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Frequently Asked Questions
More questions? Check out the FAQs below.
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How do I purchase the new Galaxy S Series?Go here to pre-order the Galaxy S26 Ultra:
https://www.samsung.com/nz/smartphones/galaxy-s26-ultra/buy/
Go here to pre-order the Galaxy S26+ and Galaxy S26:
https://www.samsung.com/nz/smartphones/galaxy-s26/buy/ -
How do I purchase the new Galaxy Buds Series?Go here to pre-order the Galaxy Buds4 | Buds4 Pro:
https://www.samsung.com/nz/audio-sound/galaxy-buds4-pro/buy/ -
What should I do if I'm having trouble placing an order?For any technical difficulties on our website, please call ☎ 0800 726 786. Our Customer Care Team is available from 8am -- 8pm Monday - Friday.
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How to trade-in my old device and save on my new Galaxy?1. Select the eligible device you wish to trade-in and receive an estimated value.
2. Indicate the condition of your existing device by answering a few questions.
3. Your trade-in value and any applicable trade-in bonus credit is applied to your cart.
4. Complete your purchase and await further communications regarding your Trade-in and shipping label instructions from Assurant (our Trade-in partner).
5. Return your existing device within 7 days from when you receive your New Samsung Device.
See full details here: https://www.samsung.com/nz/offer/galaxytradein/
Promotion offer ends 10:00am, 18 March 2026 or until stocks last. Terms and conditions apply
The Samsung Galaxy S26 starts from $1,799 for 256GB and $2,199 for 512GB. As part of the pre-order promotion, the 512GB S26 is available at the price of 256GB i.e., $1,799. Offer ends 10am, 18 March 2026. Available in Pink Gold, Silver Shadow as online channel exclusive colours and Black, Sky Blue, Cobalt Violet or White Colour.
The Samsung Galaxy S26+ starts from $2,199 for 256GB device, $ 2,599 for 512GB. As part of the pre-order promotion, the 512GB S26+ is available at the price of 256GB i.e. $2,199. Offer ends 10am, 18th March 2026. Available in Pink Gold, Silver Shadow as online channel exclusive colours and Black, Sky Blue, Cobalt Violet,or White Colour.
The Samsung Galaxy S26 Ultra starts from $2,549 for 256GB, $ 2,949 for 512GB and $3,549 for 1TB. As part of the pre-order promotion, the 512GB S26 Ultra is available at the price of 256GB i.e. $2,549 and 1TB is available for a special $400 off, for $3,149. Offer ends 10am, 18th March 2026. Available in Pink Gold, Silver Shadow as online channel exclusive colours and Black, Sky Blue, Cobalt Violet or White Colour.
Trade-In is only available with instant Trade-In. After Pay, Q Card, G Pay, Finance Now, POLi and Purple Visa etc. are not available for transactions involving Trade-In. For more information and T&Cs, visit the website at Samsung NZ | Trade-In and save – Upgrade now to the latest Galaxy. All Trade-In transactions will be subject to the full Trade-In Terms and Conditions, and may be subject to a Non-Return Charge, Device Condition Charge, or Rejection of Adjusted Value Charge, as applicable and as outlined in the Trade-In Terms and Conditions.
Maximum $300 value is made up of existing Samsung Rewards Points and bonus multiplier earned from the purchase. Non-Online Exclusive models require $100 in existing points, and Online Exclusive models require $60 in existing points to unlock the maximum value.
100 Samsung Rewards points contribute to value of $1.
Purple Visa: Only on eligible purchases. Purple Visa Card Terms and conditions https://www.purplevisa.co.nz/support/card-terms-fees/, credit criteria and Rates and Fees (including a $55 establishment fee and a $55 annual fee) apply. Prevailing Purchase interest rate of 26.65% p.a. will apply to any outstanding balance at the expiry of the interest free period and a Cash Advance rate of 29.40% p.a. also applies (Rates and Fees current as of 1 April 2024 and subject to change).
Finance now: 0% interest with equal monthly repayments. Minimum purchase $200. Customers must apply and, be approved for a loan subject to Finance Now’s terms and conditions, fees and normal lending criteria apply. No Establishment Fees and No Monthly Service Fees applies. Full Disclosure of all of the terms of your loan (including the total amount payable over the term of the loan) will be provided to you prior to finalizing the loan.
It is important to note that the address entered on your loan application matches the delivery address provided on samsung.com/nz. If there is a discrepancy, Samsung New Zealand may reach out to you with an order cancellation