How can I request for my sales receipt if I lose it?

If you need to request a sales receipt, please contact our Customer Center within 6 months from the purchase date, we will help you as soon as possible.

You can access the Samsung Online Shop Customer Center by:

Live Chat

Mobile Device, Computer Enquiries & Samsung Pay | Monday to Sunday (Including Public Holidays): Open 24 Hours

TV, AV & Home Appliances | Monday to Friday: 9am-8pm
Saturday, Sunday & Public Holiday: 9am-6pm
Start chatting

Online Shop Service Hotline

Hong Kong

Hotline Number: 3698 4633

Monday to Sunday (Including Public Holidays) 10am-7pm

Macau

Hotline Number: 0800 333

Monday to Sunday (Including Public Holidays) 10am-7pm

Sign Language support Service

Samsung has prepared a video chat service for people with hearing impairments sign language technical support service.

Support Product: Mobile Device / Tablet

Operation Hour: Every Monday, Wednesday, Friday 2pm-5pm

*Please make an appointment at Live Chat Support

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