Cleaning the Washing Machine

Last Update date : May 18. 2022

Attention : If even after following the procedures below, your problem is not resolved, please contact us via    WhatsApp  so that we can quickly diagnose your device and help you in the best possible way.

Please Note: This help content is only applicable to the product purchased from Indian retailers. If you require help for the products purchased outside of India contact your local Samsung subsidiary for more information.


The below videos will show you how to solve some of the most common problems relating to cleaning the washing machine.

1. Use the Eco Drum Clean cycle

Please Note: If Eco Drum clean function is not available kindly run any wash cycle of washing machine in empty condition. For example - Run cotton cycle in empty condition.

Cleaning the Washing Machine

Eco Drum Clean is an eco-friendly cleaning cycle designed to remove detergent residue and build up. The Eco Drum Clean cycle should be run every forty washes. To use the Eco Drum Cycle, press the Power button, turn the cycle selector to 'Eco Drum Clean', then press the Start/Pause button.



1 Press the Power button.
2 Turn the Cycle Selector to the ECO Drum Clean course.

● You can only use the Delay End function.

● The water temperature during the ECO Drum Clean is set to 70 ˚C.

You cannot change the temperature.

3 Place the appropriate amount of cleansing agent into the detergent compartment and close the detergent drawer (when cleaning the drum using a cleansing agent).
Cleaning the Washing Machine

● Be sure to use the recommended cleansing agent for cleaning the drum.

● There are powder-type and liquid-type drum cleansing agents. The liquid-type cleaning agent is only available with liquid detergent box (option).

4 Press the Start/Pause button.

● If you press the Start/Pause button, the ECO Drum Clean course begins.
● Using the ECO Drum Clean course, you can clean the drum without using a cleansing agent.
● Never use the ECO Drum Clean course when laundry is in the washing machine. This may result in damage to the texture or a problem with the washing machine.
● In the ECO Drum Clean course, never use normal detergent.
● Use only 1/10 of the amount of the drum cleansing agent recommended by the cleansing agent manufacturer.
● Since using a chlorine bleaching agent may discolour the product, be sure to use only oxygen bleaching agents.
● Powder-type cleansing agent: Use a [powder-type bleaching agent] or a [cleansing agent for drum cleaning only].
● Liquid-type cleansing agent: Use a [liquid-type oxygen bleaching agent] or a [cleansing agent for drum cleaning only].

Cleaning the Washing Machine

The ECO Drum Clean Auto Alarm Function


● If the “ECO Drum Clean” indicator on the display and the lamp on the Cycle Selector are lit after a wash, it indicates that tub (drum) cleaning is required. In this case, remove the laundry from the washing machine, turn the power on, and clean the drum by performing the ECO Drum Clean course.
● If you do not perform the ECO Drum Clean course, the “ECO Drum Clean” indicator on the display and the lamp on the Cycle Selector are turned off. However, the “ECO Drum Clean” indicator on the display and the lamp on the Cycle Selector are turned on again after two washes are performed. However, this will not result in a problem with the washing machine.
● Although generally, the ECO Drum Clean Auto Alarm appears once a month or so, the frequency may differ depending on the number of times the washing machine is used.





This course will help in keeping the tub clean and dry:

Cleaning the Washing Machine

● Press the power button to on.
● Press the course select button two times.
● Press the start/hold button
● Add a detergent and close the lid.

Note : Never place laundry inside the tub when this cleaning process is going on, it will damage your clothes.



Top Load: In Most of the Top Load model, Eco Tub Clean function can be initiated by pressing 'Eco Tub Clean' Button for 3 Sec and then Start Button. If not available, Kindly cross check product Manual.


Front Load: Check Interactive Guide for Eco Tub Clean

2. Keep the filters clean



Clogged filters can lead to drainage and water problems. These will show on your machine as 4E/4C and 5E/5C errors. We recommend cleaning your mesh filter at least once or twice a year, and cleaning your debris filter five or six times a year.


Front Load: Cleaning the debris filter



Cleaning the Washing Machine
1 Remove the remaining water first.

If you separate the filter without draining the remaining water, the remaining water may trickle out.

● If foreign substances accumulate debris filter, the performance of the bubble function will be degraded.


Caution : Before cleaning the debris filter, make sure to unplug the power cord.

2 Open the filter cover by using a key or coin.
3 Unscrew the emergency drain cap by turning it to the left and drain off all the water.
4 Unscrew the debris filter cap.
5 Wash any dirt or other material from the debris filter. Make sure the drain pump propeller behind the debris filter is not blocked.
Cleaning the Washing Machine
6 Replace the debris filter cap.
7 Replace the filter cover.

Caution : Do not open the debris filter cap while the machine is running or hot water may flow out.

● Make sure to replace the filter cap after the filter cleaning. If the filter is out of the machine, your washing machine may malfunction or leak water.

● The filter should be fully assembled after the filter cleaning.




Water supply connector filter:

Pull out the filter , clean the dirt and wash well.

Cleaning the Washing Machine

● Pull in the filter and connect the hose to the inlet water valve tightly.

Cleaning the Washing Machine

Check if there is any leakage.Note to tighten up the connector


Cleaning the filter :


● Clean the filter net often to keep the washer clean.

Cleaning the Washing Machine

● Push the upper part of the magic filter and pull in.

Cleaning the Washing Machine

Open the cover as shown in the figure.

Cleaning the Washing Machine

● Clean the magic filter.
● Clean the cover and insert the lower part of the filter in the basket first and then push the filter with click sound.

Cleaning the Washing Machine
3. Cleaning the exterior
1 Wipe the washing machine surfaces, including the control panel, with a soft cloth using a nonabrasive household detergent.
2 Use a soft cloth to dry the surfaces.
3 Do not pour water onto the washing machine.
4. Cleaning the detergent drawer and the drawer recess
Cleaning the Washing Machine
1 Press the release lever on the inside of the detergent drawer and pull the drawer out.
2 Remove the softener divider and the liquid detergent box(option) from the detergent drawer.
3 Wash all parts under running water.
Cleaning the Washing Machine
4 Clean the drawer recess with an old toothbrush.
5 Replace the softener divider and the liquid detergent box (option) by pushing it firmly into the drawer.
Cleaning the Washing Machine
6 Push the drawer back into place.
7 To remove any remaining detergent, perform a rinse cycle without any laundry in the drum.

Thank you for your feedback!