Galaxy Z Concierge

Need assistance? Our Galaxy Z consultants are available 24/7 to assist you with your enquiries. Reach out to us on Live Support via Live Chat (Open 24 Hours). Alternatively, you may call our call center consultants at 3698 4698 (09:00-24:00).

Galaxy Z Express Fastline

We have reserved Express Fastline service for you to save your waiting time when you head down to our service center.

Please select Ticket A: Galaxy Z(Flip/Fold) Priority

Mobile Data Transfer

Help transfer the data from your existing handset to Galaxy Z Fold5/ Flip5 (including phonebook contacts, music, photos, messages and WhatsApp data).

Please make online reservation in advance

Screen Protector Benefit

We will provide you with twice free original main screen protector service within one year from the purchase date.

* Please make an appointment at Live Chat Support to redeem it before you go to Samsung Customer Service Center in Hong Kong.

One on One Personal Tutorial

( For Galaxy Z Fold5 only )

Get much more from our one on one privileged education course which will be conducted in our service center, so that you can experience a more premier service.
Limited quota, first come first served. Act Now! (This promotion will be ended on December 31, 2023)

Please make an appointment with us on Live Support via Live Chat (Open 24 Hours).

Video Consultation

( For Galaxy Z Fold5 only )

Worry-free video consultation will be exclusive for you to communicate with our customer service consultants at your convenience.
Limited quota, first come first served. (This promotion will be ended on December 31, 2023)

* Please make an appointment with us on Live Support via Live Chat (Open 24 Hours). Service hours for Video Consultation will be available on Monday to Friday 10:00 to 16:00.

Door to Door Service

We can arrange ONE time free of charge round trips pick-up and delivery service (Service Value HK$800/ trip) for you when your device needs to be repaired. You may call our customer service hotline at 3698 4698 (09:00-24:00) for appointment.

＊Service is only available in Hong Kong

“Samsung Care +” Protection (Add on Purchase)

You can add-on purchase Samsung Care+ service plan for your 『Galaxy Z』 to experience the certified care by Samsung experts.

For Samsung Care+ service plan coverage, please click here for more information.