The Extended Warranty service (“EW Service”) provided to you by Samsung Electronics H.K. Company, Limited (“Samsung”) (“EW Service Plan”) is governed by these Terms and Conditions:

1.1 This EW Service Plan will serve You for repairing of inherent mechanical and electrical defects and/or failure of Your Mobile Device during the EW Service Period (as defined in clause 2.1.3 below), including:

1.1.1 Unlimited repair requests for EW Service or one (1) BER substitution; and
1.1.2 Battery replacement service request as specified in clause 2.3 below.
1.1.3 Screen Protector Benefits as specified in clause 2.4 below.
1.2 Walk-in to the nearest Samsung authorized service center at Your convenience for EW Service repair or battery replacement request during the EW Service Period.
1.3 The Terms & Conditions of this updated version are updated on 10 July 2025 and are applicable to all existing and new customers.

2. Terms and Conditions
2.1 Definitions
2.1.1 Mobile Device: Smartphones, tablets, wearables and/or notebook computer, as set out in the personalised information that You will receive in Your email or through SMS, which should be for personal use only and not to be used for commercial, rental, or profit generation purposes.
2.1.2 Normal Use: Use of the Mobile Device in accordance with the Samsung guidelines for Mobile Device usage including but not limited to regular maintenance and upkeep of the Mobile Device, usage of specified protection devices such as voltage stabilizers.
2.1.3 Extended Warranty: The Extension of the Original Manufacturer's Warranty on Mobile Device for a period of one (1) year. The EW Service Plan commences on the day immediately after the expiry date of the Original Manufacturer's Warranty and it covers repairing of inherent mechanical and electrical defects and/or failure of the Mobile Device, subject to the relevant terms and conditions contained in the Original Manufacturer's Warranty and the terms and conditions contained herein.
2.1.4 BER: ‘Beyond Economic Repairs’ means cost of a repair is greater than 85% of the recommended retail price (RRP) of the Mobile Device, which should be evaluated and determined by the Samsung authorized service centers at their discretions.
2.1.5 Manufacturer Covered Defects: Defects covered by the Original Manufacturer’s Warranty during the Original Manufacturer’s Warranty Period. The covered defect will vary for each Mobile Device in accordance with the Original Manufacturer’s Warranty for the said Mobile Device.
2.1.6 Original Manufacturer’s Warranty: The original warranty given by Samsung in respect of a Mobile Device.
2.1.7 Original Manufacturer’s Warranty Period: The uninterrupted period of the Original Manufacturer’s Warranty cover as stated on the official Original Manufacturer’s Warranty certificate or publication.
2.1.8 You/Your: The customer of this EW Service Plan.
2.1.9 Immediate Family Member: Your spouse and/or children.

2.2 Scope of EW Service repair
Repairs which are required by You during the EW Service Period are for the same defects as the Manufacturer Covered Defects, in respect of the Mobile Device, subject to the following conditions:
2.2.1 Repair performed exclusively by a Samsung authorized service center.
2.2.2 The Mobile Device must (a) have been purchased new in Hong Kong; (b) have been manufactured/distributed in Hong Kong or legally imported into Hong Kong; (c) have been sold through the Samsung’s authorized dealer / distributor supported by an invoice & Original Manufacturer’s Warranty; (d) at all times have been used in accordance with Samsung’s guidelines for Mobile Device usage including but not limited to regular maintenance & upkeep of the Mobile Device; (e) not have been modified at any time; (f) have been used for personal use only and not for commercial, rental, or profit generation purposes; and (g) have been mainly used by You and Your Immediate Family Member, and have been in Your possession (or Immediate Family Member as relevant) only.
2.2.3 Any previous repair to the Mobile Device must (a) have been performed in Hong Kong; and (b) have been performed by the Samsung authorized service center.
2.2.4 The Original Manufacturer’s Warranty must remain valid throughout the Original Manufacturer’s Warranty Period and not been voided or affected by any action by You.
2.2.5 In performing EW Service repair, Samsung shall have the option in its discretion, without prejudice to the terms and conditions of this EW Service Plan:
2.2.5.1 to substitute the Mobile Device with a like-for-like model (in the case of BER). The substituted Mobile Device (the spoilt unit) shall become Samsung property. You will be responsible to backup and restore any data You may have from the substituted Mobile Device to the replacement Mobile Device, where relevant.
2.2.5.2 to outsource or sub-contract repair or any part of it.

