Certified care by Samsung experts

Samsung Care+ is provided by Samsung authorized technicians who are trained to repair Samsung Galaxy devices.

Life happens but Samsung Care+ has you covered


Enjoy your device to the fullest with Samsung Care+, a wide-ranging service plan for your new Galaxy device. Experience the only care service that’s provided by Samsung experts. Stay relaxed when the unexpected happens.

Here's what's covered

Hong Kong

Smartphones
  2 Years Service Coverage
Smartphones
Model
Samsung Care+
Recommended Retail Price(HKD)
Extended Warranty* Battery
Replacement
Accidental Damage and Liquid Damage Device Insurance Deductible^ (HKD)
Galaxy A12
Galaxy A13 5G
Galaxy A14 5G
Galaxy A21s
Galaxy A22 5G
Galaxy A23 5G
Galaxy A31
Galaxy A32 5G
Galaxy A33 5G
Galaxy A34 5G
Galaxy A42 5G
Galaxy A51
Galaxy A52 5G
Galaxy A53 5G
Galaxy A54 5G
Galaxy A71
Galaxy M33 5G
Galaxy M34 5G
Galaxy Note10 Lite
Galaxy S20 FE 5G
Galaxy S21 FE 5G
Galaxy S23 FE
Galaxy XCover 5
598 Unlimited When it holds less than
80% capacity of its
original specification
225
Galaxy Note10
Galaxy Note10+
Galaxy Note20 5G
Galaxy Note20 Ultra 5G
Galaxy S20
Galaxy S20+
Galaxy S20 Ultra
Galaxy S21
Galaxy S21+
Galaxy S21 Ultra
Galaxy S22
Galaxy S22+
Galaxy S22 Ultra
Galaxy S23
Galaxy S23+
Galaxy S23 Ultra
1298 Unlimited When it holds less than
80% capacity of its
original specification
455
Galaxy Z Flip3 5G
Galaxy Z Flip4
Galaxy Z Flip5
998 Unlimited When it holds less than
80% capacity of its
original specification
1055
Galaxy Z Fold3 5G
Galaxy Z Fold4
Galaxy Z Fold5
1798 Unlimited When it holds less than
80% capacity of its
original specification
1455

Information update date : 27 October 2023
Samsung Care+ service plan prices are subject to change without notice. Please refer to this website for latest information.
* Unlimited repair requests for Extended Warranty Service or one (1) BER substitution, please refer to Terms and Conditions for details.
^ Accidental damage and liquid damage device insurance coverage in Hong Kong is underwritten by Bolttech Insurance (Hong Kong) Company Limited. Samsung is not a licensed insurance agent and does not provide any advice in relation to the accidental damage and liquid damage device insurance under Samsung Care+ provided by Bolttech Insurance (Hong Kong) Company Limited.
FWD General Insurance Company Limited, the insurer of the Complimentary Accidental Damage and Liquid Damage Device Insurance under Samsung Care+ Hong Kong program, has been rebranded to bolttech Insurance by the end of June 2023. The rebrand follows the change of company name from FWD General Insurance Company Limited to Bolttech Insurance (Hong Kong) Company Limited. There will be no changes to the protection and benefits provided.

Tablets Model
  2 Years Service Coverage
Tablets Model Samsung Care+
Recommended Retail Price(HKD)
Extended Warranty* Battery
Replacement
Accidental Damage and Liquid Damage Device Insurance Deductible^ (HKD)
Galaxy Tab A7
Galaxy Tab A7 Lite
Galaxy Tab A8
Galaxy Tab A (8”) with S Pen
Galaxy Tab A9
Galaxy Tab A9+
298 Unlimited When it holds less than
80% capacity of its
original specification
225
Galaxy Tab S6 Lite
Galaxy Tab Active 3
Galaxy Tab S7 FE
Galaxy Tab S9 FE
Galaxy Tab S9 FE+
498 Unlimited When it holds less than
80% capacity of its
original specification
455
Galaxy Tab S7
Galaxy Tab S7+
Galaxy Tab S8
Galaxy Tab S8+
Galaxy Tab S9
Galaxy Tab S9+
798 Unlimited When it holds less than
80% capacity of its
original specification
455
Galaxy Tab S8 Ultra
Galaxy Tab S9 Ultra
1098 Unlimited When it holds less than
80% capacity of its
original specification
455

Information update date : 25 October 2023
Samsung Care+ service plan prices are subject to change without notice. Please refer to this website for latest information.
* Unlimited repair requests for Extended Warranty Service or one (1) BER substitution, please refer to Terms and Conditions for details.
^ Accidental damage and liquid damage device insurance coverage in Hong Kong is underwritten by Bolttech Insurance (Hong Kong) Company Limited. Samsung is not a licensed insurance agent and does not provide any advice in relation to the accidental damage and liquid damage device insurance under Samsung Care+ provided by Bolttech Insurance (Hong Kong) Company Limited.
FWD General Insurance Company Limited, the insurer of the Complimentary Accidental Damage and Liquid Damage Device Insurance under Samsung Care+ Hong Kong program, has been rebranded to bolttech Insurance by the end of June 2023. The rebrand follows the change of company name from FWD General Insurance Company Limited to Bolttech Insurance (Hong Kong) Company Limited. There will be no changes to the protection and benefits provided.

