How to restart the device when freezed or hanged

Last Update date : Aug 04. 2022

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 Attention : If even after following the procedures below, your problem is not resolved, please contact us via    WhatsApp so that we can quickly diagnose your device and help you in the best possible way.

When your Galaxy phone is constantly freezing or getting hanged. Kindly refer the guide, “Why is my phone slowing down and how can I speed it up? to resolve this issue.

If your device is still not responding try the following steps:

Perform force restart on the device.

If your device is frozen and unresponsive, follow the steps given below.

Please Note: Ensure your Galaxy device has a sufficient battery charge percentage (>20%), because less battery charge percentage may result in device not powering on.

Press and hold the Volume down key and Power key simultaneously for 7 seconds to Force Restart your mobile device
1 Press and hold the Volume Down and Power key simultaneously for 7 seconds.
2 Your device will restart.

Update Software Version

System updates can bring improvements that could fix your issue. To check if there is a software update available on your Galaxy phone launch your Settings > Software update > Download and install > Update Now.

For a detailed explanation on updating your software check out our page 'how to update software' for step-by-step instructions. 

Please Note: It is highly recommended to connect to a stable Wi-Fi network before downloading a new software update. Downloading via mobile networks may result in additional charges. Please ensure that your Mobile device has enough storage space before performing a Software Update.

How to use the Samsung Members app

If you are experiencing difficulties with your Samsung mobile, tablet, or wearables, you can send us a question in the Samsung Members app. Find out more about sending an error report.

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