2.3 Scope of EW Service battery replacement
Battery replacement request during the EW Service Period as specified in this EW Service Plan and as requested by You for the replacement of battery where the battery capacity of the Mobile Device to hold an electrical charge is less than eighty percent (80%) of the battery’s original specification. Battery replacement service is not appliable to Galaxy Ring devices.

2.4 Scope of Screen Protector Benefits
For Galaxy Z Fold6 | Z Flip6 and Galaxy Z Fold7 | Z Flip7 device with 2-Year Samsung Care+ only. One-time free original main screen protector replacement service within the EW Service Period as specified in this EW Service Plan. Please make an appointment at Samsung Live Chat Support to redeem it before you go to Samsung Customer Service Center in Hong Kong.

Live Chat Support: https://www.samsung.com/hk_en/support/contact/#start-chat

2.5 Other Key Conditions
2.5.1 This EW Service Plan becomes valid only on the day immediately after the expiry date of the Original Manufacturer's Warranty.
2.5.2 This EW Service Plan is only valid for the Mobile Device detailed in the personalized information issued to You by email and/or SMS after purchasing of this EW Service Plan. This EW Service Plan is not assignable or transferable by You or to another device, for any reason (including but not limited to the Mobile Device being sold to a third party), other than in the cases set out in clause 2.5.3 below.
2.5.3 This EW Service Plan is transferable to another device only in the event of:
2.5.3.1 the Mobile Device received from Samsung being dead on arrival (DOA);
2.5.3.2 the Mobile Device being substituted by Samsung due to its non-repairable state; or
2.5.3.3 the Mobile Device being substituted under the terms of the Accidental Damage and Liquid Damage Device Insurance provided by Bolttech Insurance (Hong Kong) Company Limited
2.5.4 This EW Service Plan shall continue to cover the DOA substituted Mobile Device provided that You notify us the IMEI or serial number of the substituted Mobile Device by calling our service hotline.
2.5.5 The Mobile Device model and IMEI number will be updated accordingly. For these purposes, “DOA” or “dead on arrival” refers to a Mobile Device (i) being purchased and not taken immediately from a physical outlet and which is later delivered to You; (ii) upon delivery is found to be completely inoperative; and (iii) is immediately returned to the manufacturer for replacement.

2.6 What is Not Included
This EW Service Plan is only for Extended Warranty repairs of the same defects as the Manufacturer Covered Defects based on the terms set out in this EW Service Plan, and for the avoidance of doubt, does not include repair or services of or for the following:
2.6.1 Extended Warranty repairs caused by violating the Original Manufacturer’s Warranty, abuse or negligence.
2.6.2 Regular wear and tear or gradual deterioration.
2.6.3 Replacement of or support for data, software, music etc. i.e., any data stored on the Mobile Device.
2.6.4 Repair implicitly or explicitly covered by the Original Manufacturer’s Warranty
2.6.5 Replacement of any consumable items or accessories like chargers, headphones, etc.
2.6.6 Cosmetic damage to the Mobile Device, such as damage to paintwork, Mobile Device finish, dents or scratches, etc.
2.6.7 Any defects that are subject of the Samsung’s recall.
2.6.8 Any circumstances where the conditions in clauses 2.2 and 2.3 above are not met.
2.6.9 Cost incurred by You to repair the Mobile Device with a third party.
2.6.10 Any form of physical loss or untraceability of the Mobile Device, or any form of consequential or incidental loss suffered by You in respect of the Mobile Device.
2.6.11 Gradually developing flaws, defects, cracks or partial fractures in any part, although at some future time repair or renewal of the parts affected may be necessary.
2.6.12 Deterioration of or wearing away or wearing out of any part, marring or scratching of the Mobile Device caused by external force or naturally resulting from Normal Use or exposure.
2.6.13 Damage arising from attack by unauthorized software/virus, software faults.
2.6.14 Breakage arising out of any intentional act towards the Mobile Device including but not limited to incorrect installation or incorrect set-up.
2.6.15 Damage to any electronic data and/or Mobile Device software/operating system, storage media, data/records or similar intangible items and damage to the SIM card/memory card of the Mobile Device not caused by manufacturing defect.
2.6.16 Any failure of the Mobile Device to operate as a result of problems with respect to the network infrastructure, Your network subscription or similar service issues.
2.6.17 Defect caused by or attributed to the operation of a software virus or any other software-based malfunction; or natural disaster, fire, terrorism, or power surge.