Watches Model
  2 Years Service Coverage
Watches Model Samsung Care+
Recommended Retail Price(HKD)
Extended Warranty* Battery
Replacement
Accidental Damage and Liquid Damage Device Insurance Deductible^ (HKD)
Galaxy Watch4
Galaxy Watch5 40mm (BT/LTE)
Galaxy Watch5 44mm (BT)
Galaxy Watch6 40mm (BT)
448 Unlimited When it holds less than
80% capacity of its
original specification
225
Galaxy Watch4 Classic
Galaxy Watch5 44mm (LTE)
Galaxy Watch5 Pro (BT/LTE)
Galaxy Watch6 40mm (LTE)
Galaxy Watch6 44mm (BT/LTE)
Galaxy Watch6 Classic
598 Unlimited When it holds less than
80% capacity of its
original specification
225

Information update date : 1 August 2023
Samsung Care+ service plan prices are subject to change without notice. Please refer to this website for latest information.
* Unlimited repair requests for Extended Warranty Service or one (1) BER substitution, please refer to Terms and Conditions for details.
^ Accidental damage and liquid damage device insurance coverage in Hong Kong is underwritten by Bolttech Insurance (Hong Kong) Company Limited. Samsung is not a licensed insurance agent and does not provide any advice in relation to the accidental damage and liquid damage device insurance under Samsung Care+ provided by Bolttech Insurance (Hong Kong) Company Limited.
FWD General Insurance Company Limited, the insurer of the Complimentary Accidental Damage and Liquid Damage Device Insurance under Samsung Care+ Hong Kong program, has been rebranded to bolttech Insurance by the end of June 2023. The rebrand follows the change of company name from FWD General Insurance Company Limited to Bolttech Insurance (Hong Kong) Company Limited. There will be no changes to the protection and benefits provided.

3 Years Service Coverage
3 Years Service Coverage
Band Galaxy Book Recommended Retail Price (HKD) Samsung Care+ Recommended Retail Price (HKD) Extended Warranty* Battery Replacement Accidental Damage and Liquid Damage Device Insurance Repair Deductible^ (HKD) Accidental Damage and Liquid Damage Device Insurance Replacement Deductible^ (HKD)
 1 
Below 6999 898 Unlimited When it holds less
than 80% capacity
of its original
specification
498 998
 2 
7000 - 11999 1498 Unlimited When it holds less
than 80% capacity
of its original
specification
798 1998
 3 
12000 - 14999 2198 Unlimited When it holds less
than 80% capacity
of its original
specification
998 2598
 4 
15000 - 26999 2398 Unlimited When it holds less
than 80% capacity
of its original
specification
1298 2998

Information update date : 1 December 2023
Samsung Care+ service plan prices are subject to change without notice. Please refer to this website for latest information.
* Unlimited repair requests for Extended Warranty Service or one (1) BER substitution, please refer to Terms and Conditions for details.
^ Accidental damage and liquid damage device insurance coverage in Hong Kong is underwritten by Bolttech Insurance (Hong Kong) Company Limited. Samsung is not a licensed insurance agent and does not provide any advice in relation to the accidental damage and liquid damage device insurance under Samsung Care+ provided by Bolttech Insurance (Hong Kong) Company Limited.
FWD General Insurance Company Limited, the insurer of the Complimentary Accidental Damage and Liquid Damage Device Insurance under Samsung Care+ Hong Kong program, has been rebranded to bolttech Insurance by the end of June 2023. The rebrand follows the change of company name from FWD General Insurance Company Limited to Bolttech Insurance (Hong Kong) Company Limited. There will be no changes to the protection and benefits provided.

Macau

Smartphones
  2 Years Service Coverage
Smartphones
Model
Samsung Care+
Recommended Retail Price(MOP)
Extended Warranty* Battery
Replacement
Accidental Damage and Liquid Damage Device Insurance Deductible^ (MOP)
Galaxy A12
Galaxy A13 5G
Galaxy A14 5G
Galaxy A21s
Galaxy A22 5G
Galaxy A23 5G
Galaxy A31
Galaxy A32 5G
Galaxy A33 5G
Galaxy A34 5G
Galaxy A42 5G
Galaxy A51
Galaxy A52 5G
Galaxy A53 5G
Galaxy A54 5G
Galaxy A71
Galaxy M33 5G
Galaxy M34 5G
Galaxy Note10 Lite
Galaxy S20 FE 5G
Galaxy S21 FE 5G
Galaxy S23 FE
Galaxy XCover 5
616 Unlimited When it holds less than
80% capacity of its
original specification
232
Galaxy Note10
Galaxy Note10+
Galaxy Note20 5G
Galaxy Note20 Ultra 5G
Galaxy S20
Galaxy S20+
Galaxy S20 Ultra
Galaxy S21
Galaxy S21+
Galaxy S21 Ultra
Galaxy S22
Galaxy S22+
Galaxy S22 Ultra
Galaxy S23
Galaxy S23+
Galaxy S23 Ultra
1337 Unlimited When it holds less than
80% capacity of its
original specification
470
Galaxy Z Flip3 5G
Galaxy Z Flip4
Galaxy Z Flip5
1028 Unlimited When it holds less than
80% capacity of its
original specification
1087
Galaxy Z Fold3 5G
Galaxy Z Fold4
Galaxy Z Fold5
1852 Unlimited When it holds less than
80% capacity of its
original specification
1499

Information update date : 27 October 2023
Samsung Care+ service plan prices are subject to change without notice. Please refer to this website for latest information.
* Unlimited repair requests for Extended Warranty Service or one (1) BER substitution, please refer to Terms and Conditions for details.
^ Accidental damage and liquid damage device insurance coverage in Macau is underwritten by Fidelidade Macau - Insurance Company Limited. Samsung is not a licensed insurance agent and does not provide any advice in relation to the accidental damage and liquid damage device insurance under Samsung Care+ provided by Fidelidade Macau - Insurance Company Limited.

