Galaxy A17 5G

Samsung

We are over the moon to see how much you are loving your new A17! Thanks to Smart Switch transferring data is a breeze and you'll be up and running in no time! Along with the huge 5,000 mAh battery, you'll get hours of fun and the price will guarantee that you'll always get more for your money! Check out this guide to help optimise the performance of your phone: https://www.samsung.com/uk/support/mobile-devices/how-to-optimise-the-performance-of-a-galaxy-smartphone/ ^LB at Samsung Support

Samsung

Thanks for taking the time to leave a review of your Galaxy A17. We're sorry to hear that the phone has not met your expectations and that the battery isn't performing optimally. We will pass on your feedback. Here is a guide you can follow to optimise the battery of your phone: https://www.samsung.com/uk/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-my-samsung-galaxy-smartphone If this does not fix the issue, please get in touch so we can assist. You can contact us here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support

Samsung

We are disheartened to see that you are having issues with your A17, Pefki. We want all of our customers feeling satisfied with their device, and we'll do everything we can to get this working to perfection. Therefore, please reach out to our Support Teams who will be ready to assist. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

Samsung

We're delighted to see how much you are enjoying your A17 5G after a seamless set-up process! It can certainly be daunting when introducing new tech into our lives, so we have worked hard to ensure that this device is as intuitive as possible, allowing you to settle in quickly. The Octa-Core processor gives you smooth and speedy operation, which is perfectly complimented by the sleek casing. With the 6.7" screen, this model can remain a convenient size to hold, while giving you a great amount of space to immerse yourself in your phone. This device opens up a world of possibility, allowing you to find all the information you need, and endless apps for anything you may require. We're certain that this reliable model will be impressing you for years to come. Your wife has great taste in phones, and we're thrilled to welcome you to the Galaxy! ^SK at Samsung Support

CX

Thank you for your fantastic 5‑star review, Dr. Samsung — loving the name! We truly appreciate your continued loyalty to us and our products, which deliver excellent performance time and time again. It’s wonderful to know you’re loving your brand‑new Galaxy A17 — from its slim, sleek design and fast performance to the very clear on‑screen text, impressive imagery, long‑lasting battery for those busy days, and excellent connectivity services. We regret that the data‑transfer process between your phones took longer than expected, but we’re glad to hear everything is running smoothly now and performing exactly how you like it. Your positive experience truly warms our hearts, and we hope you continue to enjoy every moment with your new phone! ^HB at Samsung Support

CX

While it's great to see that you are enjoying the connectivity, battery life, and display quality of your A17 5G, George, it's a shame that you are facing issues using it. If you are unable to delete emails through your Email app after following all suggestions, we would recommend logging into your account on your email provider's website to see if the issue continues here. If so, it would suggest that the issue lies with your email provider, and we would recommend getting in touch with them for further support. With a 6.7" display, we believe that this phone gives you a vast amount of room to immerse yourself in your phone while still being convenient to carry. We would recommend thoroughly checking the specifications of your chosen model before purchasing, to ensure that it is right for you. Though the size of the keyboard is limited to that of the display, you can adjust it to your preference in Settings > General management > Samsung keyboard settings > Size and transparency. The 50 MP main camera lens on this phone is truly remarkable, and we're sure that with further use, it will blow you away. As for the performance, with the powerful Octa-Core processor running this phone, we wouldn't expect you to have any issues. We just need some further information about what performance issues you are experiencing to provide the most relevant advice, so please reach out to our Support Teams. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ You have a fantastic phone, and we're here to ensure that it works as it should, so that you can thoroughly enjoy it. ^SK at Samsung Support

CX

We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! ^LB at Samsung Support

CX

We're thrilled to see how much you are loving your A17 5G! The 5000 mAh battery keeps you going all day with life to spare, allowing you to dive into the epic power that the Octa-Core processor gives you on the 6.7" display With the 50 MP main camera lens, you can capture your memories in rich detail. Speedy file transfer through SmartSwitch gets you up and running in no time, allowing you to enjoy all the wonderful features on offer. This model will be wowing you for years to come! ^SK at Samsung Support

Samsung

Congratulations on your latest upgrade to the gorgeous A17 5G! It's fantastic to hear that you're enjoying the crystal clear display, the great Camera, the long-lasting 5,000 mAh battery and the overall super performance. Thank you for sharing your five-star feedback, and for once again choosing Samsung Galaxy! ^EW at Samsung Support

