Offer ends 2:00pm, 11 May 2026. T&Cs apply.

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Offer ends 2:00pm, 11 May 2026. T&Cs apply.

Shop now

Upgrade smarter with Mobile Trade-In

Make the most of your old devices

Get competitive Trade-In value for your smartphone, tablet or wearables and upgrade to the latest Samsung technology.

Trade-In even if damaged

Cracked or damaged device? Samsung accepts devices in various conditions for Trade-In.1

Ship your device
with ease

Trading in your device is easy — just ship it. Our streamlined process ensures a quick, effortless experience.

How it works

Cracked or damaged device?

Save now with an instant discount

Step 1
Choose your new device

Pick your new Galaxy smartphone, tablet or smartwatch and add it to the basket.

Step 2
Check your
device's value

Simply confirm the make, model and condition of your device to get an estimate valuation in no time.4

Step 3
Send your device

Post your device using the freepost package you received. Make sure to back up your data and wipe it before sending, turn off activation locks, such as Find My or Google Activation Lock, and remove passwords and account information from your device.2

Step 4
Complete your
Trade-In

You’ll receive an email once your device has been inspected and its value confirmed. Please note ― if it doesn’t match your description, you may be charged the difference in valuation.3

Quick question and answer

What devices can I trade in?

You can trade in phones, tablets, and wearables from various brands if you’re purchasing a new qualifying Galaxy device.4

Where can I check my Trade-In order status?

Check your Trade-In status in My Orders on My page.

Do included accessories need to be returned?

You don’t have to, but you can always send in your chargers, cables, cases and watch straps and we will dispose of them for you.

Frequently Asked Questions

The Mobile Trade-In Program enables customers to exchange eligible devices for an instant discount on a new qualifying Galaxy device. For detailed terms and conditions, please refer to the Mobile Trade-In Program guidelines.

You can trade in phones, tablets, and wearables from various brands if you’re purchasing a new qualifying Galaxy device.

Yes, you can trade in the device you’re currently using. If you’ve purchased a new phone through the Mobile Trade-In Program, you can keep your old device until you’ve received and transferred all your data to the new one. The old device must be sent to us within 7 days of receiving your new device.

Yes, you must back up and remove all personal data from your device before sending it. This includes photos, contacts, apps and any other sensitive information such as passwords and account information from your device. Samsung recommends performing a factory reset to ensure your data is completely erased, and turn off activation locks, such as Find My or Google Activation Lock.

The Trade-In value is based on the device’s model, condition, age and market demand. Samsung partner’s system evaluates these factors to provide an estimated value, which is confirmed after your device has been received and evaluated.

The Trade-In value is confirmed after your device has been received and inspected. You’ll receive a notification with the final value, which may differ from the estimated price given before sending the old device.

To disable Find My Galaxy:

1. Go to Settings on your device.

2. Tap Biometrics and Security.

3. Select Find My Mobile.

4. Toggle off the switch to disable the service.

5. Follow additional prompts to complete the process.

If the device’s condition differs from the initial assessment, you may be charged the difference in valuation.

No, once you’ve shipped your device, the process cannot be cancelled. Please ensure you’re satisfied with the terms before shipping.

No, once you ship your device, it cannot be returned. Please ensure all personal data is removed before sending. However, if you choose to reject the final confirmed valuation by the Samsung Partner then your old device may be returned to you. Please note: The full trade-in discount (including both the estimated value and any bonus) will need to be repaid.

 

*Mother's Day Sale Promotion is valid only on selected products starting from 2:00pm, 13 April – 2:00pm, 11 May 2026. Offer valid until the promotion duration or stock lasts. Not stackable with any other promotion. T&Cs apply.

eVoucher Code valid until 02:00pm, 11 May 2026 and for a minimum cart value of $500. T&Cs apply.

*Promotion offer ends 2:00pm, 11 May 2026 or until stocks last. Terms and conditions apply.
 
  1. To be eligible for Trade-In, your device must meet the following criteria:
    • Powers on and holds a charge without unexpected shutdowns.
    • No liquid damage or defects.
    • Reset to factory settings with all personal information and software locks removed. (Samsung Account, Google Account, etc.)
  2. If you receive an instant discount for new device but fail to return your old device, you will be required to repay the entire discounted amount in accordance with the Terms and Conditions.
  3. If the inspection result differs from the estimated valuation, your Trade-In value may be adjusted.
  4. Not all brands or models are accepted for Trade-In. The list of eligible devices may change based on the availability of Trade-In partners and the age of the device.