Q. What is the Bespoke AirDresser?

The Bespoke AirDresser is a premium garment care appliance that refreshes, dries, and deodorises your clothes. It uses advanced airflow and steam to smooth wrinkles, remove odors, and sanitise fabrics, helping your clothes look and feel fresh. Bespoke AirDresser >

Q. Can I use the Bespoke AirDresser to dry wet clothes?

Yes. The AI Dry feature senses your clothes’ moisture levels and adjusts the drying time to suit them, ensuring efficient and thorough drying. Functions update regularly to improve performance based on real user feedback. Bespoke AirDresser >

Q. Can I control the Bespoke AirDresser remotely?

Yes, you can control the Bespoke AirDresser remotely using the SmartThings app on your smartphone. This lets you start, pause, or monitor cycles from anywhere, making garment care more convenient and flexible. Note: SmartThings app is available on Android and iOS. A Wi-Fi connection and Samsung account are required. Bespoke AirDresser >

Q. How do I use the dehumidifying function?

To use the Space Dehumidification function, open the door and select the Space Dehumidification mode. The AirDresser will then draw in air from the room, remove moisture from it, and expel dry air. This helps reduce humidity in both your clothes and the surrounding space, keeping your clothes fresh and your room comfortable. Note: Availability varies by model. Bespoke AirDresser >

Q. How can I clean the water tanks?

Remove both water tanks from the AirDresser. Wipe the outsides clean with a cloth, and use a soft brush to gently clean the tank inlets and outlets. Before putting the tanks back, make sure they are completely dry. For detailed cleaning instructions, click here. >

Q. How can I clear the lint filter?

Open the lint filter cover and remove the lint filter. Clean it under running water using a soft brush. Let the filter dry completely in a shaded area before putting it back. Replace the filter if it becomes damaged. For detailed cleaning instructions, click here. >

Q. How do I maintain my Bespoke AirDresser?

Use the Self Clean cycle regularly to clean the interior without scrubbing. Fill the refill tank with water, select Self Clean, and start the cycle. Note: The Self Clean cycle doesn’t remove mold or limestone. For best results, don’t stop the cycle or open the door until it’s finished. For detailed cleaning instructions, click here. >

Q. Why is the Heat Pump Drying feature beneficial?

The Heat Pump Drying feature uses low temperatures to dry clothes gently and efficiently, reducing the risk of shrinking or damage. Bespoke AirDresser >

Q. Do I need water supply for installation?

No. Just plug it into a power outlet to enjoy its full garment care functions. No separate water connection is needed. Bespoke AirDresser >

Q. Is the Bespoke AirDresser suitable for allergy sufferers?

Yes. The Hygiene Care feature uses high-temperature steam to reduces house mites and pollens from fabrics, helping maintain a cleaner environment. Bespoke AirDresser >

Q. What is the delivery fee?

Delivery options depend on how you place your order: • Samsung Account users: Free standard delivery is available on all products. • Guest users: You may be charged for standard delivery. • For faster delivery or specific scheduling, premium delivery options are available for an additional cost. Note: Delivery dates may vary by location.

Q. Do you offer installation across NZ?

Installation services are available across mainland NZ, but not in the following locations: • Great Barrier Island • Chatham Islands • Stewart Island

Q. How much does installation cost?

Installation charges vary based on the appliance and service. To view the exact cost, select from the following options at checkout: • Delivery • Recycling • Installation Tip: Review the final price before confirming your order.

Q. Do you uninstall and remove TVs and large appliances when you install a new one?

Yes. If you select Collection & Recycling at checkout, the service includes: • Uninstalling and removing your old TV or large appliance • Recycling or disposing of it responsibly Before we arrive, please: • Disconnect the appliance • Fully drain any water (if applicable) • Ensure clear and easy access for collection

Q. If I purchase two products, will installation charges apply to each item?

Yes. Installation must be added for each product. • Add installation service for both items • Check the total cost at checkout Tip: Exact charges are displayed before you confirm your order.

Q. How do I know if the item will fit?

You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.

Q. What do I need to do before my delivery arrives?

When ordering a large product, make sure it will fit your space. For items such as fridge freezers, also check the delivery path, door size, lift, and hallway. • Check product dimensions on each product page. • View installation space requirements by downloading the manual from the product page. • Old fridge/freezer unplugged and cleared out before arrival Note: Delivery dates may vary by location.