CX

Thanks for taking the time to review your Galaxy A17! It's a sleek, slim and stunning handset featuring an immersive and vivid display, and we're thrilled to hear that you're enjoying the aesthetics. We'd recommend checking to make sure that your phone is on the latest software version, as this can really speed things up, and you can do so by going to Settings > Software update > Download and install. A simple restart can clear any minor glitches and get your phone up to speed, too. The following link contains more advice in regard to speeding up your phone: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ We hope this information is helpful, and we're wishing you many happy years with your new A17! ^EW at Samsung Support

Samsung

It is great to see you are loving your A17, Shebert! From the powerful Exynos 1330 processor, giving you the best performance, to the 7.5mm lightweight design, you'll love this phone for many more years to come, and will continue to make memories like this beautiful picture! Enjoy! ^LB at Samsung Support

CX

We’re thrilled to read your thoughts and feedback, Robin. Thanks for sharing with us and giving us top marks! ^EW at Samsung Support

Samsung

We love hearing that you're enjoying your awesome Galaxy A17! There are so many fantastic features to enjoy, from the Camera to the long battery life, the brilliant suite of Galaxy AI and the super reliable connectivity. Many thanks for the five star review! ^EW at Samsung Support

Samsung

We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! ^KF at Samsung Support

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感謝您的支持與好評！我們會持續把關品質與服務，希望每一次的使用體驗都讓您滿意。

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感謝您的支持與好評！我們會持續把關品質與服務，希望每一次的使用體驗都讓您滿意。

CX

We are disappointed to read that you are not fully enjoying your A17. We know you can get the best performance out of this phone thanks to the powerful Exynos 1330 processor and 90Hz refresh rate. Here is a great guide to help you optimise the performance of your phone: https://www.samsung.com/uk/support/mobile-devices/how-to-optimise-the-performance-of-a-galaxy-smartphone/ If you need further assistance, our helpful Support Teams are on hand to help get you up and running smoothly. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

CX

Thank you for sharing such a thoughtful review of your new Galaxy A17, Vince. We’re delighted to hear that you’re enjoying the size, design and fingerprint button placement, and that the move from your previous Galaxy device was easy and straightforward. We also appreciate your comments about screenshots and screen recording. The Galaxy A17 5G does not include a built‑in screen recorder, although this can still be done through trusted third-party apps if you need the feature. For screenshots, there are several methods available beyond the button combination, and you can explore them in this guide: https://www.samsung.com/uk/support/mobile-devices/how-do-i-take-a-screenshot-on-my-samsung-galaxy-device/ If you’re interested in getting the best performance from your phone, we also recommend taking a look at this detailed optimisation guide: https://www.samsung.com/uk/support/mobile-devices/how-to-optimise-the-performance-of-a-galaxy-smartphone/ It’s wonderful to hear that, even as a long-time Galaxy S series user, you still feel the Galaxy A17 5G represents excellent value for money. Thank you for your continued loyalty to Samsung, and we hope this amazing device serves you well for a long time to come. ^CL at Samsung Support

Samsung

We're thrilled to hear that you're loving your new Galaxy A17, Guss! You can adjust the touchscreen sensitivity by going to Settings > Display > Touch sensitivity, and you can find a really helpful user guide at Settings > Tips and user guide. We're always on hand to help with anything you may need along the way, and you can reach out to our friendly Support Teams using the contact details and opening times on the following link: https://www.samsung.com/uk/support/contact/ Thank you for sharing your brilliant review, and for choosing Samsung! ^EW at Samsung Support

CX

Thanks for taking the time to leave a review of your Galaxy A17. We're glad that overall, you are pleased with the phone. However, we're sad to hear that you are having connection issues with your Bluetooth hearing aids. This could be due to the compatibility between the device and hearing aids, and an update may be required for them to resolve this. We would recommend contacting the manufacturers to find this out. In the meantime, here are some steps on our side from our US partners to try to resolve this issue: https://www.samsung.com/us/support/troubleshooting/TSG01209182 If these do not work, please get back in touch, so we can assist further. You can contact us here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support