2.7 Termination of EW Service Plan
This EW Service Plan will be immediately and automatically terminated in the following events. In such case, no refund will be due to You.
2.7.1 Fraud, attempted fraud, or non-disclosure of any changes to the Mobile Device that affect this EW Service Plan.
2.7.2 Where the asset serial number is removed, obliterated or altered from the Mobile Device.
2.7.3 If repairs have been conducted by unauthorized repair centers or person at any point during or before the EW Service Period.
2.7.4 Where Samsung has exercised its option to substitute the Mobile Device in accordance with clause 2.2.5 above.
2.7.5 Where Samsung has provided a replacement Mobile Device in the case of BER.

3. Extended Warranty Repair and Battery Replacement Request Process
3.1 You can request an Extended Warranty repair service or battery replacement service by walking in at Your convenience without any prior appointment to the nearest Samsung authorized service center.
3.2 Samsung (through its authorized service centers) repairs the Mobile Device or replaces battery of the Mobile Device and informs You for pick-up arrangement.

4. Governing Law and Jurisdiction
The construction, interpretation and meaning of the provisions of this EW Service Plan shall be determined in accordance with the Hong Kong laws and any disputes arising out of and in connection with this EW Service Plan shall be resolved exclusively by the courts of Hong Kong.

5. Feedback
In case of any Feedback, You may contact us at +852 5808 0286; Monday to Friday 9:00 am to 6:00 pm excluding public holidays.

The customers who purchased Samsung Care+ can enjoy this extended warranty service and a complimentary accidental damage and liquid damage device insurance coverage underwritten by Bolttech Insurance (Hong Kong) Company Limited, limited to twice per annum. Request for accidental damage and liquid damage device insurance repair service is subject to payment of deductible by customers. Please refer to https://hk.careplus.co/en/ for complimentary accidental damage and liquid damage device insurance Terms and Conditions.

The Extended Warranty service (“EW Service”) provided to you by Samsung Electronics H.K. Company, Limited (“Samsung”) (“EW Service Plan”) is governed by these Terms and Conditions: 1.1 This EW Service Plan will serve You for repairing of inherent mechanical and electrical defects and/or failure of Your Mobile Device during the EW Service Period (as defined in clause 2.1.3 below), including:

1.1.1 Unlimited repair requests for EW Service or one (1) BER substitution; and
1.1.2 Battery replacement service request as specified in clause 2.3 below.
1.1.3 Screen Protector Benefits as specified in clause 2.4 below.

1.2 Walk-in to the nearest Samsung authorized service center at Your convenience for EW Service repair or battery replacement request during the EW Service Period.
1.3 The Terms & Conditions of this updated version are updated on 10 July 2025 and are applicable to all existing and new customers.

2. Terms and Conditions
2.1 Definitions
2.1.1 Mobile Device: Smartphones, tablets, wearables and/or notebook computer, as set out in the personalised information that You will receive in Your email or through SMS, which should be for personal use only and not to be used for commercial, rental, or profit generation purposes.
2.1.2 Normal Use: Use of the Mobile Device in accordance with the Samsung guidelines for Mobile Device usage including but not limited to regular maintenance and upkeep of the Mobile Device, usage of specified protection devices such as voltage stabilizers.
2.1.3 Extended Warranty: The Extension of the Original Manufacturer's Warranty on Mobile Device for a period of one (1) year. The EW Service Plan commences on the day immediately after the expiry date of the Original Manufacturer's Warranty and it covers repairing of inherent mechanical and electrical defects and/or failure of the Mobile Device, subject to the relevant terms and conditions contained in the Original Manufacturer's Warranty and the terms and conditions contained herein.
2.1.4 BER: ‘Beyond Economic Repairs’ means cost of a repair is greater than 85% of the recommended retail price (RRP) of the Mobile Device, which should be evaluated and determined by the Samsung authorized service centers at their discretions.
2.1.5 Manufacturer Covered Defects: Defects covered by the Original Manufacturer’s Warranty during the Original Manufacturer’s Warranty Period. The covered defect will vary for each Mobile Device in accordance with the Original Manufacturer’s Warranty for the said Mobile Device.
2.1.6 Original Manufacturer’s Warranty: The original warranty given by Samsung in respect of a Mobile Device.
2.1.7 Original Manufacturer’s Warranty Period: The uninterrupted period of the Original Manufacturer’s Warranty cover as stated on the official Original Manufacturer’s Warranty certificate or publication.
2.1.8 You/Your: The customer of this EW Service Plan.
2.1.9 Immediate Family Member: Your spouse and/or children.