Q. Can I request a specific date or time slot for my delivery to arrive?

No. You cannot request a specific delivery time, but you can choose a delivery day and view the cut-off time at checkout. • Specific time slots are not available. • For larger items requiring installation, our carrier will contact you to arrange the delivery.

Q. Do you install over weekends and bank holidays?

Yes, in some postcode areas. Availability depends on the engineer, and we will confirm the possible dates when we contact you to book your installation.

Q. Can I track the progress of my order?

Yes, you can conveniently track your order using the links in your confirmation and dispatch emails, or by logging into your account to view the shipment. How to track your order >

Q. Can I change my delivery?

Unfortunately, once your order is placed, the delivery cannot be changed. Instead, you can: • Cancel and place a new order • If it is already on the way, wait for delivery, then return it and place a new order

Q. Can I change an order?

Unfortunately, once your order is placed, it can’t be changed. You have two options: • Cancel and place a new order • If it’s already on its way, wait for it to arrive, then return it and place a new order

Q. How do I return my product if I have changed my mind?

To return a product if you have changed your mind, please visit our Returns page for step-by-step instructions on returning both small and large items. Learn more >

Q. What is the returns period?

You can notify us within 14 days if you have changed your mind about an online order. You then have an additional 14 days to return the product. • For change of mind: 14 days to notify + 14 days to return • For faulty products: Please see the ‘What can I do if my product is faulty?’ section. The returns policy > What can I do if my product is faulty >

Q. Can I cancel my order?

Yes, you can cancel your order if it has not yet been dispatched. • If not dispatched: Cancel directly. • If already dispatched: Wait for delivery, then request a return. Learn more >

Q. How much is the cost of returns?

Return collection or drop-off costs vary depending on the product. Please refer to the details below: • Returns period: Notify us within 14 days of receiving your product(s) for an exchange or refund. • Full refund: Product must be in ‘as new’ condition with all original packaging, accessories, and any free items. • Reduced refund: May apply if the product is returned in a different condition. Return condition (Learn more) > Return cost (Learn more) >

Q. What is the warranty on a product purchased from Samsung.com?

Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support anytime. Warranty >

Q. What should I do if my Bespoke AirDresser isn’t working properly?

Check the troubleshooting section in your user manual first. If the issue continues, contact Samsung Customer Support or book a service visit online. Support >

Q. Why is there a bad smell coming from my Bespoke AirDresser?

Odors often come from residue or moisture in the drain tank or odor filter. Clean the drain tank regularly and replace the odor removal filter if needed. Support >

Q. My Bespoke AirDresser is very noisy. What could be the cause?

Noise may be caused by foreign objects inside, unevenly hung garments, or the product not standing evenly on the floor. Remove any objects, balance garments, and ensure all corners of the Bespoke AirDresser are firmly on the floor. Support >

Q. Where can I find the model and serial number of my Bespoke AirDresser?

The model and serial number are on a sticker at the back of the appliance. This information is needed when booking repairs, registering your product, and claiming warranty service. Support >

Q. How can I access user manuals and guides for my Bespoke AirDresser?

Visit the Samsung website’s Support section and enter your model number to find the manuals and guides you need. User manual >

Q. How can I extend the lifespan of my Bespoke AirDresser?

Replace filters regularly, empty the drain tank, and keep the door open after use for ventilation. Avoid blocking airflow and follow the maintenance schedule in your user manual, including filter cleaning and system checks. User manual >

Q. What should I do if my Bespoke AirDresser is leaking water?

Check if the drain tank is full or not properly seated. Empty or adjust it as needed Note: If the problem continues, visit Samsung Support for assitsance. Support >

Q. How should I move my Bespoke AirDresser to a new location?

Empty both the refill and drain tanks before moving to prevent spills. Push from the middle to avoid tipping, not the top or bottom, and use the built-in wheels underneath for easier movement. See the user manual for detailed instructions. User manual >

Q. What should I do if my Bespoke AirDresser displays an error code?

Check your user manual for the code’s meaning and solution. Note: If the problem continues, visit Samsung Support for assistance. Support >

Q. How can I update the software on my Bespoke AirDresser?

The Bespoke AirDresser updates through Wi-Fi when connected. Follow the steps in your user manual to start the update and ensure the latest features and fixes are installed. Support >

Samsung Airdresser FAQ | Product, Shipping & Support

Airdressers FAQs

Find answers to all your questions about Samsung Airdressers here.

Q. What is the Bespoke AirDresser?

The Bespoke AirDresser is a premium garment care appliance that refreshes, dries, and deodorises your clothes. It uses advanced airflow and steam to smooth wrinkles, remove odors, and sanitise fabrics, helping your clothes look and feel fresh.

