Samsung Care+,
A worry-free total care service
Plan for the unplanned with extended coverage.
Life happens but Samsung Care+ has you covered
Enjoy peace of mind with Samsung Care+, a wide-ranging device care plan for your new Galaxy Smartphone, Tablet or Smartwatch. You’ll stay protected beyond the standard warranty, with coverage for all accidental damage for up to 2 years. Whatever happens, our Galaxy experts will work to help get you back on track.
Only Pre-Order
Here’s what’s covered
Hardware
repairs
Get fast, convenient repairs using genuine Samsung parts, from our authorised technicians.
Battery
replacement
Stay powered up with hassle-free battery replacements.
Water
damage
Get hassle-free repair services for accidental damage caused by water or other liquids.
Software
coverage
If your phone isn't running smoothly, we'll check and fix the issue.
2 claims within
2 years
Make up to 2 claims for repair or replacement within 2 years, and save with a low deductible per claim.
Select your device to find out your coverage details
MOBILE
TABLET
WATCH
GALAXY BOOK
BUDS
- *Samsung Care+ prices are subject to change without notice.
- **Samsung Care+ coverage may vary by country, model and deductibles may apply.
How is it better than the warranty?
-
Basic manufacturer warranty covers• Device Breakdown
• Walk in and repairs at ASC center
• 1-Year battery warranty
• 24 hours remote diagnostics -
Samsung Care+ Covers• Extended Warranty - Covers technical & mechanical failure for 1 year.
• Screen Protection - Covers front screen damage for 1 year.
• Accidental Damage & Liquid Damage - Covers accidental front & back screen damage & liquid damage for 1 year.
• Comprehensive Protection - Covers accidental physical & liquid damage (including screen) and technical or mechanical failure for 2 years. -
Does not coverLoss of device
Theft of device
Devices with modified software or hardware
How and where to buy
Getting covered is easy. You can buy Samsung Care+ with your new Galaxy phone or within 30 days of your purchase date.
Just choose one of the online or offline options below.
Samsung Experience Stores
Samsung Online Shop
Samsung Care+
Online Store
Samsung My Galaxy App
Samsung Authorized
Service Centers
SAMSUNG EXPERIENCE STORE
SAMSUNG ONLINE SHOP
SAMSUNG CARE+ ONLINE STORE
MY GALAXY APP
SAMSUNG AUTHORIZED SERVICE CENTERS
Buying a new Galaxy from Samsung.com and want to protect it at the same time?
Getting a new Galaxy? Purchase Samsung Care+ together with your new device on Samsung.com to give yourself peace of mind.
1. Add Samsung Care+ to your order
From our samsung.com, select the Samsung Care+ plan for your new Galaxy and add it to your cart.
2. Complete your purchase
Head to the checkout to buy your phone and Samsung Care+ plan at the same time.
3. Relax. You're covered.
Now you can enjoy your new Galaxy phone to the fullest. Plus, check your coverage status anytime on the Samsung Members app.
Need coverage for a Galaxy you already own?
Get Samsung Care+ at the Samsung Online Store anytime within 30 days of purchase to protect your device from the unexpected.
1. Register in our Samsung Care+ Online Store
Log in and input your IMEI number, select the Samsung Care+ plan for your phone.
2. Complete your purchase
Head to checkout to purchase your Samsung Care+ plan.
3. Relax. You're covered.
Once you are activated, you can enjoy your new Galaxy phone to the fullest. Plus, check your coverage status anytime on the Samsung Members app.
Need coverage for your Galaxy?
Purchase Samsung Care+ at your nearest Samsung Experience Store during or after purchase of a new Galaxy device to protect it from the unexpected.
1. Visit your nearest Samsung Experience Store
A Samsung professional will help you find out your device status and purchase Samsung Care+ at your nearest Samsung Experience Store.
2. Complete your purchase
Head to checkout to purchase your Samsung Care+ plan. Our sales expert will register your device through our retail portal.
3. Relax. You're covered.
Once you are activated, you can enjoy your new Galaxy phone to the fullest. Plus, check your coverage status anytime on the Samsung Members app.
How to claim your benefits
with Samsung Care+
A Samsung professional will help you find out your device status and purchase Samsung Care+ at your nearest Samsung Customer Service.
STEP 1
Oops! You’ve dropped your phone on your way to work- and to your dismay, the screen seems to be shattered. What should you do?
STEP 2
If you are already a Samsung Care+ member, rest easy. We can restore your device quick and easy.
STEP 3
Visit your nearest Samsung Customer Service Center, or avail free pick-up for authorized, convenient repair services provided by our trained professionals.
STEP 4
Your policy will be verified in a few minutes, as you complete payment for one time deductible charges. That’s it! No other paperwork required!
Contact us here.
Customer Care : 1800 202 1234 (Toll Free Number)
Mon – Sun : 9 AM – 9 PM
Email id : support.careplus@samsung.com
(For B2B Customers & Bulk order)
Email id: sales.enquiry@samsung.com
Website: https://www.samsung.com/in/store/corporate/
It’s easy to find your IMEI number
To make a claim or check your coverage, you’ll need your 15-digit IMEI number ready. Here’s how to find it.
Method 1
Dial *#06# from your phone. Your IMEI number will appear on your screen.
Method 2
On your phone, go to Settings and then tap About phone. Look for your IMEI number on the screen.
Method 3 (tablets only)
Your IMEI, serial number and model number may be printed on the back of your tablet.
