What do the codes on my washing machine mean?

If your washing machine is experiencing problems, it may show a code on the display. Each code indicates a different issue with your appliance and can often be fixed without calling an engineer. Use the tables below to identify the cause of your code and any possible solutions.

 

If you see an error code that isn't listed or if you have tried all possible solutions and the problem persists, please contact your nearest Samsung Service Centre.

Video Alternative Text

Code starts with a numberClick to Expand

Code

Cause

Solution

1C, 1E

Water level sensor issue

Switch off the appliance at the mains then wait 1 minute.

Switch the appliance back on again and start a new programme.

3C, 3E, 3E1, 3E2, 3E3, 3E4

Motor issue

Switch off the appliance at the mains then wait 1 minute.

Switch the appliance back on again and start a new programme.

4C, 4E

Water supply issue

Make sure that the water tap is opened fully and water is flowing.

Check that the water pressure is sufficient (min: 0.5 bar, max: 8 bar). Water flow from the tap should release at least 4 litres / minute.

Check and clean the mesh filter.

Check that the water supply hose is not clogged or kinked.

Check that the drain hose is secured at the right height.

For further assistance, watch our video:

How to resolve a 4E or 4C error code.

4C2, 4E1, 4E2, 4Ed

Water temperature issue

Check that your water hose is connected to a cold supply and not a hot supply. Cold water is usually indicated by a blue tap.

5C, 5E

Water drainage issue

Use the emergency hose to drain excess water from the drum.

Clean the drain pump filter.

Check the drain hose and waste connection for any kinks and blockages.

Make sure the drain hose isn't clogged and that it is straightened all the way to the drain system. The outlet drain hose should be installed at a height of at least 60cm.

For further assistance, watch our video:

How to resolve 4E or 5E codes.

6E

Water heater not functioning

Please contact the Samsung Service Centre.

8C

MEMS sensor issue

Turn the appliance off and restart the cycle.

8E

Current error

Switch off the appliance at the mains then wait 1 minute. Switch the appliance back on again and start a new programme.

9E1, 9E2, 9H1

Power error

Switch off the appliance at the mains and wait 1 minute before switching it back on again.

If this doesn't fix the issue, make sure that the socket the appliance is plugged into is working.

If there is still no power, you may need to replace the fuse in the washing machine plug.

11E

Low water level detected

Check that the level of the drain hose is not lower than the base of the washing machine.

Make sure the end of drain hose is placed on the floor and that it is not clogged.

Check for a water leak.

If there is no sign of any water, switch off the power for 1 minute. Reconnect it, then try again.

12E

Button issues

Check to see if any of the buttons are sticking.

Disconnect the appliance from the mains and clean the buttons with a lightly dampened cloth.

13E

Signal communication error

Wait for a few minutes, the machine may automatically return to normal operation.

If it doesn't, turn the machine off and restart the cycle.

14E

Button issues

Check to see if any of the buttons are sticking.

Disconnect the appliance from the mains and clean the buttons with a lightly dampened cloth.

18E

Button issues

Check to see if any of the buttons are sticking.

Disconnect the appliance from the mains and clean the buttons with a lightly dampened cloth.

Code starts with a letterClick to Expand

Code

Cause

Solution

AC6, AC, AE

Signal communication error

Wait for a few minutes, the machine may automatically return to normal operation. If it doesn't, turn the machine off and restart the cycle.

bE1, bE2, bE3

Button issues

Check to see if any of the buttons are sticking.

Disconnect the appliance from the mains and clean the buttons with a lightly dampened cloth.

CE

Water temperature issue

Check that your water hose is connected to a cold supply and not a hot supply. Cold water is usually indicated by a blue tap.

dC, DC, DC1, dE, dE1

Door issues

Check that the door is fully closed and that nothing is trapped in the door.

Check your appliance manual for optimum loading.