Tablets Model
  2 Years Service Coverage
Tablets Model Samsung Care+
Recommended Retail Price(MOP)
Extended Warranty* Battery
Replacement
Accidental Damage and Liquid Damage Device Insurance Deductible^ (MOP)
Galaxy Tab A7
Galaxy Tab A7 Lite
Galaxy Tab A8
Galaxy Tab A (8”) with S Pen
Galaxy Tab A9
Galaxy Tab A9+
307 Unlimited When it holds less than
80% capacity of its
original specification
232
Galaxy Tab S6 Lite
Galaxy Tab Active 3
Galaxy Tab S7 FE
Galaxy Tab S9 FE
Galaxy Tab S9 FE+
513 Unlimited When it holds less than
80% capacity of its
original specification
470
Galaxy Tab S7
Galaxy Tab S7+
Galaxy Tab S8
Galaxy Tab S8+
Galaxy Tab S9
Galaxy Tab S9+
822 Unlimited When it holds less than
80% capacity of its
original specification
470
Galaxy Tab S8 Ultra
Galaxy Tab S9 Ultra
1131 Unlimited When it holds less than
80% capacity of its
original specification
470

Information update date : 25 October 2023
Samsung Care+ service plan prices are subject to change without notice. Please refer to this website for latest information.
* Unlimited repair requests for Extended Warranty Service or one (1) BER substitution, please refer to Terms and Conditions for details.
^ Accidental damage and liquid damage device insurance coverage in Macau is underwritten by Fidelidade Macau - Insurance Company Limited. Samsung is not a licensed insurance agent and does not provide any advice in relation to the accidental damage and liquid damage device insurance under Samsung Care+ provided by Fidelidade Macau - Insurance Company Limited.

Watches Model
  2 Years Service Coverage
Watches Model Samsung Care+
Recommended Retail Price(MOP)
Extended Warranty* Battery
Replacement
Accidental Damage and Liquid Damage Device Insurance Deductible^ (MOP)
Galaxy Watch4
Galaxy Watch5 40mm (BT/LTE)
Galaxy Watch5 44mm (BT)
Galaxy Watch6 40mm (BT)
461 Unlimited When it holds less than
80% capacity of its
original specification
232
Galaxy Watch4 Classic
Galaxy Watch5 44mm (LTE)
Galaxy Watch5 Pro (BT/LTE)
Galaxy Watch6 40mm (LTE)
Galaxy Watch6 44mm (BT/LTE)
Galaxy Watch6 Classic
616 Unlimited When it holds less than
80% capacity of its
original specification
232

Information update date : 1 August 2023
Samsung Care+ service plan prices are subject to change without notice. Please refer to this website for latest information.
* Unlimited repair requests for Extended Warranty Service or one (1) BER substitution, please refer to Terms and Conditions for details.
^ Accidental damage and liquid damage device insurance coverage in Macau is underwritten by Fidelidade Macau - Insurance Company Limited. Samsung is not a licensed insurance agent and does not provide any advice in relation to the accidental damage and liquid damage device insurance under Samsung Care+ provided by Fidelidade Macau - Insurance Company Limited.

3 Years Service Coverage
3 Years Service Coverage
Band Galaxy Book Recommended Retail Price (MOP) Samsung Care+ Recommended Retail Price (MOP) Extended Warranty* Battery Replacement Accidental Damage and Liquid Damage Device Insurance Repair Deductible^ (MOP) Accidental Damage and Liquid Damage Device Insurance Replacement Deductible^ (MOP)
 1 
Below 7199 925 Unlimited When it holds less
than 80% capacity
of its original
specification
513 1028
 2 
7200 - 12399 1543 Unlimited When it holds less
than 80% capacity
of its original
specification
822 2058
 3 
12400 - 15499 2264 Unlimited When it holds less
than 80% capacity
of its original
specification
1028 2676
 4 
15500 - 27099 2470 Unlimited When it holds less
than 80% capacity
of its original
specification
1337 3088

Information update date : 1 December 2023
Samsung Care+ service plan prices are subject to change without notice. Please refer to this website for latest information.
* Unlimited repair requests for Extended Warranty Service or one (1) BER substitution, please refer to Terms and Conditions for details.
^ Accidental damage and liquid damage device insurance coverage in Macau is underwritten by Fidelidade Macau - Insurance Company Limited. Samsung is not a licensed insurance agent and does not provide any advice in relation to the accidental damage and liquid damage device insurance under Samsung Care+ provided by Fidelidade Macau - Insurance Company Limited.

How and where to buy

Getting covered is easy. You can buy Samsung Care+ with your new Samsung mobile device purchase or within 14 days of your purchase date. Just choose one of the store options below.

Visit Samsung Experience Store

1. Visit above listed Stores

A Samsung professional will help you find out your mobile device status and purchase Samsung Care+ at your nearest Samsung Authorised Service Centers, Samsung Experience Stores or designated authorized resellers.

