Samsung Care+,
A worry-free total care service

Samsung Care+, A worry-free total care service Samsung Care+, A worry-free total care service
Enjoy your Galaxy with added peace of mind Enjoy your Galaxy with added peace of mind

*Samsung Care+ includes extended warranty, battery replacement and complimentary accidental damage and liquid damage device insurance underwritten by FWD General Insurance Company Limited. For details, please refer to Samsung official website.

Life happens but Samsung Care+ has you covered


Enjoy your device to the fullest with Samsung Care+, a wide-ranging service plan for your new Galaxy device. Experience the only care service that’s provided by Samsung experts for up to 2 years. Stay relaxed when the unexpected happens.

Here's what's covered

Coverage details
  2 Years Service Coverage
Smartphones
Model
Samsung Care+
Recommended Retail Price(HKD$)
Extended Warranty* Battery
Replacement
Accidental Damage and Liquid Damage Device Insurance Deductible^ (HKD)
Galaxy A12
Galaxy A21s
Galaxy A31
Galaxy A32
Galaxy A42 5G
Galaxy A51
Galaxy A52 5G
Galaxy  A71
Galaxy Note10 Lite
Galaxy S20 FE 5G
598 Unlimited One-time 225
Galaxy Note10
Galaxy Note10+
Galaxy Note20 5G
Galaxy Note20 Ultra 5G
Galaxy S20
Galaxy S20+
Galaxy S20 Ultra
Galaxy S21
Galaxy S21+
Galaxy S21 Ultra
1,298 Unlimited One-time 455

^ Accidental damage and liquid damage device insurance underwritten by FWD General Insurance Company Limited
Information update date : 12 March 2021
Samsung Care+ service plan prices are subject to change without notice. Please refer to this website for latest information.
* Unlimited repair requests for Extended Warranty Service or one (1) BER substition, please refer to Terms and Conditions for details.

How and where to buy

Getting covered is easy. You can buy Samsung Care+ with your new Samsung mobile device purchase or within 14 days of your purchase date. Just choose one of the store options below.

造訪最近的三星智慧館

1. Visit your nearest Samsung Authorised Service Center and Samsung Experience Store

A Samsung professional will help you find out your mobile device status and purchase Samsung Care+ at your nearest Samsung Authorised Service Center and Samsung Experience Store.

電池更換

2. Relax. You're covered

Once you are activated, you can enjoy your new Galaxy mobile device to the fullest.

Samsung Customer Service Center
Causeway Bay Plaza Service Center
Unit 1501, 15/F, Causeway Bay Plaza 1, 489 Hennessy Road, Causeway Bay
Langham Place Service Center
Unit 09-12;15, 40/F, Office Tower, Langham Place, 8 Argyle Street, Mongkok
Ginza Plaza Authorised Customer Care Center
12/F, Ginza Plaza, 2A-2H Sai Yeung Choi St S, MongKok
Samsung Experience Store
Tsim Sha Tsui
Shop 332, Ocean Centre, Tsim Sha Tsui
Kowloon Bay
Shop G56-57, Telford Plaza I, 33 Wai Yip Street, Kowloon Bay
Tsuen Wan
G001B, G/F, KOLOUR, Tsuen Wan I, 68 Chung On Street, Tsuen Wan

How to request for your Accidental damage and liquid damage device insurance repair benefits with Samsung Care+?

A Samsung professional will help you to enquire your device status and you may visit your nearest Samsung Authorised Service Center to request for Samsung Care + service

Contact us here.

Tel. +852 5808 0286
Mon. - Sat. 09:00 - 18:00 (excluding public holiday)

Make a service request or check your Samsung Care + service plan coverage.

To learn more detail, please go to www.samsung.com/hk_en/support/

It’s easy to find your IMEI number

To make a service request, you’ll need your 15-digit IMEI number ready. Here’s how to find it.

Find out more

Frequently Asked Questions

Answer to the most common questions about Samsung Care+