2.2 Scope of EW Service repair
Repairs which are required by You during the EW Service Period are for the same defects as the Manufacturer Covered Defects, in respect of the Mobile Device, subject to the following conditions:
2.2.1 Repair performed exclusively by a Samsung authorized service center.
2.2.2 The Mobile Device must (a) have been purchased new in Macao SAR; (b) have been manufactured/distributed in Macao SAR or legally imported into Macao SAR; (c) have been sold through the Samsung’s authorized dealer / distributor supported by an invoice & Original Manufacturer’s Warranty; (d) at all times have been used in accordance with Samsung’s guidelines for Mobile Device usage including but not limited to regular maintenance & upkeep of the Mobile Device; (e) not have been modified at any time; (f) have been used for personal use only and not for commercial, rental, or profit generation purposes; and (g) have been mainly used by You and Your Immediate Family Member, and have been in Your possession (or Immediate Family Member as relevant) only.
2.2.3 Any previous repair to the Mobile Device must (a) have been performed in Macao SAR; and (b) have been performed by the Samsung authorized service center.
2.2.4 The Original Manufacturer’s Warranty must remain valid throughout the Original Manufacturer’s Warranty Period and not been voided or affected by any action by You.
2.2.5 In performing EW Service repair, Samsung shall have the option in its discretion, without prejudice to the terms and conditions of this EW Service Plan:
2.2.5.1 to substitute the Mobile Device with a like-for-like model (in the case of BER). The substituted Mobile Device (the spoilt unit) shall become Samsung property. You will be responsible to backup and restore any data You may have from the substituted Mobile Device to the replacement Mobile Device, where relevant.
2.2.5.2 to outsource or sub-contract repair or any part of it.

2.3 Scope of EW Service battery replacement
Battery replacement request during the EW Service Period as specified in this EW Service Plan and as requested by You for the replacement of battery where the battery capacity of the Mobile Device to hold an electrical charge is less than eighty percent (80%) of the battery’s original specification. Battery replacement service is not appliable to Galaxy Ring devices.

2.4 Scope of Screen Protector Benefits
For Galaxy Z Fold6 | Z Flip6 and Galaxy Z Fold7 | Z Flip7 device with 2-Year Samsung Care+ only. One-time free original main screen protector replacement service within the EW Service Period as specified in this EW Service Plan. Please make an appointment at Samsung Live Chat Support to redeem it before you go to Samsung Customer Service Center in Macau.

Live Chat Support: https://www.samsung.com/hk_en/support/contact/#start-chat

2.5 Other Key Conditions
2.5.1 This EW Service Plan becomes valid only on the day immediately after the expiry date of the Original Manufacturer's Warranty.
2.5.2 This EW Service Plan is only valid for the Mobile Device detailed in the personalized information issued to You by email and/or SMS after purchasing of this EW Service Plan. This EW Service Plan is not assignable or transferable by You or to another device, for any reason (including but not limited to the Mobile Device being sold to a third party), other than in the cases set out in clause 2.5.3 below.
2.5.3 This EW Service Plan is transferable to another device only in the event of:
2.5.3.1 the Mobile Device received from Samsung being dead on arrival (DOA);
2.5.3.2 the Mobile Device being substituted by Samsung due to its non-repairable state; or
2.5.3.3 the Mobile Device being substituted under the terms of the Accidental Damage and Liquid Damage Device Insurance provided by Fidelidade Macau - Insurance Company Limited.
2.5.4 This EW Service Plan shall continue to cover the DOA substituted Mobile Device provided that You notify us the IMEI or serial number of the substituted Mobile Device by calling our service hotline.
2.5.5 The Mobile Device model and IMEI number will be updated accordingly. For these purposes, “DOA” or “dead on arrival” refers to a Mobile Device (i) being purchased and not taken immediately from a physical outlet and which is later delivered to You; (ii) upon delivery is found to be completely inoperative; and (iii) is immediately returned to the manufacturer for replacement.

