Text / SMS Promotions
We do not send outbound text messages (SMS) for promotions.
Request for Money Transfer
Samsung NZ’s CUSTOMER SERVICE TEAM might get in contact with you through by email, social media or phone to arrange for resolution to the issues that have been escalated by you or your representative (e.g. service centres, retailers, Samsung brand shops and their service affiliates). However please be advised that Samsung NZ will never ask you to send cash or deposit money into any personal bank account or request your personal details through email.
Email communications sent by a Samsung New Zealand representative will always carry the “samsung.com” domain address and any call back requests should be done through our authorised customer contact centre number (0800 SAMSUNG). Please make sure to recheck the email or website address when replying to emails or completing online forms. If you have been contacted through any of the above media and you are suspicious, please contact our customer contact centre (0800 SAMSUNG ) to confirm the authenticity of the message.
As a general precaution do not give or send your name, bank account details, or any other personal details to anyone if you are sure as to whether they are an authorised representative of Samsung NZ. Use common sense when dealing with online sources and maintain your awareness through consulting government websites (such as www.consumerprotection.govt.nz ) which contain numerous helpful tips.
Phishing is a fraudulent attempt by a third party to steal your personal information, usually made through email, or text messages.