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Thank you for taking the time to share with us this in-depth review about your positive experience with your new and incredible Q990D Q-Series Cinematic Soundbar with Subwoofer and Rear Speakers, Ku!
We are pleased to read that you have decided to continue trusting the unmatched quality, smartness and power of our fantastic soundbars with this model, which is the perfect upgrade from your previous and still impressive HW-N950.
It is fantastic to know that you made the most of our amazing deals and promotions, that the delivery was swift, although we also appreciate that you wished for the packaging to be more premium to reflect the flagship quality of this product.
We are also glad that you found setting it up very easy with the speakers connecting effortlessly to the soundbar via Wi-Fi and SmartThings. Additionally, it is great that you immediately found the sound quality to be superior through Dolby Atmos and DTS:X format, offering the ultimate surround sound experience every moment, with the volume performance and bass quality also being powerful and astounding overall.
Still, we also appreciate that you can see some room for improvement, as you wished for the overhead Atmos effects and higher sounds to be clearer, although you can definitely feel the superb level of immersion given by the cinematic 3D surround sound through Wireless Dolby Atmos. It is also our understanding that you wished for the remote control to be backlit with additional buttons and shortcuts, as well as for a bigger LED screen on the soundbar and a PRO version to be available.
From our end, we will certainly make sure to pass this feedback along, so we can impress you even more with our future sound systems, their quality, advanced features and technology.
In the meantime, if you have any questions about how to get the best experience out of your product, please also don't hesitate to speak to our AV & TV specialists. You can contact them at 0333 000 0333, Mon-Fri | 8am to 8pm, Sat-Sun | 9am to 6pm or on Live Chat here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support