Bespoke AirDresser >
Q. Can I use the Bespoke AirDresser to dry wet clothes?

Yes. The AI Dry feature senses your clothes’ moisture levels and adjusts the drying time to suit them, ensuring efficient and thorough drying. Functions update regularly to improve performance based on real user feedback.

Bespoke AirDresser >
Q. Can I control the Bespoke AirDresser remotely?

Yes, you can control the Bespoke AirDresser remotely using the SmartThings app on your smartphone. This lets you start, pause, or monitor cycles from anywhere, making garment care more convenient and flexible.

Note: SmartThings app is available on Android and iOS. A Wi-Fi connection and Samsung account are required.

Bespoke AirDresser >
Q. How do I use the dehumidifying function?

To use the Space Dehumidification function, open the door and select the Space Dehumidification mode. The AirDresser will then draw in air from the room, remove moisture from it, and expel dry air. This helps reduce humidity in both your clothes and the surrounding space, keeping your clothes fresh and your room comfortable.

Note: Availability varies by model.

Bespoke AirDresser >
Q. How can I clean the water tanks?

Remove both water tanks from the AirDresser. Wipe the outsides clean with a cloth, and use a soft brush to gently clean the tank inlets and outlets. Before putting the tanks back, make sure they are completely dry.

For detailed cleaning instructions, click here. >
Q. How can I clear the lint filter?

Open the lint filter cover and remove the lint filter. Clean it under running water using a soft brush. Let the filter dry completely in a shaded area before putting it back. Replace the filter if it becomes damaged.

For detailed cleaning instructions, click here. >
Q. How do I maintain my Bespoke AirDresser?

Use the Self Clean cycle regularly to clean the interior without scrubbing. Fill the refill tank with water, select Self Clean, and start the cycle.

Note: The Self Clean cycle doesn’t remove mold or limestone. For best results, don’t stop the cycle or open the door until it’s finished.

For detailed cleaning instructions, click here. >
Q. Why is the Heat Pump Drying feature beneficial?

The Heat Pump Drying feature uses low temperatures to dry clothes gently and efficiently, reducing the risk of shrinking or damage.

Bespoke AirDresser >
Q. Do I need water supply for installation?

No. Just plug it into a power outlet to enjoy its full garment care functions. No separate water connection is needed.

Bespoke AirDresser >
Q. Is the Bespoke AirDresser suitable for allergy sufferers?

Yes. The Hygiene Care feature uses high-temperature steam to reduces house mites and pollens from fabrics, helping maintain a cleaner environment.

Bespoke AirDresser >

Q. What is the delivery fee?
Delivery options depend on how you place your order:
- • Samsung Account users: Free standard delivery is available on all products.
- • Guest users: You may be charged for standard delivery.
- • For faster delivery or specific scheduling, premium delivery options are available for an additional cost.
Note: Delivery dates may vary by location.
Q. Do you offer installation across NZ?
Installation services are available across mainland NZ, but not in the following locations:
- • Great Barrier Island
- • Chatham Islands
- • Stewart Island
Q. How much does installation cost?
Installation charges vary based on the appliance and service. To view the exact cost, select from the following options at checkout:
- • Delivery
- • Recycling
- • Installation
Tip: Review the final price before confirming your order.
Q. Do you uninstall and remove TVs and large appliances when you install a new one?
Yes. If you select Collection & Recycling at checkout, the service includes:
- • Uninstalling and removing your old TV or large appliance
- • Recycling or disposing of it responsibly
Before we arrive, please:
- • Disconnect the appliance
- • Fully drain any water (if applicable)
- • Ensure clear and easy access for collection
Q. If I purchase two products, will installation charges apply to each item?
Yes. Installation must be added for each product.
- • Add installation service for both items
- • Check the total cost at checkout
Tip: Exact charges are displayed before you confirm your order.
Q. How do I know if the item will fit?

You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.
Q. What do I need to do before my delivery arrives?
When ordering a large product, make sure it will fit your space. For items such as fridge freezers, also check the delivery path, door size, lift, and hallway.
- • Check product dimensions on each product page.
- • View installation space requirements by downloading the manual from the product page.
- • Old fridge/freezer unplugged and cleared out before arrival
Note: Delivery dates may vary by location.
Q. Can I request a specific date or time slot for my delivery to arrive?
No. You cannot request a specific delivery time, but you can choose a delivery day and view the cut-off time at checkout.
- • Specific time slots are not available.
- • For larger items requiring installation, our carrier will contact you to arrange the delivery.
Q. Do you install over weekends and bank holidays?

