Auckland, New Zealand – 12 January 2026 — Samsung Electronics New Zealand has been recognised as Mobile Handset Provider of the Year at the 2025 Roy Morgan Customer Satisfaction Awards, achieving a customer satisfaction score of 92.2%.
The annual Roy Morgan New Zealand Customer Satisfaction Awards recognise organisations that consistently deliver outstanding customer experiences across a range of industries. Samsung New Zealand’s win reflects strong performance in customer satisfaction, highlights its focus on innovation, product quality and customer-centric service in the mobile handset category.
"This award is a testament to the hard work and dedication of our team, who strive every day to provide our customers with the best possible experience," said Jens Anders, Vice President of Sales at Samsung New Zealand “We’re proud to receive this recognition and remain focused on raising the bar in 2026 by continuing to set new standards in customer satisfaction.”
The award further reinforces Samsung’s leadership position in New Zealand’s mobile handset market and highlights the brand’s strong connection with Kiwi consumers through innovative technology and reliable support.
https://www.roymorgan.com/findings/10088-new-zealand-customer-satisfaction-award-winners-2025