*When purchasing Samsung Care+ service plan in the Samsung Online Shop, it must be purchased together with the relevant covered Samsung product.

Battery replacement

2. Relax. You're covered

Once your Samsung Care+ service plan is activated, you can enjoy your new Galaxy mobile device to the fullest.

Samsung Customer Service Center
Causeway Bay Plaza Service Center
Unit 1501, 15/F, Causeway Bay Plaza 1, 489 Hennessy Road, Causeway Bay
Langham Place Service Center
Unit 09-12;15, 40/F, Office Tower, Langham Place, 8 Argyle Street, Mongkok
Authorised Service Center : TELECOM SERVICE ONE LIMITED
Unit 01, 8/F, Telecom Digital Tower, 58 Tsun Yip Street, Kwun Tong
Samsung Experience Store
Tsim Sha Tsui
Shop 332, Ocean Centre, Tsim Sha Tsui
Kowloon Bay
Shop G56-57, Telford Plaza I, 33 Wai Yip Street, Kowloon Bay
Tsuen Wan
G001B, G/F, KOLOUR, Tsuen Wan I, 68 Chung On Street, Tsuen Wan
Central
Shop G3-G4, G/F, China Building, 29 Queens Road, Central
Tseung Kwan O
Shop G38-39, PopCorn 1, 9 Tong Yin Street, Tseung Kwan O, N.T.
Hong Kong Authorized Retailers
Broadway Photo Supply Ltd
Telecom Digital
Wilson Communications Ltd
Chung Yuen Electrical Co Ltd
Cheung Mao Kee Electrical Co Ltd
Macau Authorized Retailers
CTM

How to request for your Accidental damage and liquid damage device insurance repair benefits with Samsung Care+?

A Samsung professional will help you to enquire your device status and you may visit your nearest Samsung Authorised Service Center to request for Samsung Care+ service

Contact us here.

Hong Kong: +852 5808 0286
Macau: +853 6825 8570

Mon. - Sat. 09:00 - 18:00 (excluding public holiday)

Make a service request or check your Samsung Care+ service plan coverage.
To learn more details, please go to www.samsung.com/hk_en/support/ (Applicable for Hong Kong and Macau)

It’s easy to find your IMEI number or serial number

To make a service request, you’ll need your 15-digit IMEI number or serial number ready. Here’s how to find it.

Start here.
Discover the right Galaxy for you

Find out more

Frequently Asked Questions

Answer to the most common questions about Samsung Care+

  • 1. What is Samsung Care+?

    Samsung Care+ is an extended warranty service plan upon expiry of original manufacturer’s warranty, and a complimentary accidental damage and liquid damage device insurance coverage underwritten by Hong Kong or Macau designated insurance companies#, exclusive for Samsung customers who has purchased a new Samsung mobile device. Samsung Care+ is only applicable to Hong Kong or Macau, and the Samsung Care+ service can only be enjoyed in the respective region of purchase. The relevant Samsung mobile devices must be brand new genuine products purchased from Hong Kong or Macau authorized dealers.
  • • Complimentary device insurance coverage for accidental and liquid damage underwritten by Hong Kong or Macau designated insurance companies#
    • Unlimited repair services for mechanical and electrical defects
    • Free battery replacement when it holds less than 80% capacity of its original specification
    • Replacement device when the device cannot be repaired or beyond economic repair (BER)
    • Repairs performed only by Samsung’s Authorized Service Center
    • Use of Samsung genuine parts for repair
  • We advise you to read the full terms and conditions of our service plan before purchasing. Some of the key exclusions to our service plans are:

    • The warranty does not cover normal deterioration, malfunctions and destruction caused by accidents, incorrect operations, deliberate damages or negligence
    • Replacement/Support for any data stored in the device
    • Damage arising from unauthorized software/virus and software faults
    • Failure of device to operate due to network infrastructure or subscription service issues

    Except for the related content in Samsung Care+ as modified herein, the terms and conditions contained in the original manufacturer’s warranty shall apply to the Plan. Please visit http://www.samsung.com/hk_en/support/warranty/ for the Warranty Information.
  • Anyone who is at least 18 years of age and resides within Hong Kong or Macau.
  • Yes. You must provide a copy of the purchase invoice / sales receipt of the new Samsung mobile device to our authorized resellers. The purchase invoice / sales receipt shall clearly indicate the purchase date and model of your new Samsung mobile device, and the name of the authorized reseller. Please also present proof of replacement if the mobile device has been replaced by reseller.
    Samsung reserves the right to reject any new Samsung mobile device where it has reasonable grounds to believe such device does not meet any requirement of this Service Plan
  • If you have purchased Samsung Care+ before the replacement, you do not need to purchase again. You must keep the proof of the replacement and inform us by calling Samsung Care+ Service hotline, according to the region of purchase, within 30 days to update your replacement record.
    Hong Kong
    Tel.:+852 5808 0286
    Email:cs.hk@careplus.co
    Macau
    Tel.:+853 6825 8570
    Email:cs.mo@careplus.co
  • You can walk-in to the nearest Samsung Authorized Service Centers for repair services. Please visit https://www.samsung.com/hk_en/support/service-center/ for more information and operating hours.
  • You can contact our service hotline Hong Kong: +852 3698 4698 ; Macau: +853 0800 333 or call to Samsung Authorized Service Center to track the status of your repair directly.
  • Your Samsung Care+ service plan will expire at the end of the contract period.