CX

We appreciate the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to know you’re loving your A17. Galaxy AI can bring you hours of fun, and here is a guide to showcase what it can bring: https://www.samsung.com/uk/galaxy-ai/ You can disable certain features of Galaxy AI by heading to Settings > Galaxy AI > Select the feature you want to disable > Tap the toggle to disable this. If you need further assistance, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

Samsung

Thank you for your awesome review of your new A17! Welcome back to the Samsung family, it is great to have you back on board, and you have chosen an awesome device! The huge 5,000 mAh battery will give you hours of fun on this phone, and here is a great guide to help you get the most out of it: https://www.samsung.com/uk/support/mobile-devices/how-to-optimise-the-performance-of-a-galaxy-smartphone/ ^LB at Samsung Support

CX

We're so pleased to hear that you like your Galaxy A17 overall, Ian. It has so many features to enjoy, such as the vibrant, crystal clarity of the display, the large 5,000 mAh battery capacity, and the clearer videos and sharper photos provided by the brilliant camera system. We're sad to hear that you've been having some difficulties with taking screenshots, and we completely understand that moving to a new brand feels very different and can take some time to get used to. The following link contains a really handy guide for taking screenshots on your A17: https://www.samsung.com/uk/support/mobile-devices/how-do-i-take-a-screenshot-on-my-samsung-galaxy-device/ We appreciate your feedback and have noted this, and we trust the above link will help. Many thanks for taking the time to review your new phone! ^EW at Samsung Support

CX

Thank you for taking time to review your A17, Pete. Your loyalty means a great deal to us, and we'll continue to wow you for years to come! With the powerful Exynos 1330 processor and massive 5,000 mAh battery, we know you can get the ultimate performance! Check out this great guide to help optimise the performance of your phone: https://www.samsung.com/uk/support/mobile-devices/how-to-optimise-the-performance-of-a-galaxy-smartphone/ If you need further assistance, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

CX

Thanks for taking the time to leave a review of your Galaxy A17. We're sorry to hear you are not happy with some of the features of the phone and the performance. We will pass on your feedback about these. Could you make sure the phone is fully up to date by going to Settings > Software update > Download and install. To turn off the phone, you need to hold the volume down and power buttons simultaneously and then choose power off. With notifications, if you would not like a number to be shown, you can go to Settings > Notifications > Advanced settings > App icon badges > Change this to Dot. To order apps in alphabetical order, swipe up to get to your apps > 3 dots in search bar > Sort > Alphabetical order. To have your phone connect to your chosen Wi-Fi automatically, go to Settings > Connections > Wi-Fi > 3 dots > Advanced settings > Manage networks > Choose your network > Toggle on Auto reconnect. We hope this helps! If not, please get in touch, so we can assist you with this further. You can contact us here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support

CX

We are disheartened to see you are having issues with your A17. Your feedback is greatly appreciated, and we will take this on board to help improve our products and services in the future. We'd recommend contacting our Support Teams for further assistance on this. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

Samsung

We are delighted to hear that you're very happy with the awesome Galaxy A17, especially as it was recommended by a friend! It’s great to know that backing up and transferring all your data from your previous device was quick and easy. We're also pleased to hear you're impressed with its excellent display quality, smooth performance and great cameras. As you mentioned, the Galaxy A17 supports 5G for fast, reliable connectivity when you're out and about, and its powerful 5000mAh battery keeps you going all day and beyond. This smartphone is built to be great in every way. ^CL at Samsung Support

CX

Thanks for the great review and for sharing your feedback with us! Should you ever need us, our friendly Support Team is on hand. You can find all our contact methods and opening hours here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support

CX

We're delighted to see how much you are enjoying your A17 5G after loving your A14! The whopping 6.7" display gives you the space you need to truly immerse yourself in your phone, acting as the gateway to the incredible software that you know and love. Thank you for such a glowing review! ^SK at Samsung Support

Samsung

We are disheartened to see that you are not enjoying your A17 and having issues with it, Pattchio. Check out this guide which will help you delete apps that you do not want, but please note, not all apps can be deleted as those will be embedded onto the phone when you purchase the phone: https://www.samsung.com/uk/support/mobile-devices/how-to-remove-or-disable-embedded-apps/ We'd recommend reaching out to our Support Teams who will be on hand to get your issues resolved quickly. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/ ^LB at Samsung Support

Samsung

Thanks for the great review and for sharing your feedback with us! Should you ever need us, our friendly Support Team is on hand. You can find all our contact methods and opening hours here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support

