How long will it take for the duplicate payment to be paid back to me? What if I do not receive this?

It can take up to 15 days for a refund to be issued, but it is quite often sooner (within 3-5 working days), depending on your card issuer. If you haven’t received a refund after 15 working days, please contact us again on 0818 717 100 and our team will investigate.

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