• Samsung India is upgrading our eStore system to a new global-standard platform called Hybris. In other words, only the backend system (Hybris) which processes your orders will change, while the pages you see will remain the same.
• Before Hybris is officially launched on December 16, we are opening the Family Mall store to only SIEL employees (Soft Launch) to make sure the new system works smoothly.
• We are asking employees to order products using this new Family Mall site, to enjoy the discounts and email us if you face any issues during your purchase.
• Post purchase you will receive call/email regarding feedback of new system

The Soft Launch will take place from December 8 to December 15, 2025..

Employees can make purchases between 9 a.m. and 6 p.m. during the soft launch.

During this period (Dec 5^th to 15^th), the old Family Mall site (www.samsung.com/in/multistore/1001) will be closed. You will not be able to place orders on the old website. Employees are encouraged to explore and place orders through the new platform (p6-pre-prd.samsung.com/in/multistore/in_1001), which is the designated environment for Soft Launch.

The first 1000 employees who shop above ₹ 15000 between December 9^th and December 15^th will receive ₹ 500 cart discount on checkout.

All SIEL-S employees covered under the Employee Purchase Program are eligible to participate in the offer.

The ₹ 500 discount is automatically applied to the first 1000 orders above ₹ 15000. It cannot be combined with EPDS coupons.

The new Family Mall introduces an increased shopping limit of ₹ 750000 providing more flexibility and convenience for employees.

Download the detailed user guide for information on how to access the new Family Mall.

No, purchases can only be made through the new Family Mall. Existing employees can log in to the old platform but cannot make purchases there.

No, the new Family Mall is only accessible through the web portal.

For queries write to grievance.estore@samsung.com