CX

Thank you for the five stars, Jack! It's fantastic to hear that you're impressed by the Galaxy A17 from the online impression. It is just as stunning in real life! And don't worry about software, as this smartphone is raring to go and comes with a promise of six years of major OS updates and security updates, offering a future-ready and super long-lasting software experience. It also supports a MicroSD up to 2TB, which would create more storage space and prevent disruption during heavy usage. In regard to your A14, this takes a MicroSD up to 1TB, which would really help as apps need space to function correctly. Turning off battery saving features will also prevent background apps from being forced to close. We'd also advise checking out the following link, as it contains heaps of helpful advice in regard to app management: https://www.samsung.com/us/support/answer/ANS10001359/ We hope this is helpful, and if you are looking to treat yourself to the A17 in the future, we know you wouldn't be disappointed! ^EW at Samsung Support

Samsung

Excellent to see that you had a five-star experience with the A17, and we're sorry to learn about your previous device being stolen! We trust that your new phone will serve you well for years to come! Thank you for sharing your rating! ^PM at Samsung Support

CX

Thanks for taking the time to leave a review of your Galaxy A17. We're glad to hear that you are happy with the quality and ease of use of the phone! However, sad to hear the battery is not meeting your expectations. Here is a guide on how to optimise the battery of your phone to make it last as long as possible: https://www.samsung.com/uk/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-my-samsung-galaxy-smartphone If this does not work, please get in touch, so we can assist further. You can contact us here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support

CX

Many thanks for your review, Squatchy! We're so pleased to hear that you're enjoying your Galaxy A17. The large 6.7-inch Full HD+ display is fantastic for watching the football, with vibrant, smooth and clear visuals. Performance is on point thanks to the enhanced processor and the massive 5,000mAh battery. Meanwhile, the Camera with Optical Image Stabilisation has every precious memory covered! We hear you're missing your S22, but we're so glad to know that your A17 is giving you that five star feeling and is serving all of your needs. ^EW at Samsung Support

CX

Huge congratulations to you on your new A17, Sammy. We're so happy to hear that you love it and that you've been enjoying our phones for so many years. You're right, we're the perfect match! Thank you for sharing your lovely review - you've made our day. ❤️ ^EW at Samsung Support

CX

Thanks for taking the time to review your Galaxy A17. We're sorry to hear that you thought you ended up with duplicate apps after linking to Google - this isn't what we'd expect to happen, as the process is designed to be easy and trouble free. However, you will have a Samsung Calendar app and a Google Calendar app, along with a Samsung Wallet app and a Google Wallet app. The apps aren't the same, so they're not duplicates as such, but we definitely can see how this could be confusing. You can remove the apps you don't wish to use from your Home screen by pressing and holding them and then selecting Remove. You can also disable or uninstall them from your phone by going to Settings > Apps > Select the app from the list > Disable or Uninstall. This should really go a long way to helping you not accidentally using the wrong one. It's sad to hear that you were hoping for the capability to use 2 SIM cards along with an SD card, and we really appreciate, welcome and value your feedback on this, as it helps us to understand what you'd like to see going forward. It's brilliant to hear that you're happy with the excellent performance and the enhanced camera system which will capture those precious memories in perfect clarity. In regard to experiencing any issues with lag whilst transitioning through displays, we have the perfect troubleshooting link for you right here: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ We're really excited for you to explore your phone more over time, and we know you won't be disappointed, as you have a really fantastic and reliable handset! We hope the above information is useful in helping you along the way. ^EW at Samsung Support

Samsung

We're sorry to hear that you're having an issue with your A17 due to the display jumping and your email app having a black screen, Dawn. We'd love to help. We'd initially recommend performing a soft reset as this can clear any bugs, and you can do this by holding down the Volume Down and Side keys simultaneously for about 10 seconds, or until the phone reboots. Check for available software updates at Settings > Software update > Download and install. As the same issues occurred with your old phone, it's very possible that it's a third-party app that's causing the problems to occur. If the issues continue after performing the soft reset and updating your software, please reach out to our friendly Support Teams, as we can diagnose and pinpoint the issue and help you to troubleshoot or remove any apps that may be causing this to happen. You can find our contact details and opening times here: https://www.samsung.com/uk/support/contact/ We hope this information is helpful. ^EW at Samsung Support