    Samsung will terminate your service plan if:
    1.Your mobile device’s IMEI number or serial number has been removed or altered
    2.Your mobile device has been repaired by a service center that is not a Samsung’s Authorized Service Center
    3.We have served you with a replacement service (as appropriate) during the extended warranty service.
  • No cancellation or refund is available for Samsung Care+ service plan.

# Accidental damage and liquid damage device group insurance provided by Hong Kong or Macau designated insurance companies:
•Hong Kong: Bolttech Insurance (Hong Kong) Company Limited
•Macau: Fidelidade Macau - Insurance Company Limited

  • Samsung Care+ Extended Warranty Service Terms and Conditions(Hong Kong)

    The Extended Warranty service (“EW Service”) provided to you by Samsung Electronics H.K. Company, Limited (“Samsung”) (“EW Service Plan”) is governed by these Terms and Conditions:

    1.1 This EW Service Plan will serve You for repairing of inherent mechanical and electrical defects and/or failure of Your Mobile Device during the EW Service Period (as defined in clause 2.1.3 below), including:

    1.1.1 Unlimited repair requests for EW Service or one (1) BER substitution; and
    1.1.2 Battery replacement service request as specified in clause 2.3 below.
    1.2 Walk-in to the nearest Samsung authorized service center at Your convenience for EW Service repair or battery replacement request during the EW Service Period.
    1.3 The Terms & Conditions of this updated version are updated on 10 February 2023 and are applicable to all existing and new customers.

    2. Terms and Conditions
    2.1 Definitions
    2.1.1 Mobile Device: Smartphones, tablets, smartwatches and/or notebook computer, as set out in the personalised information that You will receive in Your email or through SMS, which should be for personal use only and not to be used for commercial, rental, or profit generation purposes.
    2.1.2 Normal Use: Use of the Mobile Device in accordance with the Samsung guidelines for Mobile Device usage including but not limited to regular maintenance and upkeep of the Mobile Device, usage of specified protection devices such as voltage stabilizers.
    2.1.3 Extended Warranty: The Extension of the Original Manufacturer's Warranty on Mobile Device for a period of one (1) year. The EW Service Plan commences on the day immediately after the expiry date of the Original Manufacturer's Warranty and it covers repairing of inherent mechanical and electrical defects and/or failure of the Mobile Device, subject to the relevant terms and conditions contained in the Original Manufacturer's Warranty and the terms and conditions contained herein.
    2.1.4 BER: ‘Beyond Economic Repairs’ means cost of a repair is greater than 85% of the recommended retail price (RRP) of the Mobile Device, which should be evaluated and determined by the Samsung authorized service centers at their discretions.
    2.1.5 Manufacturer Covered Defects: Defects covered by the Original Manufacturer’s Warranty during the Original Manufacturer’s Warranty Period. The covered defect will vary for each Mobile Device in accordance with the Original Manufacturer’s Warranty for the said Mobile Device.
    2.1.6 Original Manufacturer’s Warranty: The original warranty given by Samsung in respect of a Mobile Device.
    2.1.7 Original Manufacturer’s Warranty Period: The uninterrupted period of the Original Manufacturer’s Warranty cover as stated on the official Original Manufacturer’s Warranty certificate or publication.
    2.1.8 You/Your: The customer of this EW Service Plan.
    2.1.9 Immediate Family Member: Your spouse and/or children.

    2.2 Scope of EW Service repair
    Repairs which are required by You during the EW Service Period are for the same defects as the Manufacturer Covered Defects, in respect of the Mobile Device, subject to the following conditions:
    2.2.1 Repair performed exclusively by a Samsung authorized service center.
    2.2.2 The Mobile Device must (a) have been purchased new in Hong Kong; (b) have been manufactured/distributed in Hong Kong or legally imported into Hong Kong; (c) have been sold through the Samsung’s authorized dealer / distributor supported by an invoice & Original Manufacturer’s Warranty; (d) at all times have been used in accordance with Samsung’s guidelines for Mobile Device usage including but not limited to regular maintenance & upkeep of the Mobile Device; (e) not have been modified at any time; (f) have been used for personal use only and not for commercial, rental, or profit generation purposes; and (g) have been mainly used by You and Your Immediate Family Member, and have been in Your possession (or Immediate Family Member as relevant) only.
    2.2.3 Any previous repair to the Mobile Device must (a) have been performed in Hong Kong; and (b) have been performed by the Samsung authorized service center.
    2.2.4 The Original Manufacturer’s Warranty must remain valid throughout the Original Manufacturer’s Warranty Period and not been voided or affected by any action by You.
    2.2.5 In performing EW Service repair, Samsung shall have the option in its discretion, without prejudice to the terms and conditions of this EW Service Plan:
    2.2.5.1 to substitute the Mobile Device with a like-for-like model (in the case of BER). The substituted Mobile Device (the spoilt unit) shall become Samsung property. You will be responsible to backup and restore any data You may have from the substituted Mobile Device to the replacement Mobile Device, where relevant.
    2.2.5.2 to outsource or sub-contract repair or any part of it.

