How to set up Windows Hello on the Galaxy Book

Galaxy Book Ion features a fingerprint key to log in via Windows Hello

Windows Hello is a biometrics-based technology that lets you log into your computer easily and securely simply by scanning your fingerprint. To set up Windows Hello:

1 Go to Windows Settings (or simply press the Windows key + I).
2 Select "Accounts", then "Sign-in options".
Windows Hello sign in options menu is selected on the Book Ion
3 Select "Windows Hello Fingerprint". Select "Set up", then "Get started".

Please note: In order to set Windows Hello Fingerprint, you must have already set up a password for your account. If you have not already done so, you will need to complete this step first. The option to set up a password is shown in the section called "Password".

4 Rest your finger on the fingerprint sensor on the keyboard. Rest and lift your finger on the fingerprint key several times. You will be asked to rest different parts of your fingerprint on the sensor to make sure that all areas of your fingerprint have been read properly.
Windows Hello key is a fingerprint scanner
5 Once your fingerprint has been registered, you will be promoted to create a PIN if fingerprint recognition is not available. Select "Set up PIN" to continue.
6 Enter your Windows password.
7 Enter your new PIN and confirm PIN, then select "OK".

Please note: Your PIN must meet the complexity requirements. It cannot be a common number pattern.

8 Your Windows Hello fingerprint is now set up. Select "add another" to add another fingerprint. To remove select "Remove".

Thank you for your feedback!

Not finding what you're looking for? We're here to help.



Tweet us | 9am-9pm, 7 days a week

Facebook Messenger

We are here to help | 9am-9pm, 7 days a week

Live Chat

Smartphone support | Mon-Sun | 8am to 8pm
All Products support | Mon-Sun | 8am to 8pm

Order Status & Tracking

Send us an email to get an update on your Samsung Shop order.

Track my repair

Check the status of your repair with Samsung

SmartThings Support

Help with Hubs, Kits, Sensor and Outlets


0818 717100Phone Support

Smartphone support | Mon-Sun | 8am to 8pm
All Products support | Mon-Sun | 8am to 8pm

0818 302 016Samsung Shop

For new and existing orders | 9am - 5pm, 5 days a week

0124 75161B2B Support

For business support
8am - 6pm, Mon - Fri

Calls to 0818 numbers are a National Call number.
These are subject to call charges which vary by network and are subject to change.
Calls maybe recorded for training and quality purposes.
For information on how we collect and use your details, please refer to our Privacy policy

* For any printer related enquiries please visit the HP website.

Face-to-face support

Samsung Support Centres

Find out more about how you can get face to face help.

Contact Us