Samsung

Thanks for taking the time to leave a review of your Galaxy A17 5G. We're sorry to hear that your phone is not functioning as you would like. Here are some steps to take for the issue with the charging of the device: https://www.samsung.com/uk/support/mobile-devices/my-device-is-charging-slowly-not-switching-on-or-keeps-restarting For the performance issues here are some steps to take: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up If these steps do not work, please get in touch so that we can assist further. You can find our operating times and contact us here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support

Samsung

While it's great to see that you are enjoying your A17 5G overall, Michael, it's a shame that you are facing issues. Regarding SmartSwitch, we would always recommend thoroughly checking your data transfer and giving it another try if data hasn't successfully migrated. Please note that it can take some time for large amounts of data to transfer. As for WhatsApp not working via Android Auto, it does sound like this is an app specific issue, rather than one with your phone. Please reach out to WhatsApp support for further guidance. Our Support Teams are always here to help, so if you do need any advice from our side, please don't hesitate to reach out. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ You have a great phone, and we're here to ensure that you can have a five-star experience. ^SK at Samsung Support

CX

We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! ^LB at Samsung Support

CX

We're sorry to see that you aren't enjoying the upgrade to the A17 5G so far. Setting up an app as the default means that all of your messages will be in one place, and you will automatically get notifications from just one app for all of your texts. Feel free to try out both before you make a decision, and remember that you can always change your mind. If you would like to adjust the size of your keyboard, you can do this in Settings > General management Samsung keyboard settings > Size and transparency. This may make it easier for you to select the Space key. As for the adverts, we'd like to know some further information to provide our support. Please reach out to our Support Teams using the contact details on the following link, during the listed operating times: https://www.samsung.com/uk/support/contact/ You have a great phone, and we're here to ensure that it works as it should, so that you can thoroughly enjoy it. ^SK at Samsung Support

Samsung

We’re thrilled to read your thoughts and feedback about our products and brand, Keith! Thanks for sharing with us, and we hope you can always make the most of your Samsung wherever you are! ^CL at Samsung Support

CX

Huge congratulations to you on your upgrade to the awesome Galaxy A17! This is a superb choice for an upgrade, with many features to enjoy, from the crystal clear display to the huge battery life and seamless connectivity. Thank you for sharing your review, and keep enjoying! ^EW at Samsung Support

Samsung

Thank you for taking time to review your A17. Welcome to the Samsung family, and we'll never disappoint you! Thanks to the 5,000 mAh battery and fast charging, you'll be back to 100% in no time which will last hours! Here is a great guide to help you get the most out of your battery: https://www.samsung.com/uk/support/mobile-devices/tips-to-make-the-most-out-of-your-galaxy-phones-battery/ ^LB at Samsung Support

Samsung

Thank you for taking the time to review your Galaxy A17. We're sad to learn that you're having a slight issue with the touchscreen, but we would love to help and to get that resolved for you. The first thing we'd recommend is to ensure your software is up to date. You can check this at Settings > Software update > Tap Download and install. The following link contains more helpful troubleshooting for this: https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-your-galaxy-phones-touch-screen-doesnt-work-properly/ The bubble you describe is likely a Screen Overlay, and it's designed to enable quick access while using other apps. To disable this, go to Settings > Apps > Tap the 3 dots > Special access > Appear on top > Locate the app(s) that use an overlay > Tap the switch next to them to disable the overlay permission. We hope this information is helpful to you. ^EW at Samsung Support

CX

We're sorry to learn that you're experiencing an issue with the battery life on your Galaxy A17. This isn't what we'd expect to hear, as you have a massive 5,000 mAh battery, which should be reliable and long-lasting. We'd love to assist and get your phone working as it should. We recommend performing a soft reset, as this will refresh the system and resolve any glitches. You can perform a soft reset by pressing and holding the Side key and the Volume down key at the same time. Keep holding for about 10 seconds, and ignore the power menu that may appear on your display. Your phone will reboot. Check for available software updates at Settings > Software update > Tap Download and install. The following link contains more helpful steps: https://www.samsung.com/uk/support/mobile-devices/tips-to-make-the-most-out-of-your-galaxy-phones-battery/ If the issue persists, please don't hesitate to reach out to our friendly Support Teams, who are on hand and ready to help. You can find our contact details and opening times here: https://www.samsung.com/uk/support/contact/ We hope this information is helpful, and we look forward to hearing from you should you need us. ^EW at Samsung Support

