Bad Weather Service Arrangement

Learn more about our service arrangement when Tropical Cyclone Warning Signal No. 8 or above, or Black Rainstorm Warning Signal is in force.

Online Shop Delivery Service (Mobile Devices)

Bad Weather Arrangement


Tropical Cyclone Warning Signal No. 8 or above & Black Rainstorm Warning Signal
 


In force: Suspension of service
 


Cancelled at or before 2PM: Resume service gradually within 2 hours
 


Cancelled after 2PM: Service suspended for the rest of the day (Delivery will be postponed to the next business day)
 

*Samsung online shop pickup service will change according to the arrangement of Samsung Experience Store, please refer to the related part below.

Online Shop Delivery Service (Home Appliances)

Bad Weather Arrangement


Tropical Cyclone Warning Signal No. 8 or above & Black Rainstorm Warning Signal
 


In force: Suspension of service
 


Cancelled at or before 2PM: Resume service gradually within 2 hours
 


Cancelled after 2PM: Service suspended for the rest of the day (Delivery will be postponed to the next business day)
 

On-site Repair / Installation Service

Bad Weather Arrangement


Tropical Cyclone Warning Signal No. 8 or above & Black Rainstorm Warning Signal
 


In force: Suspension of service
 


Cancelled at or before 1PM: Resume service gradually within 2 hours
 


Cancelled after 1PM: Service suspended for the rest of the day
 

*Customers who have pre-booked our services will be contacted to reschedule the appointment.

Service Centre

Bad Weather Arrangement


Tropical Cyclone Warning Signal No. 8 or above & Black Rainstorm Warning Signal
 


In force: Suspension of service
 


Cancelled at or before 4PM: Resume service within 2 hours
 


Cancelled after 4PM: Service suspended for the rest of the day
 

*Customers who have pre-booked our services will be contacted to reschedule if warning signal is issued during Service Centre's operating hours.

Experience Store

Bad Weather Arrangement


Tropical Cyclone Warning Signal No. 8 or above & Black Rainstorm Warning Signal
 


In force: Suspension of service
 


Cancelled at or before 4PM: Resume service within 2 hours
 


Cancelled after 4PM: Service suspended for the rest of the day
 

Live Chat

Bad Weather Arrangement


Tropical Cyclone Warning Signal No. 8 or above & Black Rainstorm Warning Signal
 


In force: Limited service provided
 


Cancelled: Resume service within 2 hours
 

Customer Service Hotline

Bad Weather Arrangement


Tropical Cyclone Warning Signal No. 8 or above & Black Rainstorm Warning Signal
 


In force: Suspension of service
 


Cancelled at or before 4PM: Resume service gradually within 2 hours
 


Cancelled after 8PM: Service suspended for the rest of the day
 

Service may be adjusted subject to weather and traffic condition. For enquiry, please contact us via Live Chat or Email. Samsung agents will be at your service as soon as possible. Thank you for your understanding.

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