Upgrade starts with Family Mall soft launch
Your feedback will help shape the customer roll-out
Enjoy inaugural offers
Only for SIEL-S employees | Starting 9th Dec
EPDS coupons not valid from 9th Dec to 15th Dec 2025.
How it works
Family Mall can be accessed only through the Knox Portal
Between 9th to 15th Dec | 9 am - 6 pm
Download the detailed user guide for more information
What about old Family Mall?
Employees cannot complete purchases on old Family Mall
Frequently Asked Questions
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Q1. What is the new Family Mall?The new Family Mall is an upgraded, secure shopping platform accessible through the Knox link on our intranet, designed for a seamless employee shopping experience.
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Q2. What is the objective of the Soft Launch of S.com Family Mall?• Samsung India is upgrading our eStore system to a new global-standard platform called Hybris. In other words, only the backend system (Hybris) which processes your orders will change, while the pages you see will remain the same.
• Before Hybris is officially launched on December 16, we are opening the Family Mall store to only SIEL employees (Soft Launch) to make sure the new system works smoothly.
• We are asking employees to order products using this new Family Mall site, to enjoy the discounts and email us if you face any issues during your purchase.
• Post purchase you will receive call/email regarding feedback of new system -
Q3. When is the Soft Launch?The Soft Launch will take place from December 8 to December 15, 2025..
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Q4. What will be the time window for purchase during the soft launch?Employees can make purchases between 9 a.m. and 6 p.m. during the soft launch.
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Q5. What will happen during the Soft Launch?During this period (Dec 5th to 15th), the old Family Mall site (www.samsung.com/in/multistore/1001) will be closed. You will not be able to place orders on the old website. Employees are encouraged to explore and place orders through the new platform (p6-pre-prd.samsung.com/in/multistore/in_1001), which is the designated environment for Soft Launch.
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Q6. What is the inaugural offer?The first 1000 employees who shop above ₹ 15000 between December 9th and December 15th will receive ₹ 500 cart discount on checkout.
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Q7. Who is eligible for the inaugural offer?All SIEL-S employees covered under the Employee Purchase Program are eligible to participate in the offer.
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Q8. How can I avail the ₹ 500 inaugural offer?The ₹ 500 discount is automatically applied to the first 1000 orders above ₹ 15000. It cannot be combined with EPDS coupons.
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Q9. What is the increased shopping limit?The new Family Mall introduces an increased shopping limit of ₹ 750000 providing more flexibility and convenience for employees.
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Q10. How do I access the new Family Mall?Download the detailed user guide for information on how to access the new Family Mall.
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Q11. Can I use the old Family Mall for purchases?No, purchases can only be made through the new Family Mall. Existing employees can log in to the old platform but cannot make purchases there.
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Q12. Is the new Family Mall accessible via the Shop App?No, the new Family Mall is only accessible through the web portal.
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Q13. Whom we should reach out to in case of support/issue during order placement journey?For queries write to grievance.estore@samsung.com
*T&C apply.
*Images shown here are for representational purpose only, actual may vary. All features, specifications and prices are subject to change without prior notice. Model availability may vary from location to location.
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