2.6 What is Not Included
This EW Service Plan is only for Extended Warranty repairs of the same defects as the Manufacturer Covered Defects based on the terms set out in this EW Service Plan, and for the avoidance of doubt, does not include repair or services of or for the following:
2.6.1 Extended Warranty repairs caused by violating the Original Manufacturer’s Warranty, abuse or negligence.
2.6.2 Regular wear and tear or gradual deterioration.
2.6.3 Replacement of or support for data, software, music etc. i.e., any data stored on the Mobile Device.
2.6.4 Repair implicitly or explicitly covered by the Original Manufacturer’s Warranty
2.6.5 Replacement of any consumable items or accessories like chargers, headphones, etc.
2.6.6 Cosmetic damage to the Mobile Device, such as damage to paintwork, Mobile Device finish, dents or scratches, etc.
2.6.7 Any defects that are subject of the Samsung’s recall.
2.6.8 Any circumstances where the conditions in clauses 2.2 and 2.3 above are not met.
2.6.9 Cost incurred by You to repair the Mobile Device with a third party.
2.6.10 Any form of physical loss or untraceability of the Mobile Device, or any form of consequential or incidental loss suffered by You in respect of the Mobile Device.
2.6.11 Gradually developing flaws, defects, cracks or partial fractures in any part, although at some future time repair or renewal of the parts affected may be necessary.
2.6.12 Deterioration of or wearing away or wearing out of any part, marring or scratching of the Mobile Device caused by external force or naturally resulting from Normal Use or exposure.
2.6.13 Damage arising from attack by unauthorized software/virus, software faults.
2.6.14 Breakage arising out of any intentional act towards the Mobile Device including but not limited to incorrect installation or incorrect set-up.
2.6.15 Damage to any electronic data and/or Mobile Device software/operating system, storage media, data/records or similar intangible items and damage to the SIM card/memory card of the Mobile Device not caused by manufacturing defect.
2.6.16 Any failure of the Mobile Device to operate as a result of problems with respect to the network infrastructure, Your network subscription or similar service issues.
2.6.17 Defect caused by or attributed to the operation of a software virus or any other software-based malfunction; or natural disaster, fire, terrorism, or power surge.

2.7 Termination of EW Service Plan
This EW Service Plan will be immediately and automatically terminated in the following events. In such case, no refund will be due to You.
2.7.1 Fraud, attempted fraud, or non-disclosure of any changes to the Mobile Device that affect this EW Service Plan.
2.7.2 Where the asset serial number is removed, obliterated or altered from the Mobile Device.
2.7.3 If repairs have been conducted by unauthorized repair centers or person at any point during or before the EW Service Period.
2.7.4 Where Samsung has exercised its option to substitute the Mobile Device in accordance with clause 2.2.5 above.
2.7.5 Where Samsung has provided a replacement Mobile Device in the case of BER.

3. Extended Warranty Repair and Battery Replacement Request Process
3.1 You can request an Extended Warranty repair service or battery replacement service by walking in at Your convenience without any prior appointment to the nearest Samsung authorized service center.
3.2 Samsung (through its authorized service centers) repairs the Mobile Device or replaces battery of the Mobile Device and informs You for pick-up arrangement.

4. Governing Law and Jurisdiction
The construction, interpretation and meaning of the provisions of this EW Service Plan shall be determined in accordance with the Macao SAR laws and any disputes arising out of and in connection with this EW Service Plan shall be resolved exclusively by the courts of Macao SAR.

5. Feedback
In case of any Feedback, You may contact us at +853 6825 8570; Monday to Friday 9:00 am to 6:00 pm excluding public holidays.

The customers who purchased Samsung Care+ can enjoy this extended warranty service and a complimentary accidental damage and liquid damage device insurance coverage underwritten by Fidelidade Macau - Insurance Company Limited, limited to twice per annum. Request for accidental damage and liquid damage device insurance repair service is subject to payment of deductible by customers. Please refer to https://mo.careplus.co/en/ for complimentary accidental damage and liquid damage device insurance Terms and Conditions.

Promotion Period 2025.07.10 - 2025.09.30

Customers in Hong Kong who purchase Samsung Care+ for their new Galaxy Smartphone from Samsung Experience Stores, Samsung Online Shop, authorized resellers or authorized distributors in Hong Kong during the Promotion Period can get a Free 7 days’ Asia Travel Insurance.