DDC, ddC

The Add Door was opened without pressing start/pause

Press the Add Door closed then press start/pause to try again.

dE2

On / Off switch error

Disconnect the appliance from the mains, wait for 5 minutes and then try again.

E1

Water supply issue

Make sure that the water tap is opened fully and water is flowing.

Check that the water pressure is sufficient (min: 0.5 bar, max: 8 bar). Water flow from the tap should release at least 4 litres / minute.

Check and clean the mesh filter.

Check that the water supply hose is not clogged or kinked.

Check that the drain hose is secured at the right height.

For further assistance, watch our video:

How to resolve a 4E or 4C error code.

E2

Water drainage issue

Use the emergency hose to drain excess water from the drum.

Clean the drain pump filter.

Check the drain hose and waste connection for any kinks and blockages.

Make sure the drain hose isn't clogged and that it is straightened all the way to the drain system. The outlet drain hose should be installed at a height of at least 60cm.

For further assistance, watch our video:

How to resolve 4E or 5E codes.

E3

Overflow error

Too much washing powder/liquid may have been added.

Switch off the power to the appliance, then wait 1 minute.

Switch the power supply back on. The drain pump should drain the washing machine.

E4

The load in the drum is unbalanced

This is not a fault. The appliance has detected an unbalanced load and has stopped the spin for safety reasons.

Make sure the appliance is on a flat, stable surface.

Redistribute washing by adding or removing items to create a more balanced load.

Single large/heavy items such as bath mats and large towels are unlikely to spin on their own. Please add 2/3 additional towels and put on another spin cycle.

E5, E6

Water heater not functioning

Please contact the Samsung Service Centre.

E7

Water level sensor issue

Switch off the appliance at the mains then wait 1 minute.

Switch the appliance back on again and start a new programme.

E8

Water temperature issue

Check that your water hose is connected to a cold supply and not a hot supply. Cold water is usually indicated by a blue tap.

E9

Low water level detected

Check that the level of the drain hose is not lower than the base of the washing machine.

Make sure the end of drain hose is placed on the floor and that it is not clogged.

Check for a water leak.

If there is no sign of any water, switch off the power for 1 minute. Reconnect it, then try again.

EA, EB

Motor issue

Switch off the appliance at the mains then wait 1 minute.

Switch the appliance back on again and start a new programme.

EC

Temperature sensor error

Switch the appliance off at the mains then wait 1 minute. Switch the appliance back on again and start a new programme.

FE

Fan error

Please contact the Samsung Service Centre.

H1, HC, HE

Water temperature issue

Check that your water hose is connected to a cold supply and not a hot supply. Cold water is usually indicated by a blue tap.

HE1

Water heater not functioning

Please contact the Samsung Service Centre.

HE2

Dryer heater not functioning

The dryer section has shut down for safety reasons as the appliance detected that the temperature was getting too hot.

HE3

Steam function not operating normally

Please contact the Samsung Service Centre.

HOT

Appliance is too hot

This is not a fault. This code means the appliance is too hot. The appliance fan will continue to run until the appliance has cooled down enough for the washing to be removed (55°C). Once it has cooled, the door will unlock.

LC, LC1, LE, LE1

Low water level detected

Check that the level of the drain hose is not lower than the base of the washing machine.

Check for a water leak.

If there is no sign of any water, switch off the power, reconnect and try again.

OC, OE, OF

Overflow error

Too much washing powder/liquid may have been added.

Switch off the power to the appliance, wait 1 minute then switch the power supply back on. The drain pump should drain the washing machine.

Plo

Power error

Switch off the appliance at the mains and wait 1 minute before switching it back on again.

If this doesn't fix the issue, make sure that the socket the appliance is plugged into is working.

If there is still no power, you may need to replace the fuse in the washing machine plug.

Sud

Too much foam is detected

The appliance will usually fix this on its own, however if it doesn't you will need to run either an Eco drum clean cycle or a 90°C cotton cycle with no detergent or washing load.

