What dedicated customer care service is available for the Galaxy Z Flip?
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
Galaxy Z Flip comes with the specialised customer care Galaxy Z Premier Service, designed to deliver the best possible product experience to our valued customers.
Galaxy Z Flip screen protection attachment service
Galaxy Z Flip comes with a standard product warranty, which complies with national laws and regulations.
Customers will receive a *one-time screen protector attachment service free-of-charge (FOC) at an authorised Samsung service centre. This service is valid for 1 year from the date of purchase.
Device displays can be repaired at Samsung authorised locations. Charges may apply for replacement parts depending on damage type.
Note : *Available service points for screen protector attachment service may differ by country and subsidiary.
Galaxy Z Flip main screen replacement or repair within 1 year
You are entitled to one-time screen replacement or repair within 1 year from the purchase date of the device.
One-time screen replacement or repair is applicable to the internal, foldable Galaxy Z Flip main screen at low cost. The customer is liable to pay a deductible amount to replace or repair screen.
Protection coverage may vary by country. Other terms and conditions apply.
Galaxy Z Flip concierge service
Every customer that purchases the Galaxy Z Flip receives Galaxy Z Premier Service.
This exclusive customer care service includes one-on-one access to Samsung experts and *24/7 support hub online or over the phone.
Note : *The services offered may vary by country and subsidiary.
Please visit Galaxy Z Flip Premier Service for more details.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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