Redemption Method:

1. Open the Samsung Members app

2. Tap on “Benefits”

3. Select this Promotion

4. Tap “Get Unique Code”

5. Use the promo code in the redemption website to redeem (link below)

This promotion will automatically appear in the Samsung Members app within 14 days after successfully purchasing Samsung Care+. You must redeem the promo code within 90 days of purchasing Samsung Care+.

Redemption website:

https://ecommerce.bolttechinsurance.hk/en/special-samsung-travel-insurance

For details and Terms & Conditions of Samsung Care+ Service Plan, please visit https://samsung.com/hk_en/offer/samsung-care-plus/

Terms and Conditions of this Promotion

• Purchase Samsung Care+ for a new Galaxy Smartphone to get a Free 7 days’ Asia Travel Insurance (this “Promotion”) is organized by Samsung Electronics H. K. Company, Limited (“Samsung”) and will be held between July 10, 2025 and September 30, 2025 (the “Promotion Period”).

• Customers who purchase Samsung Care+ for their new Galaxy Smartphone from Samsung Experience Stores, Samsung Online Shop, authorized resellers or authorized distributors in Hong Kong during the Promotion Period will be eligible to participate in this Promotion (each an “Eligible Customer”).

• By participating in this Promotion, each Eligible Customer agrees to be bound by these Terms and Conditions. Samsung reserves the right to amend these Terms and Conditions at any time. Please check for updates on the Samsung Care+ official website, the latest version shall prevail.

• If there is any inconsistency between these Terms and Conditions and any advertising, publicity and other materials relating to or in connection with this Promotion, these Terms and Conditions shall prevail.

• 7 days’ Asia Travel Insurance is underwritten by Bolttech Insurance (Hong Kong) Company Limited (“bolttech Insurance”) and is distributed and arranged by Bolttech Digital Insurance Brokerage Hong Kong Limited, and is issued by bolttech Insurance to Samsung. Samsung, as the policyholder of the 7 days’ Asia Travel Insurance group policy, and bolttech Insurance are the only parties to this contract of insurance, for the benefit of Eligible Customers. Eligible Customers will be enrolled free of charge into this 7 days’ Asia Travel Insurance group policy as insured members upon valid registration. Samsung is not a licensed insurance agent and does not provide any advice in relation to the 7 days’’ Asia Travel Insurance underwritten by bolttech Insurance. For any questions regarding 7 days’’ Asia Travel Insurance policy and its coverage, please enquire to bolttech Insurance directly through its hotline +852-2603 9435.

• Bolttech Digital Insurance Brokerage Hong Kong Limited is appointed by Samsung as the administrator of the Promotion campaign.

• Eligible Customers must redeem the promo code and complete the redemption procedure on the designated website within 90 days from the date successfully purchasing Samsung Care+ (“Redemption Period”).

• Each promo code is valid for a one-time redemption of travel insurance for a trip departing from Hong Kong and travelling to Asian countries or territories (excluding Australia and New Zealand) for a period of up to 7 consecutive days, with a departure date within 180 days from the date of redemption completion.

• Please complete the redemption at least 14 days prior to the departure date. Otherwise, your trip cannot be insured by the travel insurance.

• After completing the redemption on the redemption website, you will receive a confirmation email from bolttech Insurance within 5 working days.

• Redemption is considered successful only upon receipt of the confirmation email.

• The insured person must be a resident of Hong Kong between 18 and 70 years old who holds valid HKID, and the trip to be insured must depart from Hong Kong.

• The insured person must be the purchaser of Samsung Care+ for the new Galaxy Smartphone. The Promotion cannot be transferred to another individual.

• 7 days’ Asia Travel Insurance is subject to the policy provisions (the “Policy Provisions”). The information mentioned in these terms and conditions are for reference only and does not contain the full provisions. In the event of any inconsistencies between these terms and conditions and the Policy Provisions, the Policy Provisions shall prevail. Please refer to the Policy Provisions for exact terms and conditions, details and exclusions of the 7 days’ Asia Travel Insurance.

• bolttech Insurance reserves the right to make the final decision in approving any claims applications for the 7 days’ Asia Travel Insurance. Where bolttech Insurance reasonably suspects there may be fraudulent claims, bolttech Insurance reserves the right to take action (including but not limited to legal action) as it finds appropriate. Please refer to the Policy Provisions for exact terms and conditions of the 7 days’ Asia Travel Insurance and the Policy Provisions shall prevail, or enquire to bolttech Insurance directly through its hotline.