Yes, in some postcode areas. Availability depends on the engineer, and we will confirm the possible dates when we contact you to book your installation.
Q. Can I track the progress of my order?

Yes, you can conveniently track your order using the links in your confirmation and dispatch emails, or by logging into your account to view the shipment.

How to track your order >
Q. Can I change my delivery?
Unfortunately, once your order is placed, the delivery cannot be changed. Instead, you can:
- • Cancel and place a new order
- • If it is already on the way, wait for delivery, then return it and place a new order
Q. Can I change an order?
Unfortunately, once your order is placed, it can’t be changed. You have two options:
- • Cancel and place a new order
- • If it’s already on its way, wait for it to arrive, then return it and place a new order
Q. How do I return my product if I have changed my mind?

To return a product if you have changed your mind, please visit our Returns page for step-by-step instructions on returning both small and large items.

Learn more >
Q. What is the returns period?
You can notify us within 14 days if you have changed your mind about an online order. You then have an additional 14 days to return the product.
- • For change of mind: 14 days to notify + 14 days to return
- • For faulty products: Please see the ‘What can I do if my product is faulty?’ section.
The returns policy >
What can I do if my product is faulty >
Q. Can I cancel my order?
Yes, you can cancel your order if it has not yet been dispatched.
- • If not dispatched: Cancel directly.
- • If already dispatched: Wait for delivery, then request a return.
Learn more >
Q. How much is the cost of returns?
Return collection or drop-off costs vary depending on the product. Please refer to the details below:
- • Returns period: Notify us within 14 days of receiving your product(s) for an exchange or refund.
- • Full refund: Product must be in ‘as new’ condition with all original packaging, accessories, and any free items.
- • Reduced refund: May apply if the product is returned in a different condition.
Return condition (Learn more) >
Return cost (Learn more) >
Q. What is the warranty on a product purchased from Samsung.com?

Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support anytime.

Warranty >

Q. What should I do if my Bespoke AirDresser isn’t working properly?

Check the troubleshooting section in your user manual first. If the issue continues, contact Samsung Customer Support or book a service visit online.

Support >
Q. Why is there a bad smell coming from my Bespoke AirDresser?

Odors often come from residue or moisture in the drain tank or odor filter. Clean the drain tank regularly and replace the odor removal filter if needed.

Support >
Q. My Bespoke AirDresser is very noisy. What could be the cause?

Noise may be caused by foreign objects inside, unevenly hung garments, or the product not standing evenly on the floor. Remove any objects, balance garments, and ensure all corners of the Bespoke AirDresser are firmly on the floor.

Support >
Q. Where can I find the model and serial number of my Bespoke AirDresser?

The model and serial number are on a sticker at the back of the appliance.
This information is needed when booking repairs, registering your product, and claiming warranty service.

Support >
Q. How can I access user manuals and guides for my Bespoke AirDresser?

Visit the Samsung website’s Support section and enter your model number to find the manuals and guides you need.

User manual >
Q. How can I extend the lifespan of my Bespoke AirDresser?

Replace filters regularly, empty the drain tank, and keep the door open after use for ventilation. Avoid blocking airflow and follow the maintenance schedule in your user manual, including filter cleaning and system checks.

User manual >
Q. What should I do if my Bespoke AirDresser is leaking water?

Check if the drain tank is full or not properly seated. Empty or adjust it as needed

Note: If the problem continues, visit Samsung Support for assitsance.

Support >
Q. How should I move my Bespoke AirDresser to a new location?

Empty both the refill and drain tanks before moving to prevent spills. Push from the middle to avoid tipping, not the top or bottom, and use the built-in wheels underneath for easier movement. See the user manual for detailed instructions.

User manual >
Q. What should I do if my Bespoke AirDresser displays an error code?

Check your user manual for the code’s meaning and solution.

Note: If the problem continues, visit Samsung Support for assistance.

Support >
Q. How can I update the software on my Bespoke AirDresser?

The Bespoke AirDresser updates through Wi-Fi when connected. Follow the steps in your user manual to start the update and ensure the latest features and fixes are installed.

Support >

Buying Guide

Learn more

Home appliance icons are arranged on a screen divided into 4 sections. Starting from the top left and moving counterclockwise, they are: Bespoke AI Laundry Combo, Samsung Built-In Dishwasher, Samsung Oven, and Family Hub Refrigerator.

View Products

View all