Galaxy Z Concierge

Need assistance? Our Galaxy Z consultants are available 24/7 to assist you with your enquiries. Reach out to us on Live Support via Live Chat (Open 24 Hours). Alternatively, you may call our call center consultants at 3698 4698 (Monday to Friday: 9am-8pm, Saturday/Sunday/Public Holiday: 9am-7pm)

Galaxy Z Express Fastline

We have reserved Express Fastline service for you to save your waiting time when you head down to our service center.

Please select Ticket A: Galaxy Z(Flip/Fold) Priority

Mobile Data Transfer

Help transfer the data from your existing handset to Galaxy Z Fold7/ Flip7

Please make online reservation in advance.

Screen Protector Benefit

We will provide you with twice free original main screen protector service within one year from the purchase date.

* Please make an appointment at Live Chat Support to redeem it before you go to Samsung Customer Service Center in Hong Kong.

Door to Door Service

We can arrange ONE time free of charge round trips pick-up and delivery service (Service Value HK$800/trip) for you when your device needs to be repaired. You may call our customer service hotline at 3698 4698 (09:00-24:00) for appointment.

*Service can be provided on the following working day at the earliest (excluding Public Holiday)
*Service is only available in Hong Kong

“Samsung Care +” Protection (Add on Purchase)

Enjoy your "Galaxy Z" with added peace of mind. You can add-on Samsung Care+ service plan to experience the only care service provided by our experts.
In addition, customer can enjoy an additional one-time free original main screen protector replacement service during the Extended Warranty period.

For Samsung Care+ service plan coverage, please click here for more information.