficiency with style is our goal, and we're delighted that it's a standout feature in your home. The convenience of larger loads, smart scheduling, and advanced app integration are designed to make laundry effortless. It's great to see that energy-saving insights and the automatic detergent dispenser have helped simplify your routine while reducing costs. Your satisfaction means the world to us, and we're grateful for your feedback. Here's to many more hassle-free laundry days with your Samsung washing machine! ^CH at Samsung Support

Gotone
5 (9,999)

2025-03-07

Capacity : 11 kg | Colour : Black
5 (9,999)
Pleased with my purchase easy to use and set up loads of programs and nice energy monitoring feature
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2025-03-22

CX

The control panel of your Series 8 AI Energy washing machine has been designed to be instinctive, so it's always easy to select the most effective cycle for any wash load. It's energy efficiency will help keep your bills lower than the size of your laundry pile. ^DB at Samsung Support

Matt Tsui
5 (9,999)

2024-12-31

Capacity : 11 kg | Colour : Black
5 (9,999)
The machine has all the functions I need and it's quiet when spinning. I love its appearance too!
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Response from Samsung:
2025-01-14

CX

We are thrilled to see you are loving your spectacular Samsung Series 8 AI Energy Washing Machine, Matt! From AI Wash helping to take the guesswork out of the perfect wash to the incredible Auto Dose, we have now taken the chore out of washing! Not only that, but you will have peace and quiet thanks to the Digital Inverter Technology, helping you go about your day whilst your machine works hard to wash your clothes perfectly clean! ^LB at Samsung Support

mohammad12
5 (9,999)

2025-02-25

Capacity : 11 kg | Colour : Black
5 (9,999)
its amazingly simple to run, it's a smart machine. excellent machine for the price.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Trasky53
5 (9,999)

2024-10-02

Capacity : 11 kg | Colour : Black
5 (9,999)
Always had Samsung washing machines but the new phone app is absolutely brilliant
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2024-10-12

CX

The SmartThings app opens up a whole new world of possibilities for controlling your Series8 AI Energy Washing Machine, and it will even give you tips on selecting the best cycle to use depending on the load. It's great to see that you've always enjoyed our range of washers, and that your new machine is making you just as happy as the rest of them have. ^DB at Samsung Support

GRWriter
5 (9,999)

2025-10-07

Capacity : 11 kg | Colour : Black
5 (9,999)
Smart looking and very cost effective machine - very pleased at the prrformsnce
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Response from Samsung:
2025-10-07

CX

We love reading that we’ve given you that five-star feeling. Keep enjoying! ^SK at Samsung Support

Ryanb468
5 (9,999)

2025-10-30

Capacity : 11 kg | Colour : Black
5 (9,999)
works great, looks nice, loads of programs. Option to speed up washes is great
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2025-10-31

Samsung

We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! ^KF at Samsung Support

DaveyG
5 (9,999)

2025-02-24

Capacity : 11 kg | Colour : Black
5 (9,999)
Great size for a family - very quiet packed with features - highly recommended
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Zezee
5 (9,999)

2025-12-06

Capacity : 11 kg | Colour : Black
5 (9,999)
Great and efficient, it has many options which makes it very convenient
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2025-12-07

CX

Thanks for sharing your five star review, Zezee! We're thrilled to hear that you're enjoying all the fantastic and efficient options that are on offer with your Bespoke Series 8 Washing Machine. The wide variety of features and cycles available ensures that laundry days have never been so easy! ^EW at Samsung Support

P0ds
5 (9,999)

2024-09-24

Capacity : 11 kg | Colour : Black
5 (9,999)
So easy to use and easy set up, very quiet and quick delivery
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2024-10-07

CX

We'll always make using our appliances easy, right from the initial set up, so it's great to see that this has been your experience with your Series 8 AI washing machine. It'll give you the most intense washes imaginable but remain whisper quiet at all times. ^DB at Samsung Support

LucyRL
5 (9,999)

2025-03-03

Capacity : 11 kg | Colour : Black
5 (9,999)
so far so good, very quiet and great at cleaning clothes.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Gooner92
5 (9,999)

2025-10-25

Capacity : 11 kg | Colour : Black
5 (9,999)
Amazing product, great features, app experience is great
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2025-10-25

Samsung

We appreciate the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to know you’re loving your Washing Machine! Thanks to SmartThings, you can do more than ever to take your washing machine to a whole new level! ^LB at Samsung Support

Gra85
4 (9,999)

2025-07-14

Capacity : 11 kg | Colour : Black
4 (9,999)
It is very quiet and hardly uses and liquid washes well
I recommended this product.
Helpful?

