Certified care by
Samsung experts
Introducing the Premium Service for TV & Home Appliances, from as low as $2.50/month1 with 0% Interest on a 60-month instalment with Finance Now, Q Card or Purple Visa Card.
What is Premium Service for TV & Home Appliances?
Premium Service for TV & Home Appliances provides convenient cleaning service, expert support2 and coverage on additional parts from Samsung, including 25% accidental damage discount on select parts and much more.
Premium Service for TV & Home Appliances for up to 24 months has an RRP of $149.99.
Only available for purchase online with an eligible TV or Home Appliance. Coverage begins on your Premium Service purchase delivery date.
Spare Remote Control
• Up to 1 request can be made each year
• At no extra cost
$100 Displacement support
Moving places? We’ll help support relocation costs up to $100 NZD
Guaranteed Replacement
If your product is not repaired within 14 days of inspection by an expert
25% Accidental Damage discount support
• On selected parts ONLY
• For those unexpected moments
• With a valid proof of purchase within 24 Months
Water Filter & Shelves Replacement
• Water Filter: 40% Discount when provided with a valid proof of purchase within 24 Months
• Shelves Replacement: Up to 1 request can be made each year, at no extra cost
Cleaning Service
• Cleaning of product exterior, the drain tray, compressor & condenser areas
• Supply and change of water filter (if applicable)
• Temperature verification of behaviors (freezer/fridge)
• Up to 1 request can be made each year
Guaranteed Replacement
If your product is not repaired within 14 days of inspection by an expert
$200 food spoilage compensation
• Rest assured that you’re covered if an unexpected breakdown causes food in your fridge to spoil
• You’ll be reimbursed up to $200 NZD to help restock groceries
25% Accidental Damage discount support
• On selected parts ONLY
• For those unexpected moments • With a valid proof of purchase within 24 Months
Inlet, Outlet hoses & Filter replacement
• Up to 1 request can be made each year
• At no extra cost
Cleaning Service
• Cleaning of product exterior, the gasket (door seal), the sediment filter (water inlet valves) and the solids filter (drain pump)
• Up to 1 request can be made each year
Guaranteed Replacement
If your product is not repaired within 14 days of inspection by an expert
$100 laundry compensation
• If an unexpected breakdown causes damage to your clothes in your washer
• You'll be reimbursed up to $100 NZD to help replace items
25% Accidental Damage discount support
• On selected parts ONLY
• For those unexpected moments
• With a valid proof of purchase within 24 Months
Filter replacement for Heat Pump
• Up to 1 request can be made each year
• At no extra cost
Cleaning Service
• Cleaning of product exterior, the gasket (door seal), the sediment filter (water inlet valves) and the solids filter (drain pump)
• Up to 1 request can be made each year
Guaranteed Replacement
If your product is not repaired within 14 days of inspection by an expert
25% Accidental Damage discount support
• On selected parts ONLY
• For those unexpected moments
• With a valid proof of purchase within 24 Months
How to buy Premium Service for TV & Home Appliances
1. Buy your product from Samsung.com
Choose your new TV or Home Appliance and add it to your cart.
2. Add Premium Service during checkout
Only available for purchase online with an eligible product
3. Finalise your order
Check your order information and complete your purchase on Samsung.com
Eligible products
Premium Service is available for selected Samsung Televisions, Refrigerators, Washing Machines and Dryers
Things you need to know
Disclaimer
1 Finance Now: 0% interest from 12/24/36/48/60 Months with equal monthly repayments. Min Spend of $200 applies. Late payment fees may apply. No Hidden Fees upfront. Customers must apply and, be approved for a loan subject to Finance Now’s terms and conditions, fees and normal lending criteria apply. Full Disclosure of all of the terms of your loan (including the total amount payable over the term of the loan) will be provided to you prior to finalizing the loan. Samsung NZ reserves the right to amend, suspend, or withdraw the offer and these T&Cs at any time without prior notice.
Purple Visa Card: 6 months (min spend $200), 9 months (min spend $200), 12 months (min spend $249), 24 months (min spend $449), 36 months (min spend $599), 48 months (min spend $799) or 60 months (min spend $999), interest free is available on Purple Visa Card. Purple Visa Card Terms and Conditions , credit criteria and Rates and Fees (including a $55 establishment fee and a $55 annual fee) apply. Prevailing Purchase interest rate of 26.65% p.a. will apply to any outstanding balance at the expiry of the interest free period and a Cash Advance rate of 29.40% p.a. also applies (Rates and Fees current as of 1 April 2024 and subject to change). Visit purplevisa.co.nz for more information. Minimum monthly payments (3% of the outstanding balance or $20, whichever is the greater) must be made during the Interest Free Term. If you make only the minimum monthly payment, you may not pay off your purchase before the expiry of the Interest Free Term. So, if you can, always pay more than the minimum amount due.
Q Card: 12/24/36/48/60 Months Interest Free - Available on Long Term Finance (LTF) for online only. Min Spend $200/$600/$800/$1,000/$1,200 respectively. Lending criteria, $50 annual Account Fee, fees, T&Cs apply. $55 Establishment Fee applies to your first LTF transaction, $35 Advance Fee applies to subsequent LTF transactions. Min payments of 3% of the monthly closing balance or $10 (whichever is greater) are required throughout interest free period. Paying only the minimum monthly payments will not fully repay the loan before the end of the interest free period. Standard Interest Rate of 28.95% p.a. applies to outstanding balance at the end of LTF Interest Free Period. Other interest rates and fees may apply, please visit www.qcard.co.nz for further details. Rates and fees subject to change. Columbus Financial Services Limited and Consumer Finance Limited reserve the right to amend, suspend or terminate the offer and these T&Cs at any time without notice.
2 Get personalized guidance on AI Features and SmartThings connectivity, during your home cleaning visit. To use SmartThings, download the App from the Galaxy Store, Google Play Store, or Apple App Store. The SmartThings App requires Android OS 10↑ with a minimum of 3GB RAM space or iOS 15↑. Supported OS specifications and app screen configuration may change with app updates. The availability of technology, functions, features, and services may vary by country, service provider, network environment, or product, and may change without notice. All devices must be connected to Wi-Fi or other wireless network, and registered with a single Samsung Account.