If the code remains, check the drain pump filter and clean the water supply hose mesh filter, then run a spin cycle to drain the water from the appliance. If there is an accumulation of powder detergent, repeat the "Eco Drum Clean" cycle.

t1, t2, tSt

The appliance is in test mode

Switch off the appliance at the mains then wait 1 minute.

Switch the appliance on again and start a new programme.

tE, tE1, tE2, tE3, tC1, tC2, tC3

Temperature sensor error

Switch the appliance off at the mains then wait 1 minute.

Switch the appliance back on again and start a new programme.

Ub, UE

The load in the drum is unbalanced

This is not a fault. The appliance has detected an unbalanced load and has stopped the spin for safety reasons.

Make sure the appliance is on a flat, stable surface.

Redistribute washing by adding or removing items to create a more balanced load.

Single large/heavy items such as bath mats and large towels are unlikely to spin on their own. Add 2/3 additional towels and put on another spin cycle.

For further assistance, watch our video:

My washing machine is showing a UE code during a spin cycle.


UC

Fluctuation in the supply voltage

Check the power cord is plugged in properly. Switch off the appliance at the mains then wait 1 minute.

Check to make sure the washing machine is not connected to any other apparatus or to an extension cable.

Switch the appliance back on again and start a new programme.

A symbol / icon is displayedClick to Expand

Symbols and icons displayed on your washing machine are not the same as codes. Rather than telling you that something is wrong, icons let you know what your washing machine is doing and provide extra information. 

Please note: Available icons and their appearance will vary between models.

Garment +

Garment+ Samsung washing machine icon

The T-Shirt with a + icon indicates that you can pause the cycle to add more clothing. Some washing machines have an Addwash door, making it even easier to add clothing during a cycle.

Child Lock

Child Lock Samsung washing machine icon

The smiley face icon indicates that Child Lock has been turned on. All buttons on your washing machine other than the power button and the control dial are disabled. On some washing machines, the door will also be locked.

Door Lock

Door Lock Samsung washing machine icon

The padlock (without a smiley face) or the key icon indicates that the door is locked. The washing machine door will lock whenever a cycle is in progress or it is unsafe to open the door. Do not attempt to open the door while this icon is lit.

Delay Start

Delay Start Samsung washing machine icon

The clock icon indicates that delay start is in use. Delay start prepares a cycle to begin at a designated time.

Time Remaining

Time Remaining Samsung washing machine icon

The hourglass icon indicates how much time is left in the cycle. The number shown on the display while the hourglass appears is the time remaining. 

Signal Off

Signal Off Samsung washing machine icon

The crossed out speaker icon indicates that the signal sounds that happen at the end of a cycle have been turned off.

Pure Cycle / Self Clean

Self Clean Samsung washing machine icon

The icon of a washing machine drum will be displayed after a certain number of washes. The number will vary depending on your washing machine model. This icon lets you know that a cleaning cycle should be run. 

Extra Rinse

Extra Rinse Samsung washing machine icon

The sink of water with a + icon indicates that the extra rinse feature has been turned on. Extra rinse adds additional time onto the rinse portion of the cycle to help remove laundry additives and perfumes.

Steam

Steam Samsung washing machine icon

The clouds icon indicates that the steam option has been turned on. Steam is used to improve stain treatment and use less water when washing colourfast clothing.

Interior Lamp

Interior Lamp Samsung washing machine icon

The lightbulb icon indicates that the light inside the washing machine has been turned on.

Smart Control

Smart Control Samsung washing machine icon

The Wi-Fi icon indicates that your washing machine is connected to your home's Wi-Fi and the SmartThings app. Some models also support the Smart Home and Smart Washer/Dryer apps.

 

Enabling Smart Control lets you control the appliance using the Smart Things app. If you have not enabled Smart Control, you can monitor the appliance, but you will not be able to control it remotely.

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