Samsung

It's brilliant to hear that you're enjoying your gorgeous Galaxy A17, Aneta! The awesome Camera will save every precious memory in perfect clarity, whilst the large, Super AMOLED display provides rich, vibrant colours, an excellent refresh rate, and perfect visibility. Connectivity is reliable, and news items ensure you're always in the loop. Many thanks for taking the time to share your five star review! ^EW at Samsung Support

Samsung

We are disheartened to see you are not getting the best viewing experience on your A17. With the striking 6.7" Super AMOLED display we know you can get the best viewing experience, and here is a great guide to help you achieve this: https://www.samsung.com/uk/support/mobile-devices/how-to-change-the-screen-mode-or-adjust-the-display-colour-to-your-preference/ If you need further assistance, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

CX

Thanks for the great review and sharing your feedback with us, John! Should you ever need us, our friendly Support Team are on hand, you can find all our contact methods and opening hours here: https://www.samsung.com/uk/support/contact/ ^SK at Samsung Support

CX

We're delighted to hear that you're happy with your gorgeous Galaxy A17! Super sleek and stylish, and with a reliable performance too! Your massive 5,000mAh battery supports Super Fast Charging and has got you covered for any task, any time, whilst your enhanced and highly efficient processor ensures every action is as smooth and seamless as can be. Many thanks for recommending with your kind words and five-star review - you've really made our day! ^EW at Samsung Support

Samsung

Thanks for the great rating and sharing your feedback with us! Should you ever need us, our friendly Support Team are on hand, you can find all our contact methods and opening hours here: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support

Samsung

Thank you for taking time to review your A17, Yanni! It is great to see you are liking your new phone, however, we are disheartened to see this experience was let down by the Messages app. The Samsung Messages app is being discontinued, however, this is only relevant in the US. For further updates on the availability of this app head to our News page here: https://news.samsung.com/uk/ We'd recommend checking to see if you have the app disabled by heading to Settings > Apps > Select the app. If it is disabled, please tap Enable and you will be able to use this again. In regard to the headphone jack, to help us improve the design and functionality of our phones, and the forever growing demand for wireless headphones, this was removed. You can purchase USB Type-C headphones that can be plugged into the charging port here: https://www.samsung.com/uk/mobile-accessories/samsung-type-c-earphones-black-eo-ic100bbegeu/ ^LB at Samsung Support

Samsung

We love hearing that we’ve given you that five-star feeling, Toyah. Thanks for sharing your thoughts and feedback! ^EW at Samsung Support

Samsung

Brilliant to see how much you are enjoying your A17 5G, Tina! The intuitive software makes it a breeze to use, while the 5000 mAh battery keeps you going all day long. The 50 MP main camera lens allows you to capture high quality photos, and you can easily see even the smallest of details on the Super AMOLED display. The Octa-Core processor keeps this device running at great speeds, and connectivity is flawless. This model will be wowing you for years to come! ^SK at Samsung Support

Samsung

Brilliant to see how much you are enjoying your A17 5G, Maria! This intuitive phone is a breeze to set up, allowing you to focus on exploring all the incredible features it has to offer. It will be wowing you for years to come! ^SK at Samsung Support

CX

We appreciate the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to know you’re loving your A17 5G. ^SK at Samsung Support

Samsung

We're delighted to see how much you are enjoying your A17 5G, Kath! It's packed full of awesome features that make your daily tasks a breeze, and the 5000 mAh battery supports you all day long with life to spare. The 50 MP main camera lens allows you to capture high quality photos, which are displayed beautifully on the crystal clear Super AMOLED screen. Connectivity is flawless, and the Octa-Core processor ensures that you receive smooth and speedy operation. There's so much to love about this incredible phone! ^SK at Samsung Support

Samsung

Congratulations on your new Galaxy A17! What a great decision you made. ^CL at Samsung Support

CX

We are disappointed to see you are not fully enjoying your A17. Due to the decreased demand of wireless earphones, to help us achieve more with the design of your phone, the earphone jack was removed. You can purchase USB Type C earphones which can be plugged directly into your charging port. You can find them here: https://www.samsung.com/uk/mobile-accessories/samsung-type-c-earphones-black-eo-ic100bbegeu/ ^LB at Samsung Support