_JPG$)
Find out more
Frequently Asked Questions
Answer to the most common questions about Samsung Care+
-
Q. What is Samsung Care+ and why should I purchase it?Samsung Care+ brings together a range of benefits that are meant to safeguard your device against any accidental, physical or liquid damage, technical or mechanical failure. There are four packs custom created for your smartphone. You could pick one of these packs. • Extended warranty – 1 Yr. • Screen only Protection – 1 Yr. • Accidental & liquid damage Protection – 1 Yr. • Comprehensive Protection (ADLD + Warranty) – 2 Yrs.
-
Q. Which Samsung Devices can be covered under Samsung Care+ ?Samsung Care+ now covers select range of Samsung Smartphones, Tablets & Wearables.
-
Q. What are the benefits of each of these products?Extended warranty extends the warranty of your Samsung mobile phone by an additional year. With this plan, you would be able to enjoy the same services offered during the warranty for an additional year. All technical and mechanical failure of the handset will be covered under this plan. Screen only Protection covers the damage to the front screen of your device. With this plan, you are covered for any damage to the front screen for one year from the plan purchase date. Accidental & liquid damage Protection , as the name suggests, it covers the complete phone from any kind of accidental damage or liquid damage. This plan covers any physical or liquid damage to your device for one year from the plan purchase date. Comprehensive Protection Plan gives you complete peace of mind for 2 years where we protect your phone against any accidental, physical or liquid damage, technical or mechanical failure.
-
Q. Where can I buy Samsung Care+ packs?You can buy Samsung Care+ packs from any of Samsung Experience Stores, Smart Cafes, select Multi Brand Outlets, Samsung online shop, Samsung Authorized Service Centers or My Galaxy app on your Samsung smartphone.
-
Q. Can I buy Samsung Care+ packs any time after I purchase my smartphone device?Extended Warranty Packs can be bought up to 300 days from the device purchase. ADLD, Screen Protection & Comprehensive Protection packs can be bought up to 30 days of device purchase. Please note that ADLD, Screen Protection & Comprehensive Protection packs can only be bought after successful diagnostics if purchased after 3 days of device activation.
-
Q. How do i activate my Samsung Care+ pack after purchase?Samsung Care+ packs are auto activated as soon as you purchase the pack or receive the device. You will receive a mail with a policy certificate which is a proof of your activation.
-
Q. Can I buy multiple Samsung Care+ packs for one device?No, for one IMEI number, only one Samsung Care+ pack can be bought throughout the life of the device.
-
Q. When does the validity of Samsung Care+ pack start?For Screen Protection, ADLD & Comprehensive Protection Samsung Care+ packs, coverage starts from the date of purchase of the pack when bought offline. In case of purchase from Samsung online shop along with the device, the validity will start from the date of delivery of device to the customer. For Extended warranty , coverage starts immediately after expiry of standard warranty and will be valid for 1 year.
-
Q. Where and how can I file claim for my Samsung Care+ pack?You can raise your claim through either of the options:- i) Log on to My Galaxy app -> Services -> Samsung Care+ and raise a claim yourself ii) Walk into nearest authorized Samsung Service Centre iii) Call up Samsung Call Centre number 1800 202 1234 iv) Log into samsung.servify.tech and raise a claim yourself
-
Q. Do I need to pay while raising a claim?Yes, you need to pay a one-time deductible every time you raise a damage claim under Screen Protection, ADLD or Comprehensive packs. The cost ranges from Rs. 299 - Rs. 4999 depending on your device model. There is no one-time deductible for Extended Warranty packs.
-
Q. Is pick-up and drop facility available for device repairs?Yes, you can choose to avail pick-up & drop facility totally free of cost at the time of raising the claim. Please note that the facility is available at select pin codes only.
-
Q. Will I get Samsung Care+ for Samsung phones purchased outside India?No. Samsung Care+ is only available for phones purchased in India.
-
Q. I want to cancel my Samsung Care+, will I get a refund on the days remaining?No, Samsung Care+ pack once bought cannot be cancelled, and hence no refund is possible.
-
Q. My device is stolen, can I claim it under Samsung Care+ Plan?Samsung Care+ Plans do not cover theft and loss of the device.
-
Q. I am selling my phone. Can I transfer Samsung Care+ pack to the buyer?Samsung Care+ pack is not transferrable.
-
Q. I own a refurbished or a second hand mobile. Can I buy Samsung Care+ for my mobile?No, Samsung Care+ cannot be purchased for refurbished phones.
-
Q. I did not get a mail after purchasing Samsung Care+?Please call us on 1800-202-1234 if you do not receive a policy confirmation mail within 24 hours after purchasing. We will assist you.
-
Q. What documents should I provide to avail repair service?Your policy confirmation mail is the only proof that you require to avail service from the service centre.
-
Q. How many times can I request for a repair under the Plan?Under Screen Protection, ADLD & Comprehensive Protection Samsung Care+ plans, you are allowed to raise One (1) damage claim per year. Under Extended warranty , you are allowed to raise unlimited number of repair requests (up to the total repair costs is not more than device invoice value).
-
Q. When can I claim damage protection under Samsung Care+ Plan?You will be eligible for a claim after 7 days of activation of your Samsung Care+ Plan. Devices that have undergone unauthorized repair and contain non genuine parts will not be covered under the plan.
-
Q. How can I check the status of my claim?You can check the status of your claim on Samsung Care+ Portal in the “Track Request” section. You can login to the portal through My Galaxy app -> Services Section -> Samsung Care+
* Images shown here are for representational purpose only, actual may vary. All features, specifications and prices are subject to change without prior notice. Model availability may vary from location to location.