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0% Interest Instalments
Mobile Trade-in
Appliance Trade-up
Samsung Care+ for Mobile
Premium Care for Appliances
Official Samsung Warranty
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FAQs
What is Samsung Rewards?
Samsung Tiering is a loyalty program which rewards our customers by purchasing products through the samsung.com online store.
There are 3 tier levels:
• Blue
• Gold
• Platinum
Each tier will come with incremental benefits such as increased rewards earn rates, promotions, and discounts.
You will be added into the Blue tier as soon as you join the program.
• Spending between $3,999 and $9,999 within 24 months of joining promotes you to the Gold tier to earn 2% back in rewards points.
• To maintain Gold tier status, spend within this range within the 24-month period after your upgrade.
• Spending $9,999 or more within 24 months of joining promotes you to the Platinum tier to earn 3% back in rewards points.
• To maintain Platinum tier status, spend $9,999 within the 24-month period after your upgrade.
How do I enrol in Samsung Rewards?
Customers who set up Samsung account after 26th July 2023, would have been automatically enrolled onto Samsung Rewards. This means that there's nothing you need to do - you can start benefitting from Tiering straight away.
If you set up your Samsung Account before 26th July 2023 or made a purchase on samsung.com online store, you would have needed to opt to join Samsung Rewards to enjoy tiering rewards points benefits.
You can check your membership status at www.samsung.com/nz/mypage/rewards
Where can I purchase Samsung Care+?
You can purchase Samsung Care+ on:
•Samsung.com Online Store (when you buy an eligible device purchase now) or,
•Samsung Care+ Online Portal (within 30 days of eligible device purchase)
Eligible devices are as follows:
•Mobile phones models:
⚬ Galaxy S25, Galaxy S25+ and Galaxy S25 Ultra
⚬ Galaxy Z Flip6 and Galaxy Z Fold6
⚬ Galaxy S24, Galaxy S24+ and Galaxy S24 Ultra
⚬ Galaxy Z Flip5 and Galaxy Z Fold5
⚬ Galaxy S23, Galaxy S23+ and Galaxy S23 Ultra
⚬ Galaxy S22, Galaxy S22+ and Galaxy S22 Ultra
•Tablet models:
⚬ Galaxy Tab S10+ and Galaxy S10 Ultra
⚬ Galaxy Tab S9, Galaxy Tab S9+ and Galaxy Tab S9 Ultra
What does my insurance cover me for?
Your Samsung Care+ plan includes Accidental Damage and Theft Coverage for hardware repairs, water damage, device replacement and certified care by Samsung experts.
How many claims can I make during the 2-year coverage?
You can make up to a maximum of two (2) successful claims in each 12-month period. You may have a maximum of two (2) successful claims in the first year and a further two (2) successful claims in the second year. We will determine whether to repair, replace or pay you up to the cover amount subject to payment of the applicable excess and the Terms and conditions.
Where can I find out more information about your finance options?
You can find out about finance options on https://www.samsung.com/nz/offer/interest-free/ page.
Each finance providers respected criteria may vary.
Finance Now - https://www.samsung.com/nz/offer/interest-free/financenow/
Q Card - https://www.samsung.com/nz/offer/interest-free/qcard/
Afterpay - https://www.samsung.com/nz/offer/interest-free/afterpay/
Purple Visa - https://www.samsung.com/nz/offer/interest-free/purplevisa/
- 1. Benefits may vary by product.
- 2. Aforementioned rewards points percentages (%) are ONLY applicable to purchases at Samsung.com.
Rewards benefits mentioned above are ONLY applicable within Samsung.com. Customers who set up Samsung Account after July 5th, 2023, would have been automatically enrolled onto Samsung Rewards. - 3. Samsung Care+ is administered by The Warranty Group Australasia Pty Ltd. (CN 920655) and underwritten by Virginia Surety Company, Inc.(CN 920655), trading as Assurant.
An excess is payable for each claim made under Samsung Care+ and must be paid before a claim is settled. Exclusions apply. All coverage features above are subject to 2 claims per year over 2 years and each claim is subject to an excess. Please see your terms and conditions to learn more.
Samsung Care+ coverage purchase prices are subject to change without notice. All prices are inclusive of GST. Samsung Care+ coverage may vary by country, model and claim excesses may apply.
Please see your terms and conditions to learn more. https://images.samsung.com/is/content/samsung/assets/nz/offer/tnc/Samsung_Care_TC_ADT_New_Zealand_20251.pdf
Samsung Care+ coverage may vary by country, model and deductibles may apply. - 4. All Trade-In transactions will be subject to the full Trade-In Terms and Conditions, and may be subject to a Non-Return Charge, Device Condition Charge, or Rejection of Adjusted Value Charge, as applicable and as outlined in the Trade-In Terms and Conditions.
- 5. The Trade-up offer is available for purchases of the eligible products while stocks last. We reserve the right to withdraw models from this offer without notice. Full terms and conditions.
- 6. Premium Care Service is available for select Samsung Refrigerators, Washing Machines, Dryers and Dishwashers. T&Cs apply.