• The Promotion will be forfeited if Eligible Customer fails to redeem the Offer within the Redemption Period. Eligible Customer shall not make any claim against Samsung whatsoever, and Samsung shall not bear any liability whatsoever.

• For the details of Samsung Care+ sales location, please refer to https://samsung.com/hk_en/offer/samsung-care-plus/#howtobuy.

• Samsung and bolttech Insurance jointly reserve the right to disqualify any Eligible Customer from the Offer where they have reasonable grounds to believe that Eligible Customer has violated these Terms and Conditions or any instructions and/or requirements of this Promotion, or that Eligible Customer may have gained an unfair advantage by participating in this Promotion using fraudulent means.

• The Offer cannot be transferred or sold, cannot be exchanged for cash or other offers/gifts. Samsung reserves the right to change or substitute the Offer with other offers/gifts of a comparable or equivalent value as it deems fit.

• The Offer is only available to an Eligible Customer who purchased the Designated Product for private and domestic use.

• Non-end users (including but not limited to, distributors and resellers) are not eligible to participate in this Promotion.

• Except where expressly provided herein, each Eligible Customer shall bear any costs, expenses and relevant tax payments incurred resulting from participating in this Promotion and no reimbursement may be sought from Samsung.

• By participating in this Promotion, Eligible Customer agrees to exempt and exclude Samsung from all claims or liabilities of any nature arising from participating in this Promotion or otherwise related to this Promotion, including but not limited to, any damage or loss caused by the acquisition, receipt, possession, use or misuse of the Offer or other reasons, and any claim or ground for litigation of any type or nature which the Eligible Customer may potentially possess based on such damage or loss. The above disclaimer is not applicable to damage or loss caused by fraud (including misrepresentation), or death or personal injury caused by negligence.

• Terms with the effect of disclaiming liabilities in these Terms and Conditions shall be applied to the fullest extent permitted by applicable laws.

• Each Eligible Customer agrees to indemnify and hold Samsung harmless from and against any and all claims, damages, liabilities, costs and expenses (including legal costs on an indemnity basis) arising from any misconduct or negligence, as well as breach of these Terms and Conditions for which such Eligible Customer is liable.

• If this Promotion is interfered with in any way or is not capable of being conducted due to any reason beyond Samsung's reasonable control, including but not limited to computer system defects, breakdown of web services, virus infection, hacking, technical failure and/or any force majeure events, Samsung reserves the right in its sole discretion to modify, suspend, terminate or cancel this Promotion, in whole or in part, as appropriate. Samsung shall not bear any liability therefrom.

• In the event of any dispute arising from or in connection with this Promotion or relating to the interpretation of these Terms and Conditions, Samsung reserves the right of final decision.

• By participating in this Promotion, each Eligible Customer agrees that any personal data provided in connection with this Promotion will be collected, used and retained by Samsung, its affiliates and its third party service providers (whether in Hong Kong or abroad) (collectively “Data Users”) for the purposes of (i) verifying eligibility and identity of Eligible Customer, and (ii) fulfillment of Offer redemption and other purposes directly related to this Promotion. Such personal data will be kept in strict confidence and not be disclosed to other third party or used for any other purposes without Eligible Customer’s consent. Data Users will collect and use the personal data in compliance with the requirements of the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong) and Samsung Privacy Policy. Please refer to Samsung website (//www.samsung.com/hk_en/info/privacy/) for details of Samsung Privacy Policy, and request for access to or correction of any personal data.

• No person other than the Eligible Customer and Samsung will have any right under the Contracts (Rights of Third Parties) Ordinance (Cap. 623 of the Laws of Hong Kong) to enforce these Terms and Conditions or enjoy any benefits therein.

• A Chinese version of these Terms and Conditions is provided for reference only. If there is any inconsistency between the English and Chinese versions, the English version shall prevail.

• These Terms and Conditions and /or any claim or dispute arising from or in connection with this Promotion shall be governed by and construed in accordance with the Laws of Hong Kong, without regard to its conflict or choice of law provisions. The parties agree to the exclusive jurisdiction of the courts of the Hong Kong SAR.

• If any terms in these Terms and Conditions are judged to be illegal, invalid or unenforceable, it shall be replaced by a term which achieves Samsung’s intention to the greatest extent possible, and the validity and enforceability of the rest of the Terms and Conditions shall not be affected.