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Response from Samsung:
2025-07-15

CX

It is great to see you are loving your Samsung Series 8 AI Energy Smart Washing Machine! Thanks to the Digital Inverter Motor, you will get peace and quiet whilst your machine works hard to give you the best wash! Along with AI Ecobubble™, your machine will mix air, water and detergent to create bubbles even at cooler temperatures, enabling you to reduce your energy usage whilst maintaining the first-class wash! ^LB at Samsung Support

Mmdouglas
5 (9,999)

2024-11-10

Capacity : 11 kg | Colour : Black
5 (9,999)
Excellent washing machine will not use another brand
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2024-11-10

CX

We're so happy to see you're loving the Series 8 Washing Machine! With its SmartThings Energy Mode and Ecobubble, you can even save on energy bills! Now that's smart! Many thanks for the five stars! ^CH at Samsung Support

Mzrbell
5 (9,999)

2025-12-09

Capacity : 11 kg | Colour : Black
5 (9,999)
Just installed and one wash …. Promises to be good
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Response from Samsung:
2025-12-09

CX

It is great to see you are loving your new Washing Machine! We know you'll be loving this epic appliance for years to come! ^LB at Samsung Support

N3jly
5 (9,999)

2025-03-23

Capacity : 11 kg | Colour : Black
5 (9,999)
Great quite washing machine, love the auto dosing!
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
DAN JACKSON
5 (9,999)

2024-12-06

Capacity : 11 kg | Colour : Black
5 (9,999)
I JUST LOVE IT, THE BEST WASHING I HAVE EVER OWNED
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2024-12-16

CX

We are elated to see you are loving your Series 8 AI Smart Washing Machine, Dan! Thanks to the SpaceMax™ technology, you have an exceptional 11KG drum whilst maintaining the sleek design on the outside! ^LB at Samsung Support

Asheyash
5 (9,999)

2024-10-01

Capacity : 11 kg | Colour : Black
5 (9,999)
like the auto-detergent feature and it looks smart
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

3 (9,999)
Response from Samsung:
2024-10-11

CX

Your Series8 AI Energy washing machine is as intelligent as it is stylish, and is efficient throughout. The Auto Dose feature is just one of the many ways it'll be just as kind to your bills as it is to your clothing. ^DB at Samsung Support

Atrocious Service
1 (9,999)

2026-07-18

Chesham

Capacity : 11 kg | Colour : Black
1 (9,999)
Absolutely Terrible Warranty and Customer Service. Washing Machine had a fault within a year of purchase. Initial correspondence appeared promising. Engineer booked quickly to come and review and attempt repair. First repair failed and engineer needed to order more parts and come back a week later. This cycle repeated. 6-7 weeks later. 7 Engineer visits requiring time off work to supervise.Still no functional washing machine. Samsung wouldn't entertain intervening until engineer declared it was irreparable. Engineer wasn't allowed to do this until every part of the washing machine was replaced. Samsung customer support unwilling to speed anything up. No reimbursement or acknowledgement of cost of washing clothes externally. Finally got to point where engineer agreed device needs to be replaced. Samsung agreed to arrange replacement (apparently as highest level of urgency). Stayed home on proposed date of replacement. No show. No message. No contact. Checked tracking link to find that it had been cancelled. 8 weeks on - still no functional washing machine. Definitely not what I expected when i bought an expensive washing machine from a big brand. Clear that there is absolutely no urgency from the Samsung side - they dont care about the individual customer. Having previously bought their TVs, phones, appliances - this will be the last Samsung product i ever buy....
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)

Noise

1 (9,999)

Ease of Use

1 (9,999)
Response from Samsung:
2026-07-18

Samsung

We are sorry to read that you have not had the service that you deserve and have had countless issues with your Washing Machine. This is not how we expect our products to perform like, and we will do everything in our power to get this resolved as quickly possible. Our engineers are highly trained and will get to the bottom of this swiftly, and if they are unable to repair this, you will be contacted to discuss alternative options. We value your loyalty to us, and this feedback helps us improve our services in the future, and we can assure you that care about all of our customers and your happiness and resolving issues is our top priority. We'd recommend reaching out to our Support Teams who will make sure this matter is resolved urgently. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

User manual & Downloads Product information sheet

User Manual (Auto Detergent dispenser)

ver 5.0 | 14.03 MB

17.04.2026

ENGLISH

Download

User Manual

ver 5.0 | 14.03 MB

11.02.2026

ENGLISH

Download

User Manual (Auto Detergent dispenser)

ver 1.0 | 13.85 MB

08.05.2025

ENGLISH

Download

Statement of Compliance

ver 1.0 | 0.24 MB

25.04.2024

ENGLISH

Download
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