Buy Galaxy Book2 Pro | Book2 Pro 360 now

Questions you asked us

A. Yes, we offer free delivery for any purchase in Samsung Online Shop.
A. Enjoy interest-free monthly instalment options with 12 , 18, 24 and 36 months tenure using HSBC, Hang Seng, Standard Chartered or Bank of China credit cards (Visa & Mastercard), when the checkout value is above HK$2,000.
A. Special offers can be found on our website under the menu point <a href="https://www.samsung.com/hk_en/offer/mobile">Offers</a>.
A. Normally, you should receive the gifts together with your purchased products, please refer to relevant promotion details.
A. Shopping via the Samsung Online Shop is easy and safe. Just follow these few steps to place an order.<br/> 1. Select an item you want to buy, then click "Add to Cart" in the Quick View or on the product page.<br/> 2. You can either continue shopping or complete your purchase.<br/> 3. When you are finished shopping, click "complete shopping" or the shopping cart (the small shopping cart icon at the top right of the page) and follow the steps in the ordering process.<br/> After completion, you will receive an e-mail confirming your order, which contains your order number.
A. If you purchased non-pre-order and pre-order products in a single order, all items in this order shall be shipped together on the pre-order shipment date. Please call 3698 4633(Hong Kong) or 0800 333 (Macau) for assistance. Our customer service team is available 10am to 7pm daily.
A. The Samsung Online Shop offers various payment methods for your order, including Visa, Mastercard, American Express, Alipay HK, Octopus, Tap & Go, PayMe, WeChat Pay HK and UnionPay; and up to 36 months interest-free instalment payment plan.
A. Your orders can be delivered to areas within Hong Kong and Macau except for P.O. Boxes, restricted areas, logistics warehouse and transshipment warehouse.
A. You can change your shipping address only before delivery. Please call 3698 4633 (Hong Kong) or 0800 333 (Macau) for assistance. Our customer service team is available 10am to 7pm daily.
A. As soon as you start processing the payment in the Samsung Online Shop, you will not be able to change the payment method.
A. You can check the status of your order in the online shop under the item "My account" and "My orders". There you can track the shipment by clicking on the link.
A. Samsung Online Shop will endeavor to provide you with delivery within 1-3 business days. In response to current pandemic situation, there may be delay in our delivery service. Delivery-to-door service for specified premises listed in compulsory testing list will be suspended. We apologise for any inconvenience caused.
A. Please call 3698 4633 (Hong Kong) or 0800 333 (Macau) for assistance. Our customer service team is available 10am to 7pm daily. We will then check the status of your missing items immediately.
A. For product support information, see <a href="https://www.samsung.com/hk_en/support/">Support</a>.
A. If you want to register a product, please go to <a href="https://www.samsung.com/hk_en/clubs" target="_blank">ClubS</a> for product registration.

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Galaxy Book2 Pro | Book2 Pro 360

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Questions you asked us