    2.3 Scope of EW Service battery replacement
    Battery replacement request during the EW Service Period as specified in this EW Service Plan and as requested by You for the replacement of battery where the battery capacity of the Mobile Device to hold an electrical charge is less than eighty percent (80%) of the battery’s original specification.

    2.4 Other Key Conditions
    2.4.1 This EW Service Plan becomes valid only on the day immediately after the expiry date of the Original Manufacturer's Warranty.
    2.4.2 This EW Service Plan is only valid for the Mobile Device detailed in the personalized information issued to You by email and/or SMS after purchasing of this EW Service Plan. This EW Service Plan is not assignable or transferable by You or to another device, for any reason (including but not limited to the Mobile Device being sold to a third party), other than in the cases set out in clause 2.4.3 below.
    2.4.3 This EW Service Plan is transferable to another device only in the event of:
    2.4.3.1 the Mobile Device received from Samsung being dead on arrival (DOA);
    2.4.3.2 the Mobile Device being substituted by Samsung due to its non-repairable state; or
    2.4.3.3 the Mobile Device being substituted under the terms of the Accidental Damage and Liquid Damage Device Insurance provided by Bolttech Insurance (Hong Kong) Company Limited
    2.4.4 This EW Service Plan shall continue to cover the DOA substituted Mobile Device provided that You notify us the IMEI or serial number of the substituted Mobile Device by calling our service hotline.
    2.4.5 The Mobile Device model and IMEI number will be updated accordingly. For these purposes, “DOA” or “dead on arrival” refers to a Mobile Device (i) being purchased and not taken immediately from a physical outlet and which is later delivered to You; (ii) upon delivery is found to be completely inoperative; and (iii) is immediately returned to the manufacturer for replacement.

    2.5 What is Not Included
    This EW Service Plan is only for Extended Warranty repairs of the same defects as the Manufacturer Covered Defects based on the terms set out in this EW Service Plan, and for the avoidance of doubt, does not include repair or services of or for the following:
    2.5.1 Extended Warranty repairs caused by violating the Original Manufacturer’s Warranty, abuse or negligence.
    2.5.2 Regular wear and tear or gradual deterioration.
    2.5.3 Replacement of or support for data, software, music etc. i.e., any data stored on the Mobile Device.
    2.5.4 Repair implicitly or explicitly covered by the Original Manufacturer’s Warranty
    2.5.5 Replacement of any consumable items or accessories like chargers, headphones, etc.
    2.5.6 Cosmetic damage to the Mobile Device, such as damage to paintwork, Mobile Device finish, dents or scratches, etc.
    2.5.7 Any defects that are subject of the Samsung’s recall.
    2.5.8 Any circumstances where the conditions in clauses 2.2 and 2.3 above are not met.
    2.5.9 Cost incurred by You to repair the Mobile Device with a third party.
    2.5.10 Any form of physical loss or untraceability of the Mobile Device, or any form of consequential or incidental loss suffered by You in respect of the Mobile Device.
    2.5.11 Gradually developing flaws, defects, cracks or partial fractures in any part, although at some future time repair or renewal of the parts affected may be necessary.
    2.5.12 Deterioration of or wearing away or wearing out of any part, marring or scratching of the Mobile Device caused by external force or naturally resulting from Normal Use or exposure.
    2.5.13 Damage arising from attack by unauthorized software/virus, software faults.
    2.5.14 Breakage arising out of any intentional act towards the Mobile Device including but not limited to incorrect installation or incorrect set-up.
    2.5.15 Damage to any electronic data and/or Mobile Device software/operating system, storage media, data/records or similar intangible items and damage to the SIM card/memory card of the Mobile Device not caused by manufacturing defect.
    2.5.16 Any failure of the Mobile Device to operate as a result of problems with respect to the network infrastructure, Your network subscription or similar service issues.
    2.5.17 Defect caused by or attributed to the operation of a software virus or any other software-based malfunction; or natural disaster, fire, terrorism, or power surge.

    2.6 Termination of EW Service Plan
    This EW Service Plan will be immediately and automatically terminated in the following events. In such case, no refund will be due to You.
    2.6.1 Fraud, attempted fraud, or non-disclosure of any changes to the Mobile Device that affect this EW Service Plan.
    2.6.2 Where the asset serial number is removed, obliterated or altered from the Mobile Device.
    2.6.3 If repairs have been conducted by unauthorized repair centers or person at any point during or before the EW Service Period.
    2.6.4 Where Samsung has exercised its option to substitute the Mobile Device in accordance with clause 2.2.5 above.
    2.6.5 Where Samsung has provided a replacement Mobile Device in the case of BER.

    3. Extended Warranty Repair and Battery Replacement Request Process
    3.1 You can request an Extended Warranty repair service or battery replacement service by walking in at Your convenience without any prior appointment to the nearest Samsung authorized service center.
    3.2 Samsung (through its authorized service centers) repairs the Mobile Device or replaces battery of the Mobile Device and informs You for pick-up arrangement.

    4. Governing Law and Jurisdiction
    The construction, interpretation and meaning of the provisions of this EW Service Plan shall be determined in accordance with the Hong Kong laws and any disputes arising out of and in connection with this EW Service Plan shall be resolved exclusively by the courts of Hong Kong.

    5. Feedback
    In case of any Feedback, You may contact us at +852 5808 0286; Monday to Saturday 9:00 am to 6:00 pm excluding public holidays.

    The customers who purchased Samsung Care+ can enjoy this extended warranty service and a complimentary accidental damage and liquid damage device insurance coverage underwritten by Bolttech Insurance (Hong Kong) Company Limited, limited to twice per annum. Request for accidental damage and liquid damage device insurance repair service is subject to payment of deductible by customers. Please refer to https://hk.careplus.co/en/ for complimentary accidental damage and liquid damage device insurance Terms and Conditions.
  • Samsung Care+ Extended Warranty Service Terms and Conditions (Macau)

    The Extended Warranty service (“EW Service”) provided to you by Samsung Electronics H.K. Company, Limited (“Samsung”) (“EW Service Plan”) is governed by these Terms and Conditions: 1.1 This EW Service Plan will serve You for repairing of inherent mechanical and electrical defects and/or failure of Your Mobile Device during the EW Service Period (as defined in clause 2.1.3 below), including:

    1.1.1 Unlimited repair requests for EW Service or one (1) BER substitution; and
    1.1.2 Battery replacement service request as specified in clause 2.3 below.
    1.2 Walk-in to the nearest Samsung authorized service center at Your convenience for EW Service repair or battery replacement request during the EW Service Period.
    1.3 The Terms & Conditions of this updated version are updated on 10 February 2023 and are applicable to all existing and new customers.

    2. Terms and Conditions
    2.1 Definitions
    2.1.1 Mobile Device: Smartphones, tablets, smartwatches and/or notebook computer, as set out in the personalised information that You will receive in Your email or through SMS, which should be for personal use only and not to be used for commercial, rental, or profit generation purposes.
    2.1.2 Normal Use: Use of the Mobile Device in accordance with the Samsung guidelines for Mobile Device usage including but not limited to regular maintenance and upkeep of the Mobile Device, usage of specified protection devices such as voltage stabilizers.
    2.1.3 Extended Warranty: The Extension of the Original Manufacturer's Warranty on Mobile Device for a period of one (1) year. The EW Service Plan commences on the day immediately after the expiry date of the Original Manufacturer's Warranty and it covers repairing of inherent mechanical and electrical defects and/or failure of the Mobile Device, subject to the relevant terms and conditions contained in the Original Manufacturer's Warranty and the terms and conditions contained herein.
    2.1.4 BER: ‘Beyond Economic Repairs’ means cost of a repair is greater than 85% of the recommended retail price (RRP) of the Mobile Device, which should be evaluated and determined by the Samsung authorized service centers at their discretions.
    2.1.5 Manufacturer Covered Defects: Defects covered by the Original Manufacturer’s Warranty during the Original Manufacturer’s Warranty Period. The covered defect will vary for each Mobile Device in accordance with the Original Manufacturer’s Warranty for the said Mobile Device.
    2.1.6 Original Manufacturer’s Warranty: The original warranty given by Samsung in respect of a Mobile Device.
    2.1.7 Original Manufacturer’s Warranty Period: The uninterrupted period of the Original Manufacturer’s Warranty cover as stated on the official Original Manufacturer’s Warranty certificate or publication.
    2.1.8 You/Your: The customer of this EW Service Plan.
    2.1.9 Immediate Family Member: Your spouse and/or children.

    2.2 Scope of EW Service repair
    Repairs which are required by You during the EW Service Period are for the same defects as the Manufacturer Covered Defects, in respect of the Mobile Device, subject to the following conditions:
    2.2.1 Repair performed exclusively by a Samsung authorized service center.
    2.2.2 The Mobile Device must (a) have been purchased new in Macao SAR; (b) have been manufactured/distributed in Macao SAR or legally imported into Macao SAR; (c) have been sold through the Samsung’s authorized dealer / distributor supported by an invoice & Original Manufacturer’s Warranty; (d) at all times have been used in accordance with Samsung’s guidelines for Mobile Device usage including but not limited to regular maintenance & upkeep of the Mobile Device; (e) not have been modified at any time; (f) have been used for personal use only and not for commercial, rental, or profit generation purposes; and (g) have been mainly used by You and Your Immediate Family Member, and have been in Your possession (or Immediate Family Member as relevant) only.
    2.2.3 Any previous repair to the Mobile Device must (a) have been performed in Macao SAR; and (b) have been performed by the Samsung authorized service center.
    2.2.4 The Original Manufacturer’s Warranty must remain valid throughout the Original Manufacturer’s Warranty Period and not been voided or affected by any action by You.
    2.2.5 In performing EW Service repair, Samsung shall have the option in its discretion, without prejudice to the terms and conditions of this EW Service Plan:
    2.2.5.1 to substitute the Mobile Device with a like-for-like model (in the case of BER). The substituted Mobile Device (the spoilt unit) shall become Samsung property. You will be responsible to backup and restore any data You may have from the substituted Mobile Device to the replacement Mobile Device, where relevant.
    2.2.5.2 to outsource or sub-contract repair or any part of it.

    2.3 Scope of EW Service battery replacement
    Battery replacement request during the EW Service Period as specified in this EW Service Plan and as requested by You for the replacement of battery where the battery capacity of the Mobile Device to hold an electrical charge is less than eighty percent (80%) of the battery’s original specification.

