Smart switch connection cannot be set even after using a supported model.What to do?

Last Update Date : Jul 03. 2018
 

If a model supported by Smart Switch cannot be connected. You need to check the specifications of the PC fulfilling the recommended system specifications of Smart Switch PC Tool.

 

. 

 

Below mentioned are some criteria that needs to fulfilled :

 

● Plug the USB into the PC again, and check if the device's model is displayed correctly in Windows Explorer.

● Once the device is connected and displayed correctly in Explorer, run Smart Switch again and check if the connection is established.

● If the device does not show up on Windows Explorer or Smart Switch after connecting again, make sure that the specifications of the PC fulfill the recommended system specifications of Smart Switch PC Tool.

 

 

 


Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Track my repair

Check the progress of your repair

Chat with us

Samsung is pleased to offer Chatbot support for Samsung products related queries. You can also choose to connect with our Live Chat agent.
Services available 24 Hours a day / 7 Days a week

Email

We'll respond within 24 hours of your request.

Samsung Members Web Community

Log in with your Samsung Account and join the Samsung Members community! Peer to peer support for mobile phones.

Call

1800 40 7267864 (1800 40 SAMSUNG)1800 5 7267864 (1800 5 SAMSUNG)

(Toll Free) For Use By Customers In India Only 24 Hours a day / 7 Days a week

+880 9612300300+880 8000300300

(Toll Free) For Use By Customers In Bangladesh Only 8AM - 10PM / 7 days a week

+94 11 7267864+94 11 SAMSUNG

(Toll Free) For Use By Customers In Sri Lanka Only 8.30AM - 6.30PM / Mon ~ Sat

+977 16600172667 (For NTC customers only)+977 9801572667

(Toll Free) For Use By Customers In Nepal Only 8AM - 8PM / 7 Days a week

Dial as per your country

* For any printer related enquiries, please visit the HP website .

Face-to-face support

Samsung Service Centers

Find out more about how you can get face-to-face help.

Service Online Appointment

Book a service appointment at your nearest service center.

Contact Us