1 year extension of the original manufacturer’s warranty repair services for mechanical and electrical defects
One time free battery replacement when it holds less than 80% capacity of its original specification.
Complimentary Accidental Damage and Liquid Damage Device Insurance^
^ Accidental damage and liquid damage device group insurance coverage provided by FWD General Insurance Company Limited to Samsung Electronic H.K. Company Limited as policy holder, for the benefit of the customers, who will be automatically enrolled free of charge as insured members, to enjoy the protection of their Mobile Device, limited to one time per annum for 2 years
|2 Years Service Coverage|
Recommended Retail Price(HKD$)
|Accidental Damage and Liquid Damage Device Insurance Deductible^ (HKD)|
Galaxy A42 5G
Galaxy A52 5G
Galaxy Note10 Lite
Galaxy S20 FE 5G
Galaxy Note20 5G
Galaxy Note20 Ultra 5G
Galaxy S20 Ultra
Galaxy S21 Ultra
^ Accidental damage and liquid damage device insurance underwritten by FWD General Insurance Company Limited
Information update date : 12 March 2021
Samsung Care+ service plan prices are subject to change without notice. Please refer to this website for latest information.
* Unlimited repair requests for Extended Warranty Service or one (1) BER substition, please refer to Terms and Conditions for details.
Samsung Authorised Service Center
Samsung Experience Store
Oops! You’ve dropped your smartphone on your way to work- and to your dismay, the screen seems to be shattered. What should you do?
If you have already enrolled Samsung Care+ service plan, rest easy. We can restore your smartphone quick and easy
Visit your nearest Samsung Authorised Service Centre for convenient repair services provided by our trained professionals.
After the repair is finished, you can get going right back on track
Dial *#06# from your phone. Your IMEI number will appear on your screen.
On your phone, go to Settings and then tap About phone. Look for your IMEI number on the screen.