Samsung
Support Center

Whether it's a product repair or just some help and advise. There are 4 authorised support centers across Hong Kong that can help you. All are fully trained and use genuine Samsung parts in all repairs. Find your product type below to see how you can get the face-to-face support you need.

HK_EN Samsung Support Centre

What product do you have?

  •  
    Smartphone, Tablet or Wearable
    Samsung support centers around Hong Kong can help you with anything, from a cracked screen to transferring data. Visit your nearest Samsung support center or give us a call today.
  •  
    Other products
    For anything else, please contact us on 3698 4698 and we will be able to advise you with next steps.

Find a Support Center

How to search  

To find your closest Support Center,
please follow the steps below.

  • Select product category from the above options
    (Mobile device, Home Appliance etc.)
  • Enter your city, town or post code
  • If no results appear, please increase the search radius
    (20miles, 30miles etc.)
Search
Not finding where you’re looking for?
Please contact us on 3698 4698
and we will be able to advise you with next steps.
 SIDE MENU
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  • Phone Number
  • E-mail
  • Website
  •  Reserve

* Please note, we advise you to contact Service Center to ensure that your product can be repaired at that location

Handling Products

 SIDE MENU

Map

Not finding what you're looking for? We're here to help.

Online

Live Chat Support

Live Chat support with a Samsung product expert.
Office Hours: Mon - Sat | 9:00am – 6:00pm
Except for public holidays

Send us an Email

We will aim to respond within 24 hours for general inquiry or technical support.

Email to CEO

Contact the dedicated CEO's Office.

On-Site Service Appointment

Find out how you can make service appointment.

Online Pre-booking Service

Product Repair Service, Operating System (OS) Upgrage Service and Gift Redemption

* Mobile Information Transfer Service is now available

Call

+852 36984698Hong kong

Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

0800 333Macau

Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

+852 21219088Samsung Pay

We’re available 24 hours a day, 7 days a week.

* For Printer inquiry, please visit HP official web page .

Customer
Service Support

Samsung Support Centers

Need a repair for your Samsung devices?

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us