    2.4 Other Key Conditions
    2.4.1 This EW Service Plan becomes valid only on the day immediately after the expiry date of the Original Manufacturer's Warranty.
    2.4.2 This EW Service Plan is only valid for the Mobile Device detailed in the personalized information issued to You by email and/or SMS after purchasing of this EW Service Plan. This EW Service Plan is not assignable or transferable by You or to another device, for any reason (including but not limited to the Mobile Device being sold to a third party), other than in the cases set out in clause 2.4.3 below.
    2.4.3 This EW Service Plan is transferable to another device only in the event of:
    2.4.3.1 the Mobile Device received from Samsung being dead on arrival (DOA);
    2.4.3.2 the Mobile Device being substituted by Samsung due to its non-repairable state; or
    2.4.3.3 the Mobile Device being substituted under the terms of the Accidental Damage and Liquid Damage Device Insurance provided by Fidelidade Macau - Insurance Company Limited.
    2.4.4 This EW Service Plan shall continue to cover the DOA substituted Mobile Device provided that You notify us the IMEI or serial number of the substituted Mobile Device by calling our service hotline.
    2.4.5 The Mobile Device model and IMEI number will be updated accordingly. For these purposes, “DOA” or “dead on arrival” refers to a Mobile Device (i) being purchased and not taken immediately from a physical outlet and which is later delivered to You; (ii) upon delivery is found to be completely inoperative; and (iii) is immediately returned to the manufacturer for replacement.

    2.5 What is Not Included
    This EW Service Plan is only for Extended Warranty repairs of the same defects as the Manufacturer Covered Defects based on the terms set out in this EW Service Plan, and for the avoidance of doubt, does not include repair or services of or for the following:
    2.5.1 Extended Warranty repairs caused by violating the Original Manufacturer’s Warranty, abuse or negligence.
    2.5.2 Regular wear and tear or gradual deterioration.
    2.5.3 Replacement of or support for data, software, music etc. i.e., any data stored on the Mobile Device.
    2.5.4 Repair implicitly or explicitly covered by the Original Manufacturer’s Warranty
    2.5.5 Replacement of any consumable items or accessories like chargers, headphones, etc.
    2.5.6 Cosmetic damage to the Mobile Device, such as damage to paintwork, Mobile Device finish, dents or scratches, etc.
    2.5.7 Any defects that are subject of the Samsung’s recall.
    2.5.8 Any circumstances where the conditions in clauses 2.2 and 2.3 above are not met.
    2.5.9 Cost incurred by You to repair the Mobile Device with a third party.
    2.5.10 Any form of physical loss or untraceability of the Mobile Device, or any form of consequential or incidental loss suffered by You in respect of the Mobile Device.
    2.5.11 Gradually developing flaws, defects, cracks or partial fractures in any part, although at some future time repair or renewal of the parts affected may be necessary.
    2.5.12 Deterioration of or wearing away or wearing out of any part, marring or scratching of the Mobile Device caused by external force or naturally resulting from Normal Use or exposure.
    2.5.13 Damage arising from attack by unauthorized software/virus, software faults.
    2.5.14 Breakage arising out of any intentional act towards the Mobile Device including but not limited to incorrect installation or incorrect set-up.
    2.5.15 Damage to any electronic data and/or Mobile Device software/operating system, storage media, data/records or similar intangible items and damage to the SIM card/memory card of the Mobile Device not caused by manufacturing defect.
    2.5.16 Any failure of the Mobile Device to operate as a result of problems with respect to the network infrastructure, Your network subscription or similar service issues.
    2.5.17 Defect caused by or attributed to the operation of a software virus or any other software-based malfunction; or natural disaster, fire, terrorism, or power surge.

    2.6 Termination of EW Service Plan
    This EW Service Plan will be immediately and automatically terminated in the following events. In such case, no refund will be due to You.
    2.6.1 Fraud, attempted fraud, or non-disclosure of any changes to the Mobile Device that affect this EW Service Plan.
    2.6.2 Where the asset serial number is removed, obliterated or altered from the Mobile Device.
    2.6.3 If repairs have been conducted by unauthorized repair centers or person at any point during or before the EW Service Period.
    2.6.4 Where Samsung has exercised its option to substitute the Mobile Device in accordance with clause 2.2.5 above.
    2.6.5 Where Samsung has provided a replacement Mobile Device in the case of BER.

    3. Extended Warranty Repair and Battery Replacement Request Process
    3.1 You can request an Extended Warranty repair service or battery replacement service by walking in at Your convenience without any prior appointment to the nearest Samsung authorized service center.
    3.2 Samsung (through its authorized service centers) repairs the Mobile Device or replaces battery of the Mobile Device and informs You for pick-up arrangement.

    4. Governing Law and Jurisdiction
    The construction, interpretation and meaning of the provisions of this EW Service Plan shall be determined in accordance with the Macao SAR laws and any disputes arising out of and in connection with this EW Service Plan shall be resolved exclusively by the courts of Macao SAR.

    5. Feedback
    In case of any Feedback, You may contact us at +853 6825 8570; Monday to Saturday 9:00 am to 6:00 pm excluding public holidays.

    The customers who purchased Samsung Care+ can enjoy this extended warranty service and a complimentary accidental damage and liquid damage device insurance coverage underwritten by Fidelidade Macau - Insurance Company Limited, limited to twice per annum. Request for accidental damage and liquid damage device insurance repair service is subject to payment of deductible by customers. Please refer to https://mo.careplus.co/en/ for complimentary accidental damage and liquid damage device